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Business Profile

Air Conditioning Contractors

American Standard AC, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractors.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/30/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally express my concern and request immediate assistance regarding a serious issue with my American Standard HVAC unit, installed in 2022. I purchased my home in 2023, and unfortunately, the system has already failed due to a leaking coil. The estimated cost for the replacement and labor exceeds $1,400.I was extremely disappointed to learn that although American Standard advertises a 10-year limited parts warranty, the warranty is reduced to 5 years if not registered within 60 days of installation. As a new homeowner, I was unaware of this policy and had no opportunity to fulfill this requirement. Adding to the issue, I recently discovered that my unit's serial number was registered on June 2, 2025, by another party. This duplicate registration has placed my warranty claim in limbo, pending investigation by Trane.I have contacted Trane Consumer Relations and requested Loyalty Credit/Cost Assistance. I was informed that my case has been escalated, but nearly a month has passed with no resolution. Meanwhile, Ive endured unbearable living conditionstemperatures exceeding 90F indoors, relying on ineffective fans, and having to stay elsewhere or sit in my car just to find relief from the heat.I am the verified legal homeowner, and the installing vendor has submitted all necessary documentation to confirm my ownership of the unit. It is disheartening that a critical component has failed on a system that is barely two years old. I am also concerned about the long-term reliability of the unitif the coil has already failed, what assurance do I have that it wont happen again?Therefore, I respectfully request that American Standard honor the full 10-year parts warranty and cover the cost of the coil replacement. Given the circumstances and ongoing warranty conflict, I also ask that consideration be given to replacing the entire unit.

    Business Response

    Date: 07/01/2025

    We appreciate the opportunity to respond to this complaint.
    We would like to clarify that we are American Standard Heating & Cooling, a small, locally owned **** installation company based in *******. We are not affiliated in any way with ***********************;or the manufacturer of American Standard brand HVAC equipment.
    Our company provides residential and light commercial heating and air conditioning services. We do not manufacture, distribute, or sell equipment under the American Standard brand name, nor do we represent ourselves as the manufacturer.
    It appears there may have been some confusion due to the similarity in names, but we assure you that we are an independent contractor and not connected to the equipment manufacturer.
    Please let us know if you need any further clarification.
    Sincerely,
    American Standard Heating & Cooling

  • Initial Complaint

    Date:10/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a brand new American Standard HVAC system installed 5 years and 3 months ago, when I bought my house. Today, I find out the coil is leaking and needs to be replaced. Today, I also found out that, although American Standard advertises a 10 year warranty, if you don't register the warranty with them within 60 days of installation, they arbitrarily cut the warranty in half. I didn't even sign any documents agreeing to these terms; they've just decided that this is how their company operates. Thus, they claim that my warranty is three months expired, and I'm on my own. Even if this is legal (I'm not an expert on warranty law), it certainly isn't ethical or good business.

    Business Response

    Date: 10/15/2024

    Thank you for reaching out. We believe you have the wrong company. We are American Standard Heating & Cooling, a HVAC service/install company in *******. You are apparently trying to get in touch with corporate American Standard, The **** equipment manufacturer that is owned by *****. Similar name, different companies. Happens often. Their info is below. Thank you. 

     **************

    ******************************************************************************

  • Initial Complaint

    Date:03/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were charged $1000.00 for 2 hours labor to change a coil on our heat pump. We feel we were being taken advantage of by this American standard contractor Central heating Claremont fl

    Business Response

    Date: 03/23/2023

    I believe you are attempting to review/contact the manufacture, American Standard, an HVAC manufacture apart of TRANE. We are not them. We are an *******, ** small ************ not associated with Trane/American Standard. I would call Trane/American Standard Directly at ****************

  • Initial Complaint

    Date:12/09/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had a new American standard HVAC unit installed on May 10 2022. The unit had a coil leak and ran all the time . My electric bills were averaging around 350 per month till the new unit was installed. After this high efficacy unit was installed my electric bills went up to 550 average per month. I called the installer and they found a faulty coil from the factory. I called the company and sent all requested bills . They have not called me to resolve this. The company should pay for my over charges on electric due to the failed part. four months at 200 per month.

    Business Response

    Date: 12/09/2022

    Hi, this is **** with American Standard heating and air. This is not the American standard HVAC company you think it is. We are a private owned HVAC contractor company. You are referring to American Standard the manufacturer which is owned by Trane. We just happen to share similar names and this happens all the time. Please contact Trane about your problems. Thank you. 

    Customer Answer

    Date: 12/15/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. This is the wrong address and I have reissued the correct complaint to the right party . sorry for any inconvenience.

    Sincerely,

    *****************************

American Standard AC, LLC is NOT a BBB Accredited Business.

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