Complaints

This profile includes complaints for Braswell Construction Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Braswell Construction Group, Inc.

  Covington, GA 30014-1300

  
• 

  Braswell Construction Group, Inc.

  1001 Founders Row Ste 104 Greensboro, GA 30642

• 

  Braswell Construction Group, Inc.

  3060 Pharr Court North NW STE 32 Atlanta, GA 30305-2054

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 31, I had a new roof installed by Braswell. On June 1st @ 8am my AC shut down. I had an **** company come out to assess the issue. After their review, they determined that there was a hole in the copper line on the roof that was more than likely hit by a nail when the new roof was placed. He completed the testing to see where the leak was, which in fact showed on the roof. I reached out to Braswell and notified them of the resolution from the **** company. Braswell's contact (*****) was adamant that this could not have happened when they did the roof even though the **** company deemed this as the issue. The **** company and Braswell both talked with my Allstate rep and she was willing to put this under an accidental claim. Braswell just needed to come out and lift the part of the roof so that the copper could be exposed. I have been in contact with them now for a month. On July 1, the day both companies agreed to come out, Braswell did not show. When I called *****, he went into the quote needing to be signed and it wasn't their fault and that ******** (Braswell office manager) needed this information. If there was any additional info that was needed they did not reach out to Allstate. Allstate nor I was attempting to place blame but only to rectify the situation. Again, Braswell had the claims manager's information if there was additional info needed. It has now been 4 weeks today with no AC. The **** company is now helping me to find another roofing company to assist with this issue.

  

  Business Response

  Date: 07/01/2024

  Braswell Construction Group was hired to remove and replace the existing roof on this property. During the installation, a suspected roofing nail went through the copper **** line. Upon, further review, the **** line was not installed up to code and was placed directly under roofing deck, touching the *** decking. The homeowner informed us of the problem the following day and had an **** company come out and diagnose the issue. Upon receiving the video of the damaged pipe, we instructed the homeowner to contact their insurance company and to explain to them that the **** line was not installed up to code. I also spoke to the homeowner and offered my services to help navigate the insurance process to make sure the correct repairs were made at no fault or obligation to the homeowner. That was the last correspondence I had with the homeowner regarding this issue. Fast forward two weeks and I had a voicemail from the insurance adjuster stating that they had my crew scheduled to come out today and cut a whole in this homeowners brand new roof so the **** guys can fix the hole in the pipe. This was the first that I heard of my guys being schedules, as I did not schedule them for this repair. . I immediately called the insurance adjuster back and left a voicemail informing them, that I did not have my guys on schedule and that we felt there was a better alternative than cutting a whole in a brand new roof. We suggested the **** company cut the pipe and re-route the pipe and bring the system up to code. 

   

  The contract you are referring to that ***** asked you to sign was not a document relinquishing any fault (although, BCG is not at fault due to the **** system not being installed properly), it was a contract for repairs for your insurance company to reimburse you. We don't do any work without a contract, which was relayed to you and another reason our crew was never scheduled. 

   

  I did get in touch with your insurance adjuster today and come to find out they haven't approved the claim for the damaged pipe and I submitted the video directly to them for approval. I believe there has been a miscommunication between all 4 parties. The insurance company wants the hole opened up to determine if the damage will be covered. The **** guys want the hole opened up to do the bare minimal fix and solder the nail hole, instead of bring the system up to code (which is required), the home owner wants their **** system working (understandable) and we just want to avoid cutting a hole in a brand new roof. We have reached out to the **** contractor as well as the homeowner but have been unsuccessful in speaking to the homeowner. I have personally left text messages and voicemails directly to the homeowner and haven't received any correspondence. We want to help the homeowner to make this right and we are more than willing but I'm not sure why she has decided to write us a 1-star review on ******* threatening a law suit as well as bad review on BBB. She has a 5 year craftsmanship warranty with us and we 100% stand by our work but she has to give us an opportunity to rectify the situation and to make sure it's done the correct way. We understand she's frustrating but homeowners cannot schedule our crew without communicating to us and then get angry when our guys (who didn't know they were scheduled) don't show up.

   

  We ask that the homeowner contact us back, as we are still willing to help solve this issue but we need to speak to the homeowner directly in order to rectify this situation.