Complaints

This profile includes complaints for Lendmark Financial Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Lendmark Financial Services has 470 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Lendmark Financial Services

  2118 Usher St NW Covington, GA 30014-2434

• 

  Lendmark Financial Services

  39146 Fremont Hub Fremont, CA 94538

• 

  Lendmark Financial Services

  680 W Prince Road Suite 100 Tucson, AZ 85705

• 

  Lendmark Financial Services

  744 W Elliot Road Suite 104 Tempe, AZ 85284

• 

  Lendmark Financial Services

  9130 W Thomas Road Suite A-103 Phoenix, AZ 85037

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have written lendmark Financial several times expressing my concern for the violations reported to the credit agencies. This final letter has not been responded to in 19 business days which they were given 15 days. They have the account charged-off closed and still furnishing payments on the account and I havent never received a 1099-C form and I have made them well aware. Other violations have been made. I have went also through the credit agencies and they, instead of reading, decided to send lendmark verification information which I never asked for. This has damaged my reputation, mode of living and character. Also they are still looking to collect money from me after charging off the debt and closing the acoount

  Business Response

  Date: 07/18/2025

  Dear Theshema Walk,
  
  Thank you for bringing this matter to our attention. Lendmark had the opportunity to review the complaint and will address each of your concerns as follows.
  
  Lendmark has completed an investigation into your dispute and can confirm your tradelines are reporting correctly with the ************************* (CRAs). As of the date of this letter, your account, ***********, is reporting as a charge-off with an outstanding balance of $2,144.18. Your date of last payment was in April 2021, the date of first delinquency was in June 2021, and the date of charge-off was in December 2021. As for the other account, ***********, it is reporting as charge-off with an outstanding balance of $2,955.98. The date of last payment was in October 2022, the date of first delinquency was in April 2021, and the date of charge off was in October 2021. Lendmark has processed a request to reinsert the tradeline with all three 3 CRAs as it was not showing with all CRAs.
  
  We understand that you have requested that Lendmark remove certain information associated with the tradeline for the Lendmark loan account referenced in your complaint that was furnished to the credit reporting agencies (CRAs) by Lendmark. The Fair Credit Reporting Act requires that Lendmark accurately report information to the ****. As the information reported to the **** regarding your account was accurate, ****************** is unable to accommodate your request.
  
  Additionally, if Lendmark Financial Services was forgiving the loan balance, you would be receiving a 1099-C but since you are still responsible for the loan, you will not be receiving a 1099-C. As the loan progresses,should the collection activities merit this process, Lendmark Financial Services will send you a 1099-C.
  
  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services. You can do so by utilizing our customer contact portal accessing the link below.
  
  **********************************************
  
  Sincerely,
  Lendmark *********************

• Initial Complaint

  Date:07/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lendmark Financial of ****************, WV keeps sending letters addressed to my wife's late father of almost 1 year. Additionally, the last time he lived at that address was over 8 years ago. I contacted Lendmark Financial and was told my address was placed on a do not mail list around 1 month ago, but received the same letter yesterday. I just want Lendmark Financial to stop sending mail to my address.

  Business Response

  Date: 07/09/2025

  Dear **** ********,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and have addressed your concerns as follows.
  
  Thank you for bringing your concerns to our attention, this matter has been addressed internally. As of July 9, 2025, your address has been removed from all Lendmark marketing solicitations.Please allow at least 30 days for all solicitations to cease.
  

  We trust this resolves the complaint brought forth.Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
  ***************************************************************** 
  

  Sincerely,
  

  Lendmark Compliance Department 

• Initial Complaint

  Date:07/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have disputed this account several times due to. It's inaccuracy on my credit report and asked removal. All they did was update it and remainsto my credit report still challenging my credits tarnishing my credit since his reporting as a charge off I have requested a 1099C they have failed to provide numerous times if they get to write it off at the tax deduction then I should receive my 1099C

  Business Response

  Date: 07/18/2025

  Dear ***** ******, 
  
  Thank you for bringing this matter to our attention. Lendmark had the opportunity to review the complaint and will address each of your concerns as follows.
  
  Lendmark has completed an investigation into your dispute and can confirm your tradeline is reporting correctly with the ************************* ("CRAs"). As of the date of this letter, your account is reporting as a charge-off with an outstanding balance of $7,609.50. Your date of last payment was in September 2021, the date of first delinquency occurred in March 2023, and your account was charged off in September 2023.
  
  We understand that you have requested that Lendmark remove certain information associated with the tradeline for the Lendmark loan account referenced in your complaint that was furnished to the credit reporting agencies (CRAs) by Lendmark. The Fair Credit Reporting Act requires that Lendmark accurately report information to the ****. As the information reported to the **** regarding your account was accurate, ****************** is unable to accommodate your request.
  
  Additionally, if Lendmark Financial Services was forgiving the loan balance, you would be receiving a 1099-C but since you are still responsible for the loan, you will not be receiving a 1099-C. As the loan progresses, should the collection activities merit this process, Lendmark Financial Services will send you a 1099-C.
  
  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services. You can do so by utilizing our customer contact portal accessing the link below. 
   
  ***************************************************;
  
  Sincerely, 
  Lendmark *********************

• Initial Complaint

  Date:07/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint regarding Lendmark Financial Services due to aggressive and excessive collection contact despite my proactive communication about a late payment. In summary, I clarified that I was not requesting a holdonly communicating my intent to pay several times on multiple engagements with this representative and others; however, each time ********* chose to negate this proactive communication and consumer rights. On July 2, I received a call and voicemail from *********. When I returned her call, I recorded the conversation. During the call, ********* stated directly that she would continue to call me every day unless I set up an immediate payment. I reminded her that I had already communicated my payment date and referenced my rights under the Consumer Financial Protection Bureaus guidance. She restated her intent to continue daily calls going forward until payment was made, and I ended the call. According to federal guidelines, a servicer is not required to initiate live contact or issue delinquency notices if the borrower makes a late payment within the specified delinquency period. My communication on June 23rd, confirming a July 7th payment, was well within that window and should have been honored. Additionally, I was offered a hardship plan during my call with ********* today July 2nd, which I respectfully declined and thanked her for the offer, as I do not need assistanceonly the opportunity to make my July 7th payment without ongoing harassment. I have submitted my compliant to other available regulators as well to include CFPB and the GA Attorney General.

  Business Response

  Date: 07/16/2025

  Dear *** *******,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review your complaint and will address your concerns as follows.
  

  Thank you for bringing your concerns to our attention, this matter has been addressed internally with the Branch Manager and AVP of the branch.
  A loan consultant from your local branch was attempting to contact you due to your account being past due without a future payment arrangement set up in the system. Per the request stated in the complaint, we have restricted telephone number and email communication to ensure that you are no longer contacted regarding your installment loan account.
  

  Please contact our **************************** ************** to request paper billing statements.
  

  We believe this satisfies the requirements of your inquiry.
  

  Sincerely,
  

  Lendmark Compliance Department  

  Customer Answer

  Date: 07/21/2025

   
  Complaint: 23550823
  
  I am rejecting this response because:
  
  Sincerely,
  
  *** *******

  Business Response

  Date: 07/28/2025

  Dear *** *******,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review your complaint and will address your concerns as follows.
  
  Thank you for bringing your concerns to our attention, this matter has been addressed internally with the Branch Manager and *** of the branch.
  A loan consultant from your local branch was attempting to contact you due to your account being past due without a future payment arrangement set up in the system. Per the request stated in the complaint, we have restricted telephone number and email communication to ensure that you are no longer contacted regarding your installment loan account.
  
  Please contact our **************************** ************** to request paper billing statements.
  
  We believe this satisfies the requirements of your inquiry.
  
  Sincerely,
  
  Lendmark Compliance Department  
  

  Customer Answer

  Date: 07/29/2025

   
  Complaint: 23550823
  
  I am rejecting this response because:
  Thank you for your written response regarding my complaint. While I acknowledge your efforts to restrict future communication per my request, I am writing to emphasize that my primary concernthe violation of the Fair Debt Collection Practices Act (FDCPA)has not been addressed or acknowledged in your reply.
  Specifically, the threat made by your representative to call me daily unless I made an immediate payment or arranged one, despite having already communicated a payment plan within 30 days of the due date, constitutes coercive and unlawful behavior under the ****** The recorded exchange clearly documents this behavior.
  I understand that internal steps may have been taken, but the absence of any mention of the improper conduct and the legal implications of such a threat raises concern about whether Lendmark is truly committed to ensuring compliance with federal consumer protection laws.
  To reiterate:
  I was not requesting forbearance, hardship, or any special treatmentonly acknowledging a delayed but timely payment.
  I communicated my payment date in good faith, and it was within the 30-day delinquency grace ******* making repeated collection contact both unnecessary and inappropriate.
  The representatives insistence on continued daily calls until payment, despite my communication, is not only unprofessional but a direct violation of FDCPA Section 806 (Harassment or Abuse).
  Thank you for restricting further contact as requested. However, I have already submitted this complaint to the Consumer Financial ***************** (****), the ********************************, and the Better Business Bureau. While I do not intend to resubmit, I am willing to provide a copy of the recorded call as supporting evidence directly to these regulatory agencies, should they need it to complete their review.
  I expect that this matter will be properly reviewed, not simply closed as an internal branch concern. I trust that the appropriate oversight will address this, and I remain open to any formal clarification you wish to provide regarding how this behavior was reviewed in accordance with the ****** As I am sure you are well aware this violation is the top violation that occurs in practice, and I am sure that Lendmark would not support the behaviors that would place them out of compliance with this regulation as any lender would have concern. 
  
  Sincerely,
  
  *** *******

• Initial Complaint

  Date:07/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From the original loan that I had with this company in regards to a utility vehicle from the original purchase back in February has been nothing but problems. I spoke with the representative after doing my loan. Getting everything approved of a 2 week process to do that, then was given multiple tasks to also complete before even being able to pick up my unit that I had just paid for with down payment and financed. I make the first payment on this loan on the 31st of the month due, the due date is the first of the month. I called the branch to confirm that this would be okay. And I would not face late fees, no charges, no nothing of that nature, and I was told as long as it is in before the 31st or last day of each month it is due, it is okay and you will not face any fees or charges. Alright, then get a phone call today. July 2nd saying that my payment is late. I had just reached out to the company on June 30th in regards to this to confirm that it was okay to do it, how it was done for the last loan. And it was told to me twice that it would be okay that I do that. I was then even transferred to another gentleman that I called and spoke to on the 30th, the same gentleman, and he proceeded to tell me that everything was perfectly fine and hung up the phone. I then get a call from the gentleman who then transferred me to *******, who claims to be the assistant to the vice president of the company for florida he then decided to take an aggressive manner towards me. When I started disputing things that he was saying due to the fact of the false information relayed by his staff at his branch, the gentleman then also began to ask intrusive questions regarding my finances. Asking as to why I couldn't pay it And that I needed to pay them by this week, even though the loan has a 10 day ***** period And on top of that, I was also just told from their representatives 2 days prior that I am able to do this payment on the 31st I have run out of room to type, please contact me.

  Business Response

  Date: 07/15/2025

  Dear ******* ******,
  

  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review your complaint and will address your concerns as follows.
  

  Thank you for bringing your concerns to our attention, this matter has been addressed internally with the Branch Manager and AVP of the branch.
  You have been in contact with your local Lendmark Branch Manager to resolve this matter and we encourage you to continue this communication until the matter is resolved.
  

  Sincerely,
  

  Lendmark Compliance Department

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 23549876
  
  I am rejecting this response because:
  The reason being i have not received a phone call from the corporate office to discuss this matter. I still have an issue with how the *** has handled this matter and especially the confrontation and intrusive questions that were asked of me. Your branch manager ******** has spoke with me and her and I discussed some things but it is not her responsibility to reach out. I have been expecting a phone call from corporate that is currently 4 business days passed the alloted time frame. 
  Sincerely,
  
  ******* ******

  Business Response

  Date: 07/16/2025

  Dear ******* ******,
  

  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review your complaint and will address your concerns as follows.
  

  Thank you for bringing your concerns to our attention, this matter has been addressed internally with the Branch Manager and AVP of the branch.
  Our attempts to reach you by telephone on July 15, 2025, and July 16, 2025,regarding your complaint have been unsuccessful.  ***** C. *****, VP, will be your point of contact going forward and can be reached on ************.
  
  Sincerely,
  

  Lendmark Compliance Department

• Initial Complaint

  Date:06/25/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently have a loan through this company which is paid every month. I am well aware of my due date of the 15th of every month, with the 10 day grace ******* However, starting the day of my due date, this company regularly harasses via multiple phone calls; texts and emails regarding your payment. I have told this company an overwhelming amount of times to stop calling my phone multiple times a day as I dispatch and can not answer my phone and they will lead to me losing my job and I will be unable to pay. This disrespectful and harassing company will still continue to call multiple times a day.

  Business Response

  Date: 07/09/2025

  Dear ****** *******,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of the consumer complaint. We have had the opportunity to review the complaint and submit this letter in response.
  
  Thank you for bringing your concerns to our attention, this matter has been addressed internally with the Branch Manager and AVP of the branch. 
  As of June 26, 2025, we have restricted all the telephone numbers associated with your account to no longer receive calls as well as notated your account.
  We believe this satisfies the requirements of your inquiry. Should you have any additional questions please contact your local branch or email us at *************************************** . 
  
  Sincerely,
  Lendmark Compliance Department  

  Customer Answer

  Date: 07/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:06/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle from blacksburg auto sales in ************** va and use Lendmark Financial services, LLC to help with funds for the purchase. After everything was finished about a year and a half later I found out that the car was a salvage and was worth was the loan was for. I call them and they said they don't do loans on vehicles with a salvage title but you can look up the cars history and see it was total and is a salvage. I want to be made whole in this situation and I have loan canceled.

  Business Response

  Date: 06/30/2025

  Dear Niycoka Friend,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and have addressed your concerns below.
  
  You obtained an interest-bearing direct consumer installment loan on to purchase a 2013 **** Focus from Blacksburg Auto Sales (Dealership) the dealership of your choice on February 13, 2023. As fully disclosed on the Disclosure Statement, Promissory Note, and Security Agreement, (the Loan Agreement) the original amount financed of $7,570.53 interest rate of 33.97%,a total payment of $16,138.80 to be repaid over 60 months in $268.98 monthly payments (Loan 1). Lendmark has perfected its lien for the collateral used to secure the installment loan and have received no indication from ************************************* that there is any branding/salvage indication on the title.
  
  On September *******, you refinanced Loan 1. As fully disclosed on the Disclosure Statement,Promissory Note, and Security Agreement, the original amount financed was $7211.84 at a *****% interest rate, for a total of payments of $15,631.80 to be repaid over 60 months in $260.53 monthly payments (Loan 2).  The amount paid on Loan 1 was $6444.92 and an additional $250.00 was given directly to you in cash proceeds.
  
  Further, Lendmark has no knowledge of the transaction between you and the dealership or vehicle of choice beyond providing financing therefore any issues concerning the vehicle should be brought to the attention of the dealership at the time of the occurrence.
  
  Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
  
  *****************************************************************
  
  Sincerely,
  
  Lendmark *********************

• Initial Complaint

  Date:06/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am writing to formally request a review and removal of a loan account that is currently reporting negatively on my credit file. Due to unforeseen and deeply personal circumstances, I was unable to maintain the loan as agreed.During the time of this loan, my mother became seriously ill, and I became her full-time caregiver until her passing. This unexpected hardship caused significant financial strain. Despite these challenges, I made an effort to return the vehicle tied to the loan, but it was not accepted.Given the situation and the attempt I made to return the asset, I am requesting that this account be considered for removal or adjustment under compassionate grounds. I ask that you consider the full context of this hardship, including the loss of my mother, and my genuine efforts to resolve the matter.Thank you for your time and consideration. I am hopeful for your understanding and a favorable resolution.Sincerely,[lapril

  Business Response

  Date: 06/20/2025

  Dear ***** **********, 
  
  Thank you for bringing this matter to our attention. Lendmark had the opportunity to review the complaint and will address each of your concerns as follows.
  
  We understand that you have requested that Lendmark remove certain information associated with the tradeline for the Lendmark loan account referenced in your complaint that was furnished to the credit reporting agencies (CRAs) by Lendmark. The Fair Credit Reporting Act requires that Lendmark accurately report information to the ****. As the information reported to the **** regarding your account was accurate, ****************** is unable to accommodate your request.
  
  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services. You can do so by utilizing our customer contact portal accessing the link below. 
   
  ***************************************************;
  
  Sincerely, 
  Lendmark Compliance Department
  
  

• Initial Complaint

  Date:06/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need my refund because these are crooks that's out to get people's money so please the help me I can not pay them I haven't paid them sense last year sometime

  Business Response

  Date: 06/24/2025

  Dear ****** *****,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.
  
  On January 16, 2024, you obtained a direct consumer installment loan secured by consumer goods. As fully disclosed on the Disclosure Statement, Promissory Note, and Security Agreement, (the Loan Agreement) the original amount financed was $2,278.57 with an interest rate of *****% for a total of payments of $3,225.96 to be repaid over 36 months in $89.61 monthly payments. You made two payments on this account with the last successful payment being made on April 9, 2024. You have failed to make timely payments as required to satisfy the terms of the installment loan and as a result the account was charged off on February 25, 2025.
  
  Further, this is a charged-off account which is considered a delinquent occurrence and can remain on your credit report for 7 to 10 years from the first date of default. With that being stated, we can confirm the information reporting to the credit reporting agencies regarding your account as accurate and under The Fair Credit Reporting Act Lendmark are obligated to accurately report this information.
  
  If there is a particular payment you are disputing,please provide the transaction details (date of payment and payment amount) in order for us to investigate further.
  
  We trust this resolves the complaint brought forth.Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
  ***************************************************************** 
  

  Sincerely,
  

  Lendmark *********************
  

  
  

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am making this complaint because the harassment has got to stop. I have already contacted this company once via their website to ask them to stop, and it still goes ***** wife and I have already made a payment arrangement on the company's app. The app accepted the payment arrangement, which means the company accepted the payment arrangement. But I still get calls from the local Mentor Ohio branch trying to get me to pay sooner. At one point telling me that their legal department will have to get involved.After doing some research, I have found that this is likely a violation of the Fair Debt Collection Practices Act.I used to work for a title loan company, and when a customer made a payment arrangement we would stop contacting them until the day after the arrangement was made if they did not make the payment as arranged.If this continues, I will send the written letter asking to cease and desist. Other actions will follow if necessary.We are not in default, though we feel we are being treated as so. While the associates are friendly and courteous, we still feel like we're being harassed. All of our payments have been made, some late, but a payment arrangement has always been made on those occasions.I would prefer that all future correspondence be via mail or email.Thank you.

  Business Response

  Date: 06/23/2025

  Dear ******* ********,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.
  
  Thank you for bringing your concerns to our attention, this matter has been addressed internally with the Branch Manager and AVP of the branch.
  If you are experiencing financial hardship, please reach out to ***** *******, Branch Manager ************** of the Mentor, ** branch to discuss potential long term available repayment options.
  

  We believe this satisfies the requirements of your inquiry. Should you have any additional questions please contact your local branch or email us at *************************************** . 
  

  Sincerely,
  

  Lendmark Compliance Department