Complaints

This profile includes complaints for Lendmark Financial Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lendmark Financial Services

  2118 Usher St NW Covington, GA 30014-2434

• 

  Lendmark Financial Services

  4871 Montgomery Highway Suite 10A Dothan, AL 36303

• 

  Lendmark Financial Services LLC

  6653 Atlanta Highway Montgomery, AL 36117

• 

  Lendmark Financial Services

  1963-B Cobbs Ford Road Prattville, AL 36066

• 

  Lendmark Financial Services

  2600 McFarland Blvd. East Unit 14 Suite K-2 Tuscaloosa, AL 35404

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/26/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning, my name is REMOVED. This e-mail serves to generate a formal complaint. In doing so, I hope to have this matter resolved. I am a customer of REMOVEDService, REMOVED, REMOVEDManager is Mrs. REMOVEDI have an auto loan with this branch. In July, I totaled my vehicle. REMOVEDpaid their portion and I was told that the REMOVEDI have with Lendmark will pay the remainder. I was told by the branch manager, REMOVED, that I would not be able to have my GAP claim submitted until I made another payment. Well, I made another payment expecting for the REMOVEDclaim to be filed in September. We are now in the late month of November and I was told that my claim was not submitted until 11/18/2026. I spoke with supervisor REMOVEDwith REMOVEDand was told that I did NOT have a REMOVEDpolicy, but a credit property policy which is work $10,085. My payoff was worth $7,217 from the day of the total loss on July 26, 2025. Months have gone by and the negligence of the REMOVEDoffice has caused my account to accrue interest to where I owe a balance on a totaled car that I no longer own. Ive spoken with Mr. REMOVED, branch managers supervisor, dealing with this matter and has not gotten any help or assistance to resolve this case! My counsel is attempting to reach out with no success. This cannot be lawful. I hope this second complaint reach whom it should. I have been given the run around for months and treated with such lack of respect from this office. A customer should not be placed on speaker where others can hear specifics of something as personal as finances. Those are the types of behaviors the branch manager performed. I have been very patient, but now I am being financially held responsible for the lack of professionalism in this office. I would NEVER refer anyone to this company, nor will I do business here again after this REMOVEDregards, REMOVED, RN

  Business Response

  Date: 12/10/2025

  Dear REMOVED,
  

  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review your complaint and will address your concerns as follows.
  

  Thank you for bringing your concerns to our attention, this matter has been addressed internally with the Branch Manager and AVP of the branch.
  Following our review, we identified that payments from your REMOVEDclaim and vehicle insurance provider were not backdated to the date of loss, leaving a remaining balance. As of December 10, 2025,these payments have been correctly applied, and your account is now paid in full.
  

  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
  

  REMOVED 
  

  Sincerely,

  Lendmark Compliance Department

  
  

• Initial Complaint

  Date:11/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found erroneous accounts on my credit report, please take a look and remove from my report. Thank you.

  Business Response

  Date: 12/02/2025

  Dear REMOVED,
  Thank you for bringing this matter to our attention. Lendmark had the opportunity to review the complaint and will address each of your concerns as follows.
  Lendmark completed an investigation into your dispute and can confirm your tradeline is reporting correctly with the REMOVED(CRAs). As of the date of this letter, your account is reporting as a Charge-Off with an outstanding credit reporting balance of $9,978.50. Your date of last payment was in March 2024, the date of first delinquency occurred in July 2023, and your account became a charge-off in March 2024. Lendmark has mailed a copy of the fully executed loan agreement to you as well as a copy of the account statement to show records of the payments and their delinquencies.
  Additionally, we understand that you have requested that Lendmark remove certain information associated with the tradeline for the Lendmark loan account referenced in your complaint that was furnished to the credit reporting agencies (CRAs) by Lendmark. Lendmark reports tradelines to the REMOVEDfor the required 7 years from the date of last activity or date of first delinquency, whichever is older. After that date, it is the responsibility of the REMOVEDto delete your tradeline. The Fair Credit Reporting Act requires that Lendmark accurately report information to the REMOVED. As the information reported to the REMOVEDregarding your account was accurate, REMOVEDis unable to accommodate your request.
  If Lendmark Financial Services was forgiving the loan balance, you would be receiving a 1099-C but since you are still responsible for the loan, you will not be receiving a 1099-C. As the loan progresses, should the collection activities merit this process, Lendmark Financial Services will send you a 1099-C.
  Lastly, Lendmark is in receipt of your claim of fraudulent activity and identity theft but at this moment we are unable to verify or substantiate your claim. if you believe you are a victim of identity theft, Lendmark asks that you please provide: 1) a certified copy of the police report or a completed signed copy of the REMOVED(REMOVED)identity theft report, with the account number listed and 2) A copy of the customer's government issued identification document such as a driver's license or state issued ID.  Once all documents above are completed and collected, please mail a copy of each to Attn: Loan REMOVED
  We trust this resolves the complaint brought forth. Should you have any further questions,please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
  REMOVED
  Sincerely,
  Lendmark REMOVED

• Initial Complaint

  Date:11/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wish they gave me my money back because the things they doing to me account is not right

  Business Response

  Date: 11/24/2025

  Dear REMOVED,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.
  
  On January 16, 2024, you obtained a direct consumer installment loan secured by consumer goods. As fully disclosed on the Disclosure Statement, Promissory Note, and Security Agreement,(the Loan Agreement) the original amount financed was $2,278.57 with an interest rate of REMOVED% for a total of payments of $3,225.96 to be repaid over 36 months in $89.61 monthly payments. You made two payments on this account with the last successful payment being made on April 9, 2024. You have failed to make timely payments as required to satisfy the terms of the installment loan and as a result the account was charged off on February 25, 2025.
  
  Further, this is a charged-off account which is considered a delinquent occurrence and can remain on your credit report for 7 to 10 years from the first date of default. With that being stated, we can confirm the information reporting to the credit reporting agencies regarding your account as accurate and under The Fair Credit Reporting Act Lendmark are obligated to accurately report this information.
  
  We trust this resolves the complaint brought forth.Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
  

  REMOVED 
  

  Sincerely,
  Lendmark Compliance Department 

• Initial Complaint

  Date:11/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They wait until its too late for the gap insurance to pay anything after my car insurance pay them for a total loss car

  Business Response

  Date: 12/11/2025

  Dear REMOVED,

  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review your complaint and will address your concerns as follows.
  

  Thank you for bringing your concerns to our attention, this matter has been addressed internally with the Branch Manager and AVP of the branch.
  After further review of your account, it was determined that the delay in processing the REMOVEDclaim resulted from both our team and your insurance provider being unable to reach you to obtain the necessary information and documentation in a timely manner. Further, as of November 29, 2025, REMOVEDpaid a total of $6062.80 in benefits which have been applied to your account.
  

  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
  

  Sincerely,
  Lendmark Compliance Department
  

  
  

  Customer Answer

  Date: 12/12/2025

   
  Complaint: 24147080
  
  I am rejecting this response because:
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:11/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I find this account to be incorporated with inaccurate information, I strongly believe this to be misleading and misrepresentation of my credit history.

  Business Response

  Date: 12/01/2025

  Dear REMOVED, 
  Thank you for bringing this matter to our attention. Lendmark had the opportunity to review the complaint and will address each of your concerns as follows.
  Lendmark has completed an investigation into your dispute and submitted a request to each of the three credit reporting agencies ("CRAs") in which we report to, to update your tradeline associated with the above-referenced loan account. The tradeline will be updated to reflect an account status of Charge-Off with no outstanding credit reporting balance as this debt was sold. Your date of last payment was in September 2023, the date of first delinquency occurred in November 2023, your account became a charge-off in May 2024 and the date closed was in October 2024. In the last 24 months of the loan, your account has reported delinquencies of 180+ days past due in April 2024, 150+ days past due in March 2024, 120+ days past due in February 2024, 90+ days past due in January 2024, 60+ days past due in December 2023, and 30+ days past due in November 2023. Lendmark has included a copy of the account statement to show records of the payments and their delinquencies before the debt was sold. 
  Lastly, as noted above, this loan was sold to REMOVED. Lendmark is no longer attempting to collect this debt. You should contact REMOVEDfor information regarding the account. You may reach them at REMOVED.
  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
  REMOVED   
  Sincerely,
  Lendmark Compliance Department 
  
  

• Initial Complaint

  Date:11/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father was a long standing account holder with the company, Lendmark. Upon his sudden passing in August of this year, he owed on one of his accounts. After providing his death certificate, along with notarized documents that list his heirs, Lendmark refused to relinquish the title to the 1982 truck. Lendmark refused to take the multiple settlement offers provided, which the loan amount far exceeded the value of the car due to their predatory borrowing practices. Due to my father's death the loan was going to be discharged, which is rightly so, considering he has been an account holder with REMOVEDfor ten years and their interest rate is 35 percent, per account. The vehicle was repossessed today, without notification or communication. I had been calling, leaving voicemails, and emailing the company and they failed to respond.

  Business Response

  Date: 11/14/2025

  Dear REMOVED,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.
  
  Currently we are unable to locate a Lendmark account with the information provided. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
  

  REMOVED 
  

  Sincerely,
  

  Lendmark Compliance Department 

  Customer Answer

  Date: 11/20/2025

   
  Complaint: 24144848
  
  I am rejecting this response because:

  I've attached the death certificate for my father, Lendmark account holder, Mr. REMOVED. 
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:11/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got this 2015 GMC terrain and I got it 3/24/2025. The vehicle is now sounding loud as I push the gas to go won't shift gears right and it's loud when I slow down like really loud to where I'm embarrassed for buying a car and it sounding like this a few months later I don't have money to repair this and why should I have to I should have a reliable vehicle for a certain amount of time but the cars in main had them finance me and I believe they know the issues with the vehicle I want a new vehicle.

  Business Response

  Date: 11/17/2025

  Dear REMOVED,

  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review your complaint and will address your concerns as follows.
  

  Thank you for bringing your concerns to our attention, this matter has been addressed internally with the Branch Manager and AVP of the branch.
  You have been working with REMOVED, Branch Manager of the Findlay, REMOVEDbranch to explore payment options during your period of financial hardship. We encourage you to continue those efforts until the matter is fully resolved.
  

  We trust this resolves the complaint brought forth.
  

  Sincerely,
  

  Lendmark Compliance Department

  
  

• Initial Complaint

  Date:11/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out on my own behalf as a federally protected consumer under the Fair Debt Collection Practices Act (REMOVED). I am enforcing my rights under 15 U.S.C. 1692g to request that your company validate the alleged debt referenced in your records and provide clear evidence that I am legally obligated to pay this debt. I am not refusing to pay any legitimate obligation; rather, I am asking that your company validate this debt as required by law before taking further action.I am also notifying your company that any unvalidated information reported to consumer reporting agencies may constitute fraudulent activity under both federal and state laws. You are required to provide written validation within thirty (30) days of receiving this notice. During that time, all collection efforts, communications, furnishing of data to credit bureaus, and reporting activities must immediately cease until proper verification has been completed.The information you provide must include: (1) the total amount of the alleged debt and an itemized breakdown of all charges and interest; (2) the name and address of the original and current creditor; (3) verification documents or copies of any judgment; (4) proof bearing my signature showing my legal responsibility; and (5) evidence of your authority to collect, including license and assignment information.Should your office fail to respond within the statutory period, you are required to delete all related entries and tradelines from any consumer credit report and terminate collection activity entirely. Continued reporting or collection on an unvalidated debt is a violation of the REMOVEDand REMOVED. If adverse or unlawful actions persist, I will seek legal remedies accordingly.

  Business Response

  Date: 11/14/2025

  Dear REMOVED,
  Thank you for bringing this matter to our attention. Lendmark had the opportunity to review the complaint and will address each of your concerns as follows.
  Lendmark has mailed a copy of the fully executed loan agreement for you as well as a copy of the payment history. Additionally,we understand that you have requested that Lendmark remove certain information associated with the tradeline for the Lendmark loan account referenced in your complaint that was furnished to the credit reporting agencies (CRAs) by Lendmark. Lendmark reports tradelines to the REMOVEDfor the required 7 years from the date of last activity or date of first delinquency, whichever is older. After that date, it is the responsibility of the REMOVEDto delete your tradeline. The Fair Credit Reporting Act requires that Lendmark accurately report information to the REMOVED. As the information reported to the REMOVEDregarding your account was accurate, REMOVEDis unable to accommodate your request.
  We trust this resolves the complaint brought forth. Should you have any further questions,please do not hesitate to contact Lendmark Financial Services. You can do so by utilizing our customer contact portal accessing the link below.
  REMOVED
  Sincerely,
  Lendmark REMOVED

• Initial Complaint

  Date:10/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Excessive calling , Ive spoken to a representative on 10/31 @ 4:32 pm and advise I cant make a payment at the moment because of personal reasons and advised I will call back on nov 3rd for resolution end of call. Them a few hours later another harassing call @7:20 pm about the same thing I advised Im at work and this is harassment according to the REMOVEDrepresentative said thats not true , I called back spoke to a supervisor or manager and she stated that the law is she can contact me 4 times a day if she wishes and ended the call

  Business Response

  Date: 11/06/2025

  Dear REMOVED,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.
  
  Thank you for bringing your concerns to our attention, this matter has been addressed internally with the Branch Manager and AVP of the branch. 
  We have reviewed the calls placed in reference to your account and can verify they were made within Lendmarks policy. The calls were being made to contact you to bring your installment account current. We can confirm as of November 6, 2025, that we have notated your account to limit the number of collection calls to be placed on your account. We have also restricted your employers telephone number to no longer being used to contact you.
  
  Further,your account is past due without a future payment arrangement set up. If you are experiencing financial hardship, please reach out to REMOVED,Branch Manager of Mt. REMOVED, to discuss available repayment options as soon as possible. It is imperative that you keep an open line of communication with your local branch until arrangements have been made to bring your account current.
  

  We trust this resolves the complaint brought forth.
  
  Sincerely,
  
  Lendmark REMOVED

  
  

• Initial Complaint

  Date:10/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 2025 my auto lien was satisfied, and Lenmark Financial Services has failed to release the hold with the Department of Motor Vehicles. I have contacted the local branch since June 2025, both via telephone and in person, and they continue to state the release has been submitted. They provided a letter that REMOVEDdoes not recognize and requires a notary. DMV states there is an electronic hold that has not been released. This is outside of Regulatory compliance and needs to be resolved as soon as possible. The Company needs to address the issue with REMOVEDand provide a valid title. I have been to the REMOVEDtwice in the last few months with no avail. Overnight shipping is preferred.

  Business Response

  Date: 11/13/2025

  Dear REMOVED,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and have addressed your concerns below.
  
  On May REMOVED, you made the final payment to pay off your installment loan with Lendmark, as agreed. During the lien release process,there was an issue with the Electronic Lien and Title system which delayed the lien release process. This system is managed by the local REMOVED.  As a result, on August 22, 2025, the branch provided you with a lien release letter and payoff documents to provide to your local DMV to have the lien released.
  
  We have confirmed with your local DMV that Lendmarks lien was released on September 5, 2025.
  
  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
  REMOVED 
  

  Sincerely,
  

  Lendmark Compliance Department