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Business Profile

New Car Dealers

Auto Gallery Chevrolet

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/26/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased vehicle 4/21/25 Brought to shop for work 4/23-4/25-5/13 Reported suspension issues on 4/22/25 They supposedly ran diagnostics on 4/23/25 Said the vehicle had no issues Check engine light came on and was flashing on 5/13/25 After diagnostics on 5/14/25 front struts were bad along with a bad injector I had to pay out of pocket $625 after warranty to fix the vehicle 5/23/25 i get the vehicle back 5/24/25 after struts are replaced the front end is now clunking I returned the vehicle again on 5/26/25 and they come back with motor mounts are bad, fender lining, and exhaust gaskets are bad I would like a full refund for everything i have had to spend so i can take it some where else to be fixed. The second option is they can refund everything including down payment and return the vehicle i traded in or write me a check.

  • Initial Complaint

    Date:04/30/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In may of 2024 I brought my vehicle to this dealership to get the lifters replaced, they charged me over 6 grand to fix the lifters and within the weekend I had to take it back for them to fix it again because they said a lifter magically collapsed. In the late summer of 2024 only 2-4 months later I had to take it back again for the same issue, received the truck back for a month and returned it again for the same issue they said they fixed got it back and within another month it broke again and now theyve had it for 4 months since December and only started working on it this past few weeks or so they say, everytime I went up there it hasnt moved from the same spot I left it, they are sorry and unresponsive, and now theyve have been prolonging the fix for 2-3 weeks saying every few days itll be done then calling me back saying its postponed till next week. This is working Ive already paid for over a year ago that they refuse to make right and get done, I have tried being patient and lienent with them after all the stress Ive been through and time and money Ive lost through them, I just want this made right and to have my truck back done completely and correctly.

Auto Gallery Chevrolet is NOT a BBB Accredited Business.

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