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Business Profile

Towing Company

Griffin & Griffin Towing, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the morning of Saturday ******** **** , my car was towed to Griffin & Griffin Towing of Columbus , Ga due to a traffic stop . When I made my way to the site where my vehicle was stored , I found my vehicle damaged & the rear bumper as well as the exhaust missing . The company still wants the storage fee to receive my vehicle back from their impound lot .

    Business Response

    Date: 01/03/2025

    Thank
    you for your inquiry.  We value your feedback and are committed to
    responding to all inquiries timely. Regarding this inquiry, we responded to a
    law enforcement call where a vehicle had been wrecked and then “abandoned”
    according to the attached tow ticket that we received.  Upon our arrival,
    we noticed that the vehicle had incurred severe damage.  When the customer came to pick up her
    vehicle, she complained of an additional piece of back-end damage. After
    further reviewing our initial pictures, we noticed the piece of damage as well.
    Therefore, we immediately delivered the vehicle on the same day to be repaired
    at our expense and we gave the customer $710 (see attached) for a rental car on
    that same day too while the car is being repaired. We extend our sincere
    apologies as we are committed to correcting any errors on our behalf. The only
    charge incurred by the customer is $100 for the initial accident tow and $25
    for the initial storage of the vehicle. These fees are associated with our
    initial call out by law enforcement. Again, we thank you for your inquiry.
    Should you have any additional questions, please reach out to us so that we can
    assist immediately.

  • Initial Complaint

    Date:08/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My vehicle was towed from the place I lived at I wasn't given any notice that my **** would be towed last Monday as I was at work, I caught them on camera. When I was finally able to get my **** out of impound for 220$ it wasn't driveable it won't go over 35 mph, and is throwing off codes for wheel speed sensors PCM module knock sensor and circuit fan. When before it wasn't doing any of that and was able to drive just fine. I can't afford the parts to replace on my **** nor should I have to cause their responsible for causing the problems.

    Business Response

    Date: 08/21/2024

    Thank you for you inquiry.  We value our customers and take all concerns very seriously.  On August 12, 2024 at 1:01pm, we were dispatched to this address by law enforcement due to an eviction in progress where we arrived on scene at 1:17pm where we were requested to tow this vehicle that had pre-existing damage away from the scene to our tow yard.  Please see the attached ticket showing that we were requested to tow the vehicle and the attached pictures showing the pre-existing condition of the vehicle. Please let us know if there are any specific questions that we can answer regarding this matter.  We thank you for the opportunity to answer any questions.  We look forward to hearing from you. 

  • Initial Complaint

    Date:11/02/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My girlfriends car was towed to griffin and griffin after an accident and they have held the vehicle for 4 days and won't let either me or the insurance company look at the car to asses it I also have belongings in the car I can't get out they lied on the phone and said we could come see it when we got here they said we couldn't see it or pick it up we came two time with the same results so I'm filing a complaint

    Business Response

    Date: 12/13/2022

    Business Response /* (1000, 5, 2022/11/03) */
    Mr. ******, we are sorry to hear that your loved one was in a car accident. We hope that she is okay. Also, we send our sincere apologies for any frustration that you have experienced with any member of our team. Our goal is to release vehicles timely. To protect the owner of a vehicle that is stored, for security and legal purposes, unfortunately we are not authorized to release belongings to a third party. Please accept our apologies if this was not explained during your inquiry. Still, we want to promptly resolve your concern, please contact us at ************ to speak with Ms.******* to assist you and your family with the documentation that is needed so the vehicle can be released. We thank you for your inquiry and look forward to assisting you and your family today.

Griffin & Griffin Towing, Inc. is BBB Accredited.

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