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Business Profile

Property Management

American Gutter Warriors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Date: 25 Jun 25. $705.50. New gutters. Dispute: No contact and business not tried to resolve.;

    1- On 24 Jun 25 I sent a request via American Gutter Warriors website for gutter replacement.2- On 24 Jun 25 @ 0855, I received a call from John R******** to discuss and establish an appointment.3- On 24 Jun 25 @ 0911, I received an email from John R******** confirming my appointment for 25 Jun 25 between 1030-1100.4- On 24 Jun 25 @1611, I received a phone call from John R******** to further discuss the gutter replacement.5- On 25 Jun 25 John R******** came to my house to take measurements and provide an estimated cost.6- On 2 Jul @ 0917, I called his cell phone and left a message that I had decided to accept his estimate.7- On 2 Jul 25 @1104, John called me back and said he needed 50% of total due to schedule as per the estimate he provided. Spouse sent $706.50 via ***** to John.8- On 2 Jul 25 @ 1129,  John called me and confirmed receiving the $706.50.9- NOTE: On estimate John provided it states, "Remainder due after Installation. Install date may take 3 to 4 weeks after deposit is paid due to weather and business".10- On 13 Aug 25, @ 0919, which was 6 weeks after sending 50% payment. His message was full and could not leave a message.11- On 14 Aug, @ 0938, I called and left a message requesting he call me to discuss gutter replacement.12- On 15 Aug 25 @ 0902, I called and left a message requesting he call me to discuss gutter replacement.13- On 18 Aug 25 @1001, I called and left a message requesting he call me to discuss gutter replacement.14- On 19 Aug 25 @ 0903, I called and his phone disconnected my call.15- On 19 Aug 25 @ 1017, I  called and left a message and stated, if he needed more money to complete the gutter replacement, to call me back and we'll discuss.
    All I am asking for is my 50% deposit of $706.50 refunded.

  • Initial Complaint

    Date:07/22/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent a down payment of $420 for a single gutter installation via ***** on 12MAY25. i was told that it would be about three weeks until installation and would be called to schedule a time. A month went by without any communication. I reached out via text on 5JUN25 and was told that the next day I was on the schedule. The company no-showed with no communication. A week later i requested asked again and the owner stated that he would get it on the schedule. Another week passed with no communication and on 24JUN25 I requested a refund. The owner stated he would have the job done by FRI and would drop the price by $100 which I agreed to. Job still has not been completed and since 24JUN25 I have been unable to get in touch with the owner via email, text or call. All I am requesting is a refund of the $420 that I paid as a down payment.

  • Initial Complaint

    Date:03/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with the business to replace my gutters and fascia (as needed), and the work was completed in June 2023. After the first big rain, I noticed water pouring over the roof at one place, which I believe was caused by a missing splash guard. I contacted the owner via text on ****2024 and informed him of the problem, and he promptly replied that he'd get it fixed. When he hadn't fixed it by ****/24, I texted him again, and he apologized that he'd "dropped the ball" and would get someone over there "this week" to fix it. They never fixed it, and when I texted him again on *****/24 and ***/24, he never replied. I also sent them an email ~1 month ago and got no response. I finally hired someone else to install the splash guard, but now the gutter is leaking someplace else.

  • Initial Complaint

    Date:09/08/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I met ****, with American Gutter Warriors, sometime in 2022, at the business location (******** ** **** ****** ******** *** ********* **), to discuss replacing gutters. He agreed to replace the existing gutters with like gutters at an estimated price of $3300.00.
    He requested a deposit to purchase supplies, for which I gave him $1000.00. Since he was a veteran and I am a veteran, I trusted he would do as he said. I was wrong.

    I hired another company and got gutters installed. Now I would like a refund on the amount I paid for but never got.

    Customer Answer

    Date: 09/11/2023

    The business owner contacted me and we worked out a mutually agreed upon solution.   I wish to cancel my complaint(ID ********).

    thank you,

    ******* * ******

American Gutter Warriors is NOT a BBB Accredited Business.

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