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Business Profile

Housing Authority

The Housing Authority of Columbus
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for The Housing Authority of Columbus's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/02/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** *** 2023. I came home to water on the floor coming from under my bed leading to the wall behind my headboard. It was after business hours because I just got off of work so I had to call the emergency maintenance since it was raining, they told me there was nothing they can do because they needed to check the roof fast forward to **** ** I came home getting ready to head out of town again. Water is on my floor. This time I notice new damage to the wall once again this is after business hours because I was just returning home from work and the maintenance came out to clean the water which I had already cleaned up to say that there was nothing he can do and I will have to wait until the office opened on Monday, I called the office on Monday. They said that they will get to it as soon as they can. I explain to them that I am a ******** and with that water sitting in the wall so long it could be mold involved. Also, the problem is located by electricity on my wall as well . I called today and they told me that that is what rental insurance is for. And they only have one maintenance man so they’ll get to it when they can so I am Left living in a water damage bedroom in soon to be living room just waiting for the wall to cave-in. Please help I have already called to talk to a code inspector to have them check out my apartment because nothing is being done. I have attached pictures below to show evidence of the damage.

      Customer Answer

      Date: 08/17/2023

      * ****** *** The repair was completed as of Yesterday, ****** *** 2023.

      Business Response

      Date: 08/17/2023

      The repair was completed as of Yesterday, ****** *** 2023.

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