Complaints

This profile includes complaints for Georgia Power Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Georgia Power Company has 8 locations, listed below.

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  Georgia Power Company

  PO Box 1220 Columbus, GA 31902-1220

  
• 

  Georgia Power Company

  107 McDuffie Street Buena Vista, GA 31803

  
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  Georgia Power Company

  312 Spaulding Rd Montezuma, GA 31063-1766

  
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  Georgia Power Company

  PO Box 205 Pine Mountain, GA 31822-0205

  
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  Georgia Power Company

  1020 Southerfield Rd Americus, GA 31719-8019

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Georgia power has denied us power since April 2 2025 because they are saying that I’m tied to two accounts there and there is a high balance but it started when my mom that I wasn’t close to at all passed in April 2022she had a balance so we I moved into her house that my grandparents owned and left to me and my brother to split but anyway they wouldn’t put the power in my name or take it out of ***** ******* that had passed they said I had to pay the bill first or send a death certificate so I send it in and then they still wouldn’t they said I was responsible and so we had prepaid power so 25 percent went to that bill well we four thousand somewhere in that range and we got it down to 800 went they cut the power completely off when I sent in the death certificate and then so I moved that was that well then ****** **** moved in they cut the power on in her name but then I ended up moving back and she left and then we tried t ok get them in my name but they wouldn’t cut them on until this new amount was paid completely off and so we have been without power since wait they did cut them on in my name for about a month then cut them off said they never had them in my name but they did and it wasn’t orepaid anymore then April 22025 they cut them back off said we had to pay almost four thousand dollars before they will cut them on they won’t work with us or nothing they have been super rude and we even said we would pay off the bill that’s not mine but they refuse to help me and everything that can go bad has because we have no power and now we are loosing jobs because of the fact that we can’t bathe it’s getting really bad

  Business Response

  Date: 06/27/2025

  Records indicate the customer has been in contact with the business and all concerns have been addressed.

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction date is 5/22/2025.
  The amount that was paid was $1,695.00
  The nature of the dispute is they put my *********** who passed over due balance onto my account and demanded I pay $2,300 total. They said the only way to keep my power on I had to pay $1695 .So I made the payment of $1,695.00 on 5/22/2025 and now they are demanding I pay $1,089.69 on 6/16/2025. I’ve never lived in that location so I don’t see how I’m held accountable. The business has not tried to help me resolve the issues. Currently dealing with a lot right now so I’m unable to pay that.

  Business Response

  Date: 06/17/2025

  Thank you for taking the time to make us aware of the account concerns. We regret to hear of any inconvenience experienced. Records indicate the balance in question was for an account with your name as the primary account holder. In this situation any balance owed would be your responsibility. Notes indicate you accepted responsibility, and the team advised you of agencies that may be able to assist. We will follow up with the agencies to refer your details.

  Customer Answer

  Date: 06/18/2025

  Complaint: ********
  
  
  
  I am rejecting this response because: even when asked to pay the $1695 the company was supposed to switch the bill over to prepay and did not. They have still kept the bill on a month to month basis. When they decided to give out information about agencies it was at the last minute. What happened to the prepay that I was supposed to have gotten put on? All I get is one of the workers coming to the residence with a demand for a payment talking about an arrangement that never was even put in to place. 
  
  
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 06/19/2025

  We regret to hear of any miscommunication. Records indicate Prepay is now active for the account.

• Initial Complaint

  Date:09/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm 80 years old an rented my house out while I was in ********** state taking care of my sister before she passed. Well I came back home. An tried to have my power turned on. They told me I was responsible for the tendents bill an want 1700 from me. I'm on set income. An can't do it., I need help, I shouldn't be responsible for a tendends bill, by no means.

  Business Response

  Date: 09/25/2024

  Thank you for making us aware of the concerns. Records indicate service has been connected and a billing specialist has addressed all concerns. We apologize for any inconvenience experienced.

• Initial Complaint

  Date:07/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the fact that georgia power can hike prices to foot the bill for things we didn’t ask for is outrageous. how is anyone supposed to be able to afford POWER when it’s over half a grand? users of georgia power should not suffer financially because they want to build more stuff. it is ROBBERY to charge this amount for power!

  Business Response

  Date: 08/01/2024

  We understand our customer's frustration during this
  season with rate and fuel increases. We have updated the account with the
  valuable feedback provided. Thank you for taking the time to write us.

• Initial Complaint

  Date:07/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe in Georgia Power is still in my money or something because something is not right. I just put $20 on my account. I get a text alert telling me I only have $7.47 on my account and I only have one day of usage left. I am sick and tired of putting money on my Georgia Power account and then next thing you know I have to keep adding more and more money $20 on my account every three days, if Georgia Power is not stealing my money, then they need to send someone out to check and see why my usage is being ate up like this. I have not ran my air conditioner in a week. I’ve been using a regular fan and I barely turn the lights on, and to save on energy hi went in the kitchen and turned off power at the breaker box from all the rooms except the living room and kitchen which is where I’m at 95% of the time in my apartment and the only thing I have plugged up in my apartment to save power is my refrigerator fan and air conditioning projector and Bluetooth speaker and Internet router. There is no power being used in the rest of my apartment. I have a two bedroom two bath there is nothing plugged up and nothing to be plugged up in neither bedrooms because I spend my time in the living room sleeping, so there are no electronics or anything to be plugged in in the bedrooms both bedrooms, because both bedrooms are completely empty I don’t even have my stove plugged up whenever I need to use the stove to save energy instead of having my stove plugged up. I have a gas stove, so I just use a cigarette lighter to light the stove and cook and I have all the power turned off at the breaker box in the kitchen except to rooms, kitchen and bathroom so there is no power and electricity going to the rest of the apartment. I feel like I am getting scammed. I am tired of constantly adding money to my account four or five times a month just for a few days later for my lights to be turned off, and I am on disability a fixed income.

  Business Response

  Date: 07/11/2023

  Mr. *****,
  
  Thank you for expressing your concerns related to your Prepay account.  We have reviewed your account details and concluded that you are being accurately billed.  Your Prepay account has a deferred balance. A deferred balance is an outstanding balance from a previous account. When you reestablished electric service on **** *** 2023, your deferred balance was $89.28.  Prepay allows customers to pay their balance off over time. When a deferred balance is present, twenty-five percent (25%) of each payment will be applied to the deferred balance owed and seventy-five percent (75%) will be applied to future electric service. On **** * *** **** ** you made a $20 payment.  Since your account has a deferred balance, 25% or $5 was applied to the deferred balance.  At the time of this correspondence, your deferred balance amount is $79.28.  Before a customer can transition back to a post-pay account the outstanding balance in the deferred balance must be completely resolved.
  
  Your daily kWh consumption matches with the energy saving measures that you are taking in your home.
  
  Thank you for being a valued customer.
  
  Georgia Power Company
  

• Initial Complaint

  Date:10/13/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started the service with Georgia Power. Georgia Power put me on a smart usage plan without my consent. Georgia power over charged me 20 dollars each month due to this scam. Previous Billings need to adjusted using the residential rate. Supervisor Joy is very unprofessional in this case.

  Business Response

  Date: 11/02/2022

  Business Response /* (1000, 8, 2022/10/24) */
  Thank you for sharing your concerns regarding recent enrollment in smart usage. After a thorough review of account notes, we determined the rate was explained in full and you agreed to the enrollment. As a result, there are no adjustments owed to the account for usage. We apologize for any inconvenience this matter has caused. Thank you for taking the time to write us.