Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 16 2025 this company reported a collections account to my credit. They provided a validation letter in the form of a *** agreement, without my signature, and a payment history log.
  Upon reviewing their attempt at a validation I must note that the information is inaccurate. On October 13 I went to the ****** *** location and made a payment in person. At the same time I asked the employee to cancel my account as I had never actually used the membership. I electronically signed the documents and also updated my payment info as the employee informed me that I would be charged for another month.
  Essentially this company, without prior notice, is attempting to collect a debt that is not owed.
  I did not provide ****** *** with permission to share my information with any collector and based on an analysis of the agreement that should have been terminated, this goes against federal law regarding privacy and sharing of information.

  

  Business Response

  Date: 08/01/2025

  We are in receipt of the referenced
  complaint and appreciate the opportunity to resolve the consumer’s
  concern.  Below is a summary of the
  account activity. 
  
  The account was placed with our office
  for collection on 03/27/2025. First Credit Services (“FCS”) sent the Initial
  Notice of Validation to ******** ******* on 03/31/2025. 
  
  We were notified of a credit reporting
  dispute by **********.  Our office timely
  responded through ********  On 07/16/2025
  we mailed **. ******* the membership agreement, payment and billing history to
  serve as account validation, a copy of which is provided herewith.
  
  Upon
  receipt of the complaint, the account was marked to cease collections activity,
  and the account was updated to a disputed status.  We also reached out to our client, ****** ***
  – *****/********, to address the concerns raised and assist us in resolving the
  consumer’s complaint. However, a response was not received prior to the
  required response date.  Accordingly, we have
  closed the account and returned it to our client.  Any questions concerning the account should
  be directed to the creditor. As part of the account closure a request was
  submitted to ********** to delete the tradeline.  As of the date of this response, as per
  **********, this account is not being reported by ***.
  
  If you or **. ******* have any questions
  or concerns our Compliance office is open Monday through Friday 9am to 6pm EST
  and can be reached at 800-606-7066 Ext. 2138.

  Customer Answer

  Date: 08/01/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:07/01/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint because I am being continuously harassed by First Credit Services for a debt that resulted from identity theft. The original merchant is ****** *******, and I have already taken all the necessary steps to prove that this account was opened and used fraudulently.
  
  I made it very clear to both First Credit Services and ****** ******* that I am a victim of identity fraud and that I never opened this account, used these services, or authorized any charges. I never gave permission to be contacted by First Credit Services in any way—by phone, email, or mail.
  
  Despite this, First Credit Services continues to contact me, and the tone and frequency of their messages have been extremely aggressive and emotionally distressing. I have explained multiple times that the debt is not mine, and I have formally requested that they cease all communication, as is my right under the Fair Debt Collection Practices Act (FDCPA).
  
  To make matters worse, I contacted ****** ******* directly, and they confirmed that there is no outstanding balance on my account and that the debt was removed from their system. Yet First Credit Services is still contacting me, acting as if none of this has been resolved.
  
  I feel harassed, disrespected, and ignored. This is not only unprofessional—it is a violation of my legal rights. I’ve done everything I’m supposed to do: I filed an identity theft report, contacted the original merchant, and asked the collection agency to stop. But they continue to act like I don’t matter.
  
  This situation has caused stress, anxiety, and emotional harm, and it must be addressed immediately.

  

  Business Response

  Date: 07/07/2025

  We are in receipt
  of the referenced complaint and appreciate the opportunity to resolve the
  consumer’s concern. Below is a summary of the account activity. 
  
  The account was placed with our office for collection from ****** – ********
  (the “***”) on 06/27/2025.  On 07/03/2025,
  First Credit Services (“***”) sent the Initial Notice of Validation to ****** *****,
  altering her that the account was placed with our office for collections. 
  
  With regards to
  *** *****’s claims pertaining to communications tactics, repeated call and tone,
  we believe this claim to be invalid. Our established call procedures prevent
  any such volume of call activity however, we did conduct an investigation and
  have determined that no such call activity took place. On 06/30/2025 we
  contacted *** ***** where she disputed the debt.  The account was marked to cease collection activity,
  and the account was updated to a disputed status. We had no prior communication
  with *** ***** or any cease and desist requests prior to this call. It is our
  contention that *** conducted itself in full compliance with state and federal
  laws governing communications with consumers while servicing this account.
  Upon receipt of the complaint, we reached out to the *** to address the
  concerns raised and assist us in resolving the consumer’s complaint. However, a
  response was not received prior to the required response date.  Accordingly, we have closed the account and
  returned it to our client.  Any questions
  concerning the account should be directed to the ***.
  
  As of the date of this response, as per **********, this
  account is not being reported by ***.
  
  We are hopeful that this resolves *** *****’ concerns.  If you or she have any questions or concerns
  our Compliance office is available Monday through Friday 9am to 6pm EST at
  800-606-7066 Ext. 2138.
  

  Customer Answer

  Date: 07/08/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:05/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a member of ****** in ***** ***** for about 4 years when I lived in the area. I attempted to cancel multiple times after I moved and finally an employee told me via phone, he would handle canceling my account and removing any charges, as I had tried to cancel for months. About a month ago, I have been getting at least 3-4 calls a day from ***** ********* ********. They informed me I have a debt of about $90 that went to collections. The only way they provided me to pay is via phone or a email link. I do not feel comfortable paying this especially given fact, ****** told me my membership and charges were dropped. The sheer amount of calls is disruptive and unprofessional. I do not want to pay money via an email link or over the phone with all the phishing and scams. Is there anything I can do resolve this?

  

  Business Response

  Date: 05/22/2025

  We are in receipt
  of the referenced complaint and appreciate the opportunity to resolve the
  consumer’s concern. Below is a summary of the account activity. 
  
  The account was
  placed with our office for collection from ****** – ***** ***** (the “Gym”) on **********
  following ****** ****’s default of the membership agreement.  On **********, First Credit Services (“FCS”)
  sent the Initial Notice of Validation to him altering him that the account was placed
  with our office for collections.
  
  Between ********** and ********** there were several communications with Mr. **** regarding the
  account.    During the call on ********** he requested to
  cease calls. That request was honored where the account was placed in a cease-and-desist
  calls status. He also requested account information to be sent to him with
  options to make a payment.  The letter
  was sent to him, a copy of which is provided herewith.  At no point did he dispute the debt.  
  
  With regards to Mr.
  ****’s claims that our Company made repeated calls to him, we believe this
  claim to be invalid.  Our established
  call procedures prevent any such volume of call activity.  However, we did
  conduct an investigation and have determined that no such call activity took
  place.  It is our contention that FCS
  conducted itself in full compliance with state and federal laws governing
  communications with consumers while servicing this account.  
  It is our
  understanding that the Consumer has since reached out directly to ****** –
  ***** ***** and has resolved the account. 
  Accordingly, we now consider this matter closed. 
  
  We are hopeful
  that this resolves Ms. ****’s concerns. 
  If you or he have any questions or concerns our Compliance office is
  available Monday through Friday 9am to 6pm EST at ************ **** ****

• Initial Complaint

  Date:04/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve supposedly spoken with this company a few times now, but I cannot tell if the people calling are actually the company since they will not do as I asked. The first call from ************ was *******. I heard 3 different amounts of debt owed so I requested information be sent through postal mail to verify the legitimacy of the business and the amount. They kept telling me I could get a link to my email and to login to an account. I told them I would not click links because I couldn’t be sure that it was not a phishing scam when I cannot verify their business yet. They then told me they already mailed to my old address. This cannot be true because I am in contact with the residents at that address and they have given me all my mail since I moved. Still, after having to insist multiple times they send it to my correct address and asking if they refused to send me mail, they finally agreed to send information to my new address. The latest phone call was on ******* from ** ***** ******** where I spoke to a Clint **** and the supervisor Mr. Rajput. They claim to have sent the letter requested to the corrected address on *******. However, I still have not received a letter at either address as of *******. I confirmed again with the residents at my old address and they confirmed all mail for me has been given to me. After the 20 minute call where they kept trying to send me a link to click I requested it to be sent by mail again and said I did not have time to continue the call. The last call I received from ************ was a missed call that left no voicemail the day after our 20 minute conversation. I just need verification that the people calling me is the actual business and not someone using their likeness.

  

  Business Response

  Date: 05/01/2025

  We are in receipt of the referenced complaint and appreciate the opportunity to resolve the consumer’s concern. Upon receipt of the complaint, the account was marked to cease collection activity, and the account was updated to a disputed status.  Below is a sum**** of the account activity.  
  
  The account was placed with our office for collection from ****** – ****** ****** (the “Gym”) on ********** following **** ******’s default of the membership agreement.  On *********4, First Credit Services (“FCS”) sent the Initial Notice of Validation to her altering her that the account was placed with our office for collections a copy of which is provided herewith. This was sent by email to her email address we have on file which is the same email address on the complaint.
  
  On ********** our office contacted Ms. ****** to discuss the account. She requested a letter to be sent by mail to her current mailing address.  The Agent offered to have the letter sent to her email which she declined.  The letter was sent to Ms. ****** by mail on ********** to the updated mailing address she provided, and we have no record of a mail return from the post office, a copy of which is provided herewith. T
  

  We enclosed the following documents to serve as account validation: 1) membership agreement, 2) payment history, and 3) billing history. 
  
  If you or Ms. ****** have any questions or concerns our Compliance office is available Monday through Friday 9am to 6pm EST at ************ **** ****.
  

  
  

  

  Business Response

  Date: 05/01/2025

  We are in receipt of the referenced complaint and appreciate the opportunity to resolve the consumer’s concern. Upon receipt of the complaint, the account was marked to cease collection activity, and the account was updated to a disputed status.  Below is a sum**** of the account activity.  
  
  The account was placed with our office for collection from ****** – ****** ****** (the “Gym”) on ********** following **** ******’s default of the membership agreement.  On *********4, First Credit Services (“FCS”) sent the Initial Notice of Validation to her altering her that the account was placed with our office for collections a copy of which is provided herewith. This was sent by email to her email address we have on file which is the same email address on the complaint.
  
  On ********** our office contacted Ms. ****** to discuss the account. She requested a letter to be sent by mail to her current mailing address.  The Agent offered to have the letter sent to her email which she declined.  The letter was sent to Ms. ****** by mail on ********** to the updated mailing address she provided, and we have no record of a mail return from the post office, a copy of which is provided herewith. T
  

  We enclosed the following documents to serve as account validation: 1) membership agreement, 2) payment history, and 3) billing history. 
  
  If you or Ms. ****** have any questions or concerns our Compliance office is available Monday through Friday 9am to 6pm EST at ************ **** ****.
  

  
  

  Customer Answer

  Date: 05/05/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  

  I finally received the mail I requested as of ****** and verified that I never received the email mentioned in the response using the date provided. However, I received a call from First Credit Services asking for a different person that I do not know. I will pursue further action if my information is not taken off of other people’s accounts. 
  
  
  
  Sincerely,
  
  
  
  **** ******

  Customer Answer

  Date: 05/05/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  

  I finally received the mail I requested as of ****** and verified that I never received the email mentioned in the response using the date provided. However, I received a call from First Credit Services asking for a different person that I do not know. I will pursue further action if my information is not taken off of other people’s accounts. 
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:03/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have recently started to get contacted by some company called First Credit services and they claim that I have a debt of over 600$ to a ****** ******* in my area that I used to be a member of. I went on an extended trip to ****** last summer and before leaving cancelled my membership, I was a paying member there was never a problem with my account. The first time I tried to cancel they stopped me and said to come back when theres a manager, I did so and they had me sign my signature and everything. I searched up the reviews on this First Credit services company and saw that many people who had been members of ****** have had similar issues with the company. How do I get them to stop harassing me about this invalid debt that they would have no proof on? Is this going to affect my credit score as well? How can they do so if the debt is invalid?

  

  Business Response

  Date: 03/27/2025

  We are in receipt of the referenced complaint and appreciate the opportunity to resolve the consumer’s concern. Upon receipt of the complaint, the account was marked to cease collection activity, and the account was updated to a disputed status.  Below is a summary of the account activity.  
  The account was placed with our office for collection from ****** – ********, ** (the “Gym”) on 02/27/2025 following **** *******’s default of the membership agreement.  On 03/03/2025, First Credit Services (“***”) sent the Initial Notice of Validation to him altering him that the account was placed with our office for collections and continued through 03/24/2025, when the account was placed in a cease & desist status following receipt of the subject complaint. We also reached out to the Gym to address the concerns raised and to provide verification.  The Gym confirmed there was a cancel document from 06/20/2024 which states *** ******* was required to pay his monthly dues on 6/25/2025 as their cancellation policy states 10-day notice to the bill date.  *** ******* charged back the dues which therefore causing the account to never cancel.  We enclose the following documents to serve as account validation 1) membership agreement, 2) payment history, 3) billing history, 4) check-in log and 5) membership cancellation form associated with the account which details the cancellation terms. This account will remain in a cease-and-desist status.  However, *** ******* is welcome to contact our office if he would like to resolve the matter. With regard to credit reporting, as of the date of this response, as per **********, this account is not being reported by ***. 

  If you or *** ******* have any questions or concerns our Compliance office is available Monday through Friday 9am to 6pm EST at 800-606-7066 Ext. 2138.
  

  
  

• Initial Complaint

  Date:03/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep receiving calls and when answered, it beeps and hangs up. When I call back, it says First Credit Services. I looked the name up. I owe no debt. They are calling the wrong number. I ask that this company please stop dialing my number. Thank you.

  

  Business Response

  Date: 03/28/2025

  We are in receipt of the referenced complaint and appreciate the opportunity to resolve the consumer’s concern.  
  We reviewed our account file in an attempt to conduct an investigation into the allegations. Below is a summary of the account activity that we believe may address the concerns.
  Upon receipt of the complaint, we removed the telephone number ending in #**** from our database. Prior to receipt of this complaint, we have had no knowledge that the number did not belong to the intended recipient and had no prior communication with Ms. **** ******* or requests to cease and desist calls to this number. 
  We apologize for any inconvenience this may have caused her, and we are hopeful that this resolves Ms. *******’s concerns.  If you or she have any questions or concerns our Compliance office is available Monday through Friday 9am to 6pm EST at ************ **** ****.
  
  
  

  Customer Answer

  Date: 03/28/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *******

• Initial Complaint

  Date:02/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting spam calls and I have never conducted business with them.

  

  Business Response

  Date: 03/07/2025

  We are in receipt of the referenced complaint and appreciate the opportunity to resolve the consumer’s concern.  
  We reviewed our account file in an attempt to conduct an investigation into the allegations. Below is a summary of the account activity that we believe may address the concerns.
  Upon receipt of the complaint, we removed the telephone number ending in #**** from our database. Prior to receipt of this complaint, we have had no knowledge that the number did not belong to the intended recipient and had no prior communication with **. ******* or requests to cease and desist calls to this number. 
  We apologize for any inconvenience this may have caused him, and we are hopeful that this resolves **. *******’s concerns.  If you or he have any questions or concerns our Compliance office is available Monday through Friday 9am to 6pm EST at 800-606-7066 Ext. 2138.
  
  

  Customer Answer

  Date: 03/07/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:02/26/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been getting spam calls for the last month, nearly everyday, multiple times a day from different numbers but all with the same caller id, First Credit Inc. I don’t answer spam calls and the voicemails are just someone saying, “Hello? Hello? I will have to disconnect the call” no pertinent information. I looked up the caller ID and it’s a debt collector. I don’t have any debts to any business or institution, so I would like to have my phone number removed.

  

  Business Response

  Date: 03/04/2025

  We are in receipt of the referenced complaint and appreciate the opportunity to resolve the consumer’s concern.  
  We reviewed our account file in an attempt to conduct an investigation into the allegations. Below is a summary of the account activity that we believe may address the concerns.
  Upon receipt of the complaint, we removed the telephone number ending in #**** from our database. Prior to receipt of this complaint, we have had no knowledge that the number did not belong to the intended recipient and had no prior communication with Ms. ********* or requests to cease and desist calls to this number. 
  We apologize for any convenience this may have caused her, and we are hopeful that this resolves Ms. *********’s concerns.  If you or she have any questions or concerns our Compliance office is available Monday through Friday 9am to 6pm EST at ************ **** ****.
  
  

  Customer Answer

  Date: 03/05/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *********

• Initial Complaint

  Date:01/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving calls from this company, starting from January 21, 2025. I have received 3 calls so far, and I picked up once, to see if they were going to tell me anything, but there was no one else on the other end.
  
  I checked my credit report, and I did not find anything on there. If this company has debt on me, tell them to send me an email detailing everything I owe them. Otherwise, please do not contact me further, thank you.

  

  Business Response

  Date: 01/28/2025

  We are in receipt of the referenced complaint and appreciate the opportunity to resolve the consumer’s concern.  
  We reviewed our account file in an attempt to conduct an investigation into the allegations. Below is a summary of the account activity that we believe may address the concerns:
  Upon receipt of the complaint, we removed the telephone number ending in #**** from our database. Prior to receipt of this complaint, we have had no knowledge that the number did not belong to the intended recipient and had no prior communication with **. *** or requests to cease and desist calls to this number. We apologize for any convenience this may have caused her, and we are hopeful that this resolves **. ***’s concerns.  If you or she have any questions or concerns our Compliance office is available Monday through Friday 9am to 6pm EST at 800-606-7066 Ext. 2138.
  

  Customer Answer

  Date: 02/05/2025

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  ******* ***

• Initial Complaint

  Date:12/27/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps calling me daily when I answer the phone. It just says please hold or no one is available to take your call. I looked it up and it’s a debt collection agency, but I do not have any debts with any person or business. I check my credit report frequently and do not have any outstanding bills. I’m led to believe that this is a scam and I want it to stop!

  

  Business Response

  Date: 12/31/2024

  We are in receipt of the referenced complaint and appreciate the opportunity to resolve the consumer’s concern.  
  
  We reviewed our account file in an attempt to conduct an investigation into the allegations. Below is a summary of the account activity that we believe may address the concerns:
  
  Upon receipt of the complaint, we removed the telephone number ending in # **** from our database. Prior to receipt of this complaint, we have had no knowledge that the number did not belong to the intended recipient and had no prior communication with Ms. ****** or requests to cease and desist calls to this number. 
  
  We apologize for any convenience this may have caused her, and we are hopeful that this resolves Ms. ****** concerns.  If you or she have any questions or concerns our Compliance office is available Monday through Friday 9am to 6pm EST at ************ **** ****.
  
  

  Customer Answer

  Date: 12/31/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** ******