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Business Profile

Cleaning Services

My Amazing Maid

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cleaning Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/27/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company and I had been back & forth in contact from ************** to get a quote and to talk about the things I needed cleaned in my new apartment. The owner and I agreed on a price set at $235 for everything. I gave her my credit card information and we had deal.
    The cleaning crew came over ********** I received a call from Tamara (the owner) as soon as the crew got there saying it would be a total of $350 - $400 for the cleaning that I desired. I declined to pay anymore because that was not the amount we agreed on previously to have the cleaning done. She hiked up the price claiming the place was "covered" in dirt. I had explained to her before they even got there, the condition the apartment was in, she was the one who set the price at $235.
    My apartment was to be cleaned to the degree the owner & I agreed on. They did a fraction of what we had talked about.. I would say less than half. They swept and mopped the floors, dusted a little and maybe wiped down the bathroom and kitchen. There were still roach droppings in all the cabinets. The bathroom still smelled and looked like they had just wiped the counter with a ****** wipe. All fan blades, window seals still had caked dust on them. These are all things we agreed that they would do for the amount of $235, but they didn't.
    I told her I was dissatisfied with the half-done-job, and she told me I "okayed" everything by declining to pay more and that there was "nothing more to say". I had asked her to reimburse me half the amount I paid and she declined. I asked her to come back and make it right, she never responded. There is a quote on one of their emails saying "WE OFFER A 100% SATISFACTION GUARANTEE. IF YOU ARE NOT SATISFIED FOR ANY REASON, WE'LL COME BACK AND MAKE IT RIGHT. I have pictures, emails, and text messages of the entire conversations between the owner and I. She recorded all conversations on the phone between us. The company also took before and after pictures. They will show in my favor.

My Amazing Maid is NOT a BBB Accredited Business.

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