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Business Profile

Tree Services

Red's Tree Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/18/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8.18 we called this company to fix one tree in our yard that has two branches severed that is hanging over the property line of our neighbors, and to take a look if we had any others we had not seen. They came the same day and said that we should contact the power company to take care of the tree we had called about. They said all of our front yard trees needed to be trimmed, and it would cost $300 each. We agreed to trim two of the trees now, as we were really only looking to have the one done. They proceeded to do three of the trees, and two of them still have clearly dead branches on them. None of which were the ones we discussed. Then they left without moving them to the curb like we discussed so they can be picked up by the city. I feel as though they were upset we did not want to spend over $1000 on cleaning up trees when we called for the prevention of damage. We did pay in cash as they did not accept credit or provide any receipt or have anything to provide one when asking. We do not want a full refund as we did agree to get two trees serviced, but for the 1 and lack of clean up. We do not want them coming back as it was a terrible experience, but the $300 we did not agree to is a fair refund to us.

Red's Tree Service is NOT a BBB Accredited Business.

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