ComplaintsforJapanese Engines & Transmissions

• Initial Complaint

  07/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  So I took my vehicle there holiday week for a job I thought woukd only take a couple days. It turned into almost 2 weeks with the weekend included. I heard a little ticking noise after finally picking it up but thought it may of been from parts being installed. Well it got worst to the point my coworker said something not right and even said it wasnt doing that before you took it. I called to let them and was told bring it in. I took it in and the acted like he didnt remember me I m thinking dude I was jus there last week to myself as I am giving my info. Well after a few hours I was told i need a NEW engine 4k. I m going when she was just purring like a kitten. My ***** mentioned something shop do that specialize in an area. They will drain oil or anti freeze let vehicle run to a point so the engine will fail allegedly. He told me to check my fluids again when I tried I could not get to the coolant but when I tried to check the oil again the coolant hose was so knotted up and wrapped around the dip stick area it took a minute to unravel it. I feel like they SABOTOGED my vehicle ( allegedly )) on purpose. I reported them to the *** and Better Business Bureau. DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT GO THERE IF DO NOT WANT TO HAVE BUY ANOTHER ENGINE.other reviews question the work

  Business response

  08/02/2023

  Dear BBB,

  Customer brought the car on July 3, 2023 for the oil change and complaint air condition was not working. I told him we were about 2 weeks behind the schedule. A few days later, we diagnosed and found A/C compressor was not operable and also the freon leaked out from the one of a/c pipe. Parts were not available at the supplier so it took a couple of days to get all the parts. Then we replaced the A/C compressor, A/C pipe, A/C pressure transducer, cabin air filter, & A/C freon. ***** performed the oil change. Customer picked up the car on July 13, 2023.

  On July 25, customer brought the car and mentioned about the noise. We inspected the car and it was knocking noise from the engine. It is internal failure of the engine such as rod bearing and/or main bearing failure. I checked the oil and it was full. this car has ******* miles. ***** customer's car had check engine light of ***** - catalyst system low efficiency & P0847 - AT pressure sensor circuit low. When the catalytic converter clogged up, it could killed the engine. So I told the customer that the engine needs to be replaced as well as catalytic converter.
  

  We only repaired/replaced A/C system on this car. If customer complaint about the A/C system, I will be responsible but engine knocks because of the old age and the mileage. There is nothing I can do. I would rather solve this issue at the court if the customer files the law suit.

  Please see attached invoices.
  

   

  
  

  Customer response

  08/03/2023

   
  Complaint: 20382719
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************************

  Customer response

  08/07/2023

  I feel like something was done to engine because there were no issues going in. I have a couple of coworkers and Vendor from NAPA I deliver to that can attest to that. One of my coworkers even pointed out he noticed the noise was getting louder and we checked it out thinking it may be a pulley.  But after reading the reviews there were others who also had the same problem which is an obvious pattern that is happening. 

  Business response

  08/14/2023

  Dear BBB,

  I already stated the same statement a few days ago. My statement is the same as previous one.
  

  
  Customer brought the car on July 3, 2023 for the oil change and complaint air condition was not working. I told him we were about 2 weeks behind the schedule. A few days later, we diagnosed and found A/C compressor was not operable and also the freon leaked out from the one of a/c pipe. Parts were not available at the supplier so it took a couple of days to get all the parts. Then we replaced the A/C compressor, A/C pipe, A/C pressure transducer, cabin air filter, & A/C freon. ***** performed the oil change. Customer picked up the car on July 13, 2023.
  On July 25, customer brought the car and mentioned about the noise. We inspected the car and it was knocking noise from the engine. It is internal failure of the engine such as rod bearing and/or main bearing failure. I checked the oil and it was full. this car has ******* miles. ***** customer's car had check engine light of ***** - catalyst system low efficiency & P0847 - AT pressure sensor circuit low. When the catalytic converter clogged up, it could killed the engine. So I told the customer that the engine needs to be replaced as well as catalytic converter.
  
  We only repaired/replaced A/C system on this car. If customer complaint about the A/C system, I will be responsible but engine knocks because of the old age and the mileage. Customer stated about the coolant hose but we never had to touch the hose to replace A/C compressor. If coolant was the problem, engine is supposed to be overheated. Knocking is nothing to do with the coolant. When customer brought the car on July 25 we checked the oil level and it was good. Customer also, saw that.

  Customer demand for refund for engine gone bad but we never worked on the engine. We only worked on A/C compressor and oil change. There is nothing I can do. I would rather solve this issue at the court if the customer files the law suit.
  Please see attached invoices.
  
  
  
  
  

  Customer response

  08/15/2023

  I feel that what I stated is the truth and some type of compensation would be a compromise to the resolution. 

  If sworn affidavits are needed then that is possible. 

  Business response

  08/21/2023

  Dear BBB,
  Customer brought the car on July 3, 2023 for the oil change and complaint air condition was not working. I told him we were about 2 weeks behind the schedule. A few days later, we diagnosed and found A/C compressor was not operable and also the freon leaked out from the one of a/c pipe. Parts were not available at the supplier so it took a couple of days to get all the parts. Then we replaced the A/C compressor, A/C pipe, A/C pressure transducer, cabin air filter, & A/C freon. ***** performed the oil change. Customer picked up the car on July 13, 2023.
  On July 25, customer brought the car and mentioned about the noise. We inspected the car and it was knocking noise from the engine. It is internal failure of the engine such as rod bearing and/or main bearing failure. I checked the oil and it was full. this car has ******* miles. ***** customer's car had check engine light of ***** - catalyst system low efficiency & P0847 - AT pressure sensor circuit low. When the catalytic converter clogged up, it could killed the engine. So I told the customer that the engine needs to be replaced as well as catalytic converter.
  
  We only repaired/replaced A/C system on this car. If customer complaint about the A/C system, I will be responsible but engine knocks because of the old age and the mileage. ******************** keeps saying we intentionally sabotoge the vehicle. He needs to provide the evidence that we sabotoge the vehicle. What I feel is he is the one to sabotoge my business to get what he wants to get. There is nothing I can do. I would rather solve this issue at the court if the customer files the law suit.

  Customer response

  08/22/2023

   
  Complaint: 20382719
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************************

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