ComplaintsforHouston Automotive & Transmission Center
Auto Repair
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Complaint Details
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Initial Complaint
01/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid for a transmission to be put in my 1999 ***** in the summer of 2021. They put in the transmission but it was still slipping. I took it back in may of 2022 under warranty to be serviced for a new transmission. They have had my car ever since and when I reach out through text, the owners son, Logan says it will be done within a week. He has done this several times. My dad has also been going up there the last couple of months and no changes have been done to the car.Initial Complaint
06/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They have my truck now, have had for 6wks, paid $3700 up front cause he lied to me, have all text from day one, there's multiple lies and contradictions almost everytime we communicated, still has my truck now!!! Keeps telling me he's tired of me contacting him about my truck saying come get, have it towed, I'll return your $1200 for rearend rebuild but he made promises in those text that we agreed among and I want those agreement met!!!!Business response
06/26/2023
We don’t have the capability to finish the job. We repaired his original repair (transmission rebuild) within a week to find out he had a broken rear end also. We don’t normally repair rear ends but since it was at the shop I told him we could. At this point were not able to fix his rear end in his desired time frame so we are offering to refund his money . He will not accept a refund. He has threatened multiple people at our shop and we don’t want to continue doing business with him. A refund has been offered for the work we can not complete. We are not turning down fixing his vehicle by no means , we just can not fix it in his desired time frame and it seems easier to just refund him and let someone else deal with him.Initial Complaint
02/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I paid $2,950 to Houston transmission to rebuild my transmission and put in a new steering column on my 1993 ***** ******** truck on ***** *** 2022 and as of today ******** *** 2023 it is still not ready I have been promised time and time again it is almost ready and every time it isn’t.It’s been a constant struggle to even obtain any communication with this shop and any information on it and I have not been able to talk to anyone on phone or in person cause either nobody answers or they can’t tell me when someone will be there at the shop. I’m very frustrated with this company and how they conduct business. I was told it would be a simple job to get done. I’m to the point I either want my truck back in good running condition with a rebuilt transmission and new steering column or I want a full refund of my money so I can get somebody that knows how to fix it correctly and in a timely manner. I have attached my whole conversation that has happened between me and this shopBusiness response
02/25/2023
The transmission and steering column are both installed in the truck.Initial Complaint
11/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We paid $2500 up front to have the transmission in our van replaced. I paid for it on October XX XXXX. After a few months, we checked on the van and they hadn't started work on it, so we took the van back and asked for a refund. They began to make excuses for why they couldn't refund us, and still haven't given us a refund.Business response
12/13/2022
Business Response /* (1000, 5, 2022/11/30) */ Get with us with your receipt and proof of not repairing it and we will refund you.Initial Complaint
11/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I called Houston Automotive & Transmission on ********** about having my transmission rebuilt in my 2007 Super Duty Ford f-250 crew cab pickup truck. Spoke with Logan S****** and He told me they could have the Transmission rebuilt and ready to pick up on Thursday September 2, 2021 before the close of business if I could Drop off truck and pay the $ 3,000.00 Quote for the Transmission Rebuild and rear main seal on the motor replaced before he closed for the day on **********. I dropped off the truck and paid him that day. I never heard from Logan about the status of my truck and when I checked the business lot my truck had still not been touched by anyone to do the rebuild on Tuesday *********** After many phone calls that went unanswered or if answered I was lied to as to when the work would be started or done. Was told they ordered a new rebuilt transmission, and it was the wrong one for the truck when it came in. Next Logan told me the 2nd transmission they had ordered, and install was bad so they removed it and ordered a Rebuilt/Remanufactured Transmission from **** ***** *******. Why they did not rebuild the original transmission in my truck as they were contracted to do and paid up front Logan told me it was too time consuming to rebuild the transmission. Many times I was lied to as I was told I could pick up the completed truck on Friday ********* ********* ********* ********* ******** to no avail on this date I told Logan my truck would be picked up on 10/15/21 by tow truck if it was not repaired. The transmission they installed was in worse condition than the original. Cracked case, front seal leak, rear main seal to motor still leaking, loose bolts or not right ones, downshifts unexpectedly, and once transmission warms up it starts to slip gears. On ********** Logan agreed to put a new rebuilt transmission in the truck under the warranty that expires on **********. Was told he ordered the transmission ********** Still the same more Lies and no contact.Initial Complaint
10/26/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
We have paid 4K for a transmission repair over 75 days ago. The car is now locked away in the shop where we are not able to reach our vehicle to tow it away. This is not a place that is honest enough to honor the agreement to repair a vehicle after taking possession of the car and receiving the full payment. The owner refuses to answer calls, our number is now blocked, and he is not in the shop. He has been sick, busy or a number of excuses as to why the car hasn't been repaired. Each time we get a story that it will be ready in 3 days, then nothing happens. The police say it's a civil suit so they cannot do anything. Read the many reviews here and on google and you will see this is a pattern.Business response
11/09/2022
Business Response /* (1000, 7, 2022/11/02) */ ********************************************************************************************************* The above vehicle has been put back together completely, picked up by the customer and a full refund was given also per the requests from the customer. Consumer Response /* (2000, 9, 2022/11/03) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
08/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On Aug ** my son and I tookhis auto, a 2012 ********** to Houston Auto & Trans. in Warner Robins for repair. Speaking to Mr Logon S******, we were told the repair would take about 1 week, and would be ready that friday. After continously checking with him , he repeadly said the vehicle would be ready thecoming friday. On aug ** Mr S****** said he would need half the payment, 2,000 dollars or allof it before he would be able to continue with trans. removal and replacement. On that day, I paid Mr. S****** $4,000 with ck.# ****, which was cashed within 1/2 hour. Since that day , we have contacted Mr S****** and were promised the vehicle would be repaired and ready for pick up by friday each week since. To this day I see no progress on vehicle.Initial Complaint
07/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
October 2021 I drove my business van to Houston Automotive to have it diagnosed. The owner stated it needed a new transmission and that he could have it done in 2 weeks. I left the van there, he asked for payment in full up front. Two months goes by and the van is not ready. The new transmission got installed and now the van does not drive, he didn't know what was wrong with it so he got it towed to a different repair shop and said he would pay for whatever was wrong with it but I ended up having to pay that shop because Houston Auto said it wasn't their fault. That shop said the torque converter was bad and needs to be replaced so the van goes back to Houston Auto for a 5 hour job and it's been there ever since with the owner giving me every excuse in the book not to fix my van. My van has been in his possession for 9 months for transmission work and I just want my van fixed so I don't have to deal with his shop anymore. I do not and will not recommend anyone to use his shop. He has one person working and 30 vehicles parked around his location waiting to get their vehicles back. He doesn't return calls or respond to messages and he is never at his shop.Initial Complaint
06/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On May ***** 2022 I had my 2012 *** ***** ** towed to Houston Automotive and Transmission Center to have the vehicle diagnosed and repaired. Initially, I spoke with Mr. ***** ******* thru text and phone calls before having the car delivered to his shop. I was told then that if the transmission was an issue that it would only take 2-3 days and that he probably already had a rebuilt transmission on the shelf so it wouldn't be a problem to do the work. Upon arrival at his shop with the vehicle on May ***** 2022 Mr. ******* was not there and I found it odd that no one was working in the shop either. I spoke with the dispatcher for the tow service who shares space with Houston Automotive and she contacted Mr. ******* on my behalf. She told me that he was at lunch and was on a parts run and it would be several hours before he returned. Mr. ******* contacted me that afternoon to confirm that the transmission was the issue and that it would need to be rebuilt, and asked that I pay before he performed any work. I arrived the next morning (May *** as soon as they opened and paid Mr. ******* $3500 to rebuild the transmission and at that point, he told me he would have it done that week. I have contacted Mr. ******* several times since then thru text message and every time he tells me it will be a couple of days and that he would be done that week. At one point he told me he would have my vehicle by the end of the week but instead, he went on vacation and would not return my text messages. I have gone by Houston Automotive several times and my vehicle is parked in the same spot since the day that I had it dropped off. On June **** my wife and I sent Mr. ******* and Houston Automotive and Transmission a Demand letter via certified mail which he received and signed for on June ***** I have to text Mr. ******* several times before he will respond and when he does it is the same message of it will be 2-3 days.Initial Complaint
06/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Supposedly, recently had a clutch and some new sensors put into a ***** 2 door gray ****** ****** Truck is still not operating correctly.. once i got the truck home, it began to shake uncontrollably bad and eventually stop running after only 3-5 days from time of pick up..i immediately tried to contact the person i did the business and trans action with by calling, texting and stopping by the shop for face to face contact , but each time he was never in and i would leave messages for him to contact but he never did... Finally i received a text from him on june *** that he was going to look into the warranty situation and i explain to him that i needed my vehicle repaired correctly and to keep in touch with me.. as of june *** ive yet to hear another word from him
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Customer Complaints Summary
16 total complaints in the last 3 years.
3 complaints closed in the last 12 months.