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Business Profile

Computer Services

PCHELP.US.COM

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My PCHelp software was about to expire. I tried to renew software and they had a lifetime deal for $99. I took it and found out (deceptive advertising) that this was actually billed for $145.80 Not happy, but I could live with it. Contacted ****** to activate my lifetime purchase. They stated that I HAD TO GIVE THEM REMOTE ACCESS to my computer. I said no. They said no choice. I asked for a refund. They said I had to ask billing. I asked them to transfer me. They said no. I asked for the number. They said I had to look it up. I asked for a supervisor & again they said no. I put in for support and they said they'd get back to me. (didn't happen) HORRIBLE customer relations.

    Business Response

    Date: 10/13/2024

    My computer business does not offer software. This isnt my company. This is another company so you need to address it with them. Again my computer business name is ********** we do not sale software we only do PC REPAIRS IN OFFICE AND NOT REMOTE. Get this complaint off of my business page. My business is in ************ and only does work locally. 

    Customer Answer

    Date: 10/13/2024

    PC HELP SOFT - PC CLEANER  **************

  • Initial Complaint

    Date:07/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CHARGED MY ACCOUNT, I DONT WANT THIS ,THEY MAKE IMPOSSIBLE TO GET A REFUND

PCHELP.US.COM is NOT a BBB Accredited Business.

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