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Complaint Details
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Initial Complaint
12/08/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I came across an advertisement about a year ago to become a bookkeeper from ***********************. He guaranteed that if you did not make your money back from the cost of the course within a year that he would not only give you your money back but he would also donate $1,000 to your favorite charity. I was immediately drawn into the program solely because I knew that if it didn't work out that I would be able to get my money back for the course. I went through the entire course 2 times and passed all the tests. I realized after my 2nd time taking the course that being a bookkeeper wasn't for me. I waited until my year had passed only to find out that the guarantee that was offered was a conditional guarantee that I no longer qualify for because this course was not for me. I am extremely disappointed in how misleading Bookkeepers.com, LLC was in their advertising, making false promises to consumers. I think it is a pretty bold statement to make videos guaranteeing you will make your money back and if not offering a refund only to find out there are all these "conditions" that need to be met. It is misleading and as a consumer I am not happy with how I have been treated by Bookkeeping.com, LLC. I have since tried asking for a refund only to be sent the "conditional" guarantee agreement. Why were the conditions not stated in the advertisement? It feels like I have been scammed into buying a course thinking that if it didn't work out I would be able to get my money back. I spent over $3,000 on this course and devoted 6 months of my time and now I am out a lot of money. It should not be legal to advertise this way and I am furious that I fell for this scam. Bookkeeping.com, LLC is refusing to give me a refund and that makes me feel like this is even more of a scam by how I am being treated. You should not be able to make these types of guarantees without stating all the conditions associated with it. I don't want anyone else to fall for this false advertising like I did.Business response
03/01/2022
We have engaged in email correspondance with the student and communicated the following...
The details of the guarantee can be found on our website under Terms and Conditions https://bookkeepers.com/terms-conditions/
The guarantee specifically states:
When you purchase Bookkeeper Launch 4.0 and complete the ENTIRE Bookkeeper Launch System which includes the 90 Day Roadmap AND the Power Units, and complete all of the actions outlined in the Bookkeeper Launch Action Plan Workbook, we are confident that you can earn at least $4,000 with your new bookkeeping business.
(The Power Units are: Prospect Follow-Up System, Email **************************************** and Profit Maximizers.)
With this 3rd CONDITIONAL guarantee, if you dont earn $4,000 within your first year, we will buy your bookkeeping business for $5,000* and donate $1,000 to your favorite charity*.*To qualify for this guarantee, there are a few conditions you must meet, which are explained below.
CONDITION #1, this guarantee is only good after 12 months from the date of purchase, which means you have an entire year to make your business a success.
If after 12 months you havent earned at least $4,000, then you can activate this guarantee.CONDITION #2, we will ask you to document that you have completed the ***************************************************************************************** the Bookkeeper Launch Action Plan Workbook. This is to show that youve taken the actions and completed the required steps contained in the entire Bookkeeper Launch System. The Workbook is available for download within the Education Center.
CONDITION #3, once our team has verified and reviewed the actions youve taken, we will create a 90 Day Course Correction Plan exclusively for you. This is designed to help you overcome any challenges you encountered while trying to earn $4,000 with your bookkeeping business.
We will have a live call with you to discuss your actions so far and present you with the Course Correction Plan. If you implement the actions laid out in the plan within 90 days and you STILL havent earned $4,000, we will buy your business for $5,000 and donate $1,000 to the charity of your choice.
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Contact Information
5328 Lanier Islands Pkwy Ste 102
Buford, GA 30518-9081
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.