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Business Profile

Linens

Husky Liners, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/26/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Product purchased on 7/6 with rapid shipping7-11 no shipping info and customer service team had no details 7/14 requested cancellation and refund 7/26 no refund and customer service stated they are waiting on warehouse confirmation to proceed. The request was sent to the warehouse 2 weeks ago and no response 3 weeks after the order was placed we have no product and the refund process has not even started

    Business Response

    Date: 07/29/2025

    We sincerely apologize for the delay with your order and cancellation. We have cancelled your order and refunded you in full as of 7/29/2025. 

  • Initial Complaint

    Date:07/22/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 2 items for ****** total.Receive one of the items within a few days,with no issues.Second item(window visors) were out of stock,and I wasn't notified.Called customer service NUMEROUS times,to either get my visors OR get my money refunded.All I get is excuses and promises of Contact from customer service.I either want my visors immediately!OR I want a refund.

    Business Response

    Date: 07/24/2025

    Order# ******* has shipped via FedEx 882657617937, Thank you 

    Customer Answer

    Date: 07/24/2025

     
    Complaint: 23635621

    I am rejecting this response because:

    Sincerely,

    ***** ******

    Business Response

    Date: 07/29/2025

    Hello, 

    We apologize for the delay in your order and cancellation/refund. Your order has been cancelled and refunded in full. 

    Customer Answer

    Date: 07/30/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:07/21/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order on july 15, was paid by ****** same day. **************** will not answer. I want to cancel due to poor updates. I read reviews online and business appears to be very low on customer service and communication. Have emailed twice and no response. I regret ordering.

    Business Response

    Date: 07/23/2025

    We apologize for the delay in processing your order and refund. Please be advised that your order has been cancelled and the refund has been issued as of today, July 23, 2025.

    Customer Answer

    Date: 07/23/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    If only they would respond to people this would not be necessary. 
    Sincerely,

    ******* ******

  • Initial Complaint

    Date:07/16/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a bed liner from Husky over two weeks ago. Other than my order number, I have never heard back from them. When I try to contact them, I cannot get any information about my delivery. I have tried them on their chat without any success. My order number is: ******* If I do not get this resolved, I am filing a complaint with the ************************.

    Business Response

    Date: 07/22/2025

    Order # ******* for ***** ******* was received on 7/3 , unfortunately, we are out of stock at the moment of part# HUL-***** and expecting more within the next 7-10 business days. 

    Customer Service email for **********************: 
    ********************************************************************

    Customer Answer

    Date: 07/22/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They should learn to communicate better.

    Sincerely,

    ***** *******

  • Initial Complaint

    Date:06/27/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased Husky liners and a cargo mat from Husky liners online on 6/12/2025 and it was purchased under rapid ship. These items were supposed to be shipped the next day. I have contacted customer service several times, they connected me to the tracking department. They sent a message back to the warehouse. The warehouse has yet to respond to any messages. My order is still pending fulfillment. The first ***** I spoke to couldn't see any reason why they haven't shipped because there is no back order on these items. I have already been charged the ****** and still have no answers why my purchase has not shipped or even when it will ship. I think they falsely advertised the rapid shipping.

    Business Response

    Date: 06/27/2025

    Escalated Sales Order 6394609 to our warehouse coordinator, units have been pulled and staged to ship today (6/27/25). Tracking will be provided via email within the next ***** hours, Thank you! 

    Customer Answer

    Date: 06/27/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *******

  • Initial Complaint

    Date:05/28/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally placed an order on 5/11/2025 and was told per website it would ship and I should receive by that following Monday. Nothing shipped I reached out to customer service and was told they would give me an update. An additional 3 weeks has passed almost and no update and when I reach out to customer service I can only get automated response that they will get back to me.

    Business Response

    Date: 06/06/2025

    Order# ******* has been cancelled per request and refunded processed on 6/5/2025, Thank you! 

  • Initial Complaint

    Date:05/19/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ORDER #: ******* Order Date: 04/26/2025 HUL-***** - Husky Liners X-act Contour Front Floor Liners - 2 Piece $109.99 HUL-***** - Husky Liners X-act Contour Second Floor Liner - 1 Piece $89.99 Second floor liner was received. I was told the two front floor liners would be shipped by May 15. Ive sent several emails and Ive also communicated via social media. Ive received NO RESPONSE. Since they do not intend to respond or ship me what I have ordered, I would like a refund!

    Business Response

    Date: 05/23/2025

    After further review, the 2 piece Husky Liners has shipped Via FedEx 288852057469 and scheduled to deliver on 5/24/25 per FedEx. 

    Customer Answer

    Date: 05/23/2025

     
    Complaint: 23352037

    I am rejecting this response because:

    Until I receive what I ordered, I cannot and will not accept the response. Once I receive the product and it is exactly what I ordered, I will accept. 


    Sincerely,

    ******** **********

  • Initial Complaint

    Date:05/01/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on 4/15/2025. Credit card was charged on same date for product to fit ***** Equinox. Never received an order number or confirmation or order. Still have not received the product. I have made numerous calls, emails, and even used the chat option. They take messages, but no one calls back. Chat person/bot disconnects prematurely. Still have had no response from this company.

    Business Response

    Date: 05/13/2025

    Good afternoon,

    Pending dispute charge, order will be cancelled and is currently being reviewed by our finance team to further assist the customer. 

    Order *******  

    Case Ref# ***a970d30064479d91164cc

    Customer Answer

    Date: 05/15/2025

     
    Complaint: 23274246

    I am rejecting this response because:  I would like an immediate credit for this order.   You charged me a month ago, so basically, you have been making interest on my money.  A request for cancellation of this order was made on 4/30/2025.  Email was sent to ****************************** @16:51 hours.  It is unfortunate and unacceptable that the only way to communicate with this company is through the BBB.  I shouldn't have to wait for their finance department to review this.

    Sincerely,

    ***** ******-*******

    Business Response

    Date: 05/15/2025

    Good afternoon,

     

    Due to the dispute of charges we do have to wait until the investigation by the bank and processing company is complete.  This order has been canceled from our system and will notify you once the investigation is complete.

  • Initial Complaint

    Date:04/29/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a new car, made order through husky floor liners on 3/29 to get new mats for entire car. It was a 3 part order, i only received one. Contacted company multiple times through phone/email/live chat/social media and unable to resolve issue. They took my money and will not provide answers as to why my order has not been delivered. Have been told on multiple occasions that i would be contacted but have yet to hear anything

    Business Response

    Date: 05/13/2025

    Thanks for contacting Husky Liners!

    We are working with the ************************** team to facilitate replacement 2nd and 3rd liners to original Order # *******.  The team should be entering this order within the next 24 hours, and an update will be shared to you immediately.  Please let us know if you have any questions! 

    Customer Answer

    Date: 05/17/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ******

  • Initial Complaint

    Date:04/21/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order for floor liners on 4/16/2025. They took my money via ******. They will not give me an update about my order. They will not answer the phone or respond to emails.

    Business Response

    Date: 04/28/2025

    Mr, ******,

     

    I am truly sorry for the delay in response.  I do show your has been canceled and refunded for the full amount.

     

    Please let me know if there is anything else I can help with.

Husky Liners, Inc. is NOT a BBB Accredited Business.

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