Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          La-Z-Boy has 9 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • La-Z-Boy

              1810 Satellite Blvd Ste 300 att: Customer Service Buford, GA 30518-5063

            • La-Z-Boy

              1320 Pleasant Hill Rd Lawrenceville, GA 30044-3099

            • La-Z-Boy

              835 Barrett Pkwy Kennesaw, GA 30144-4926

            • La-Z-Boy

              4551 Olde Perimeter Way Atlanta, GA 30346-1247

            • La-Z-Boy

              250 Horizon Dr Ste 199 Suwanee, GA 30024-3171

            Business ProfileLa-Z-Boy

            Furniture Stores
            Multi Location Business

            Contact Information

            1810 Satellite Blvd Ste 300

            att: Customer Service

            Buford, GA 30518-5063

            Visit Website
            Email this Business
            (770) 831-5586

            Customer Reviews

            1.11/5

            Average of 114 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            131 complaints closed in last 3 years

            59 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 28

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            This company sells La-Z-Boy furniture.

            Business Details

            This is a multi-location business.

            Find a Location

            La-Z-Boy has 9 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • La-Z-Boy

                1810 Satellite Blvd Ste 300 att: Customer Service Buford, GA 30518-5063

              • La-Z-Boy

                1320 Pleasant Hill Rd Lawrenceville, GA 30044-3099

              • La-Z-Boy

                835 Barrett Pkwy Kennesaw, GA 30144-4926

              • La-Z-Boy

                4551 Olde Perimeter Way Atlanta, GA 30346-1247

              • La-Z-Boy

                250 Horizon Dr Ste 199 Suwanee, GA 30024-3171

              Location of This Business
              1810 Satellite Blvd Ste 300 att: Customer Service, Buford, GA 30518-5063
              Email this Business
              BBB File Opened:
              3/29/2007
              Years in Business:
              28
              Business Started:
              1/1/1996
              Type of Entity:
              Limited Liability Company (LLC)
              Business Management
              • Mr. Thomas DeGoey
              • Mr. Jerry Lutterman, Manager of Operations
              Contact Information

              Principal

              • Mr. Thomas DeGoey

              Customer Contact

              • Mr. Jerry Lutterman, Manager of Operations
              Additional Contact Information

              Fax Numbers

              • (770) 831-5576
                Primary Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              131 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/10/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              We contacted the company in regards to receiving the incorrect chair as originally it was supposed to be the wide chair that didnt rock but reclined we got a rocking and recliner that was not wide and does not recline very well. It has a problem with the reclining situation where it catches only part of the time, the feet extension will not stay up unless we try real hard and multiple times to make it catch. Weve called the company four time, they say their technician will call us and weve never received a call back yet. Thats three times for technician. My husband is handicap and needs his chair to lift his legs up , we want a full refund so that we can get a chair that actually works for us
              Read More
              Read 130 More Complaints

              Customer Reviews

              114 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Deborah G

              04/24/2024

              I purchased an electric Lazy Boy recliner with several remote adjustments. While the chair works well, excluded a little squeaking while in motion, the material is very poor quality. I have had the chair for 3 months and the material is pilling. I called the ************ line to ask about the condition of the material and was told its normal for the pilling to occur. Pulling only occurs on POOR quality material. I was told the material is not warranted and I should shave the pills off with an electric razor. Oh, did I mention the chair cost $1,600 on sale? Shame on you Lazy Boy. This chair will be my very last purchase from Lazy Boy ??

              La-Z-Boy Response

              04/25/2024

              Review ID ****** has been filed against the incorrect business. The business that this complaint has been filed against does not operate in the *******, ** area. All locations are independently owned and operated. The business associated with this complaint only operates in the Atlanta, ** vicinity. Please remove this posting, and re-file with the correct dealership in your area. For more information for the proper dealership information, please call ************. Thank You.
              Read 113 More Customer Reviews

              Local BBB

              BBB Atlanta & NE Georgia

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.