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Business Profile

Event Planner

Emina’s Event Planning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Planner.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/15/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid this company 3000 dollars on a 8000 bill to decorate my wedding venue. After scheduling with the owner ****** several times to meet in person she kept coming up with reasons she was unable to meet, I gave her plenty of notice to meet with me and my coordinator on separate times and she did not show. I even had to request a contract from her that she dated well after I sent her money and now she is not wanting to reimburse me my funds.

    Business Response

    Date: 10/16/2025

    Total lie ! Ive contacted her I did have a emergency and tried to reschedule her at the time we decided she didnt want to reschedule decided to cancel last minute I have all my message and contract with her if she does cancel there if no refund on behalf of my services ! I still offered her $1000 refund upon that its going to take 3-4 weeks for refund! 2000 states also in my contract non refundable! My services are not here to waiste and book and then cancel last minute. Ive paid for extra things she wanted and now she decided not to continue! There is nothing else I can offer her Ive been in contact with her , although many humans do have other emergency and would reschedule and let my client be aware of whats going on ! Although she just been wanting to stop services so I can not refund last minute! Been several months since she booked ! This is ridiculous Im sorry but I dont do services this way please do not provide my personal information to her I appreciate you !

    Customer Answer

    Date: 10/22/2025

     
    Complaint: 24020563

    I am rejecting this response because: I also have several text messages as well as does my coordinator and communication where she kept having emergencies. Secondly the only reason she has a contract is because after I was feeling uneasy from her not wanting to meet up I requested a contract which she sent to me months after money was exchanged. At the time the money was given to her there was no contract signed by her or I  and I also have proof of that as well. She has not contacted in about a month and she claims I was goint to get a form to sign to refund me my 1000 which has never happened and then she tried to say its a different company owned by someone in ********** which is also a lie. This lady is not honest and she does not handle business appropriately. My next step will be a lawsuit against her and her company. This has caused me a lot of stress and anxiety even dealing with her and having to find another decorator for my wedding day, which she clearly did not care about since she responded to me and said "its not like your wedding is this month"

    Sincerely,

    ******* *****

    Business Response

    Date: 11/07/2025

    Contract stated  she canceled last minute! There is no refund on behalf my end ! She did not want to proceed with continuing her wedding! 

Emina’s Event Planning is NOT a BBB Accredited Business.

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