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Business Profile

Collections Agencies

RGL Associates, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for RGL Associates, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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RGL Associates, Inc. has 2 locations, listed below.

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    • RGL Associates, Inc.

      PO Box 1054 Brunswick, GA 31521-1054

    • RGL Associates, Inc.

      3536 Darien Hwy Brunswick, GA 31525-2401

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/29/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      RGL Associates is a Collection Agency. They have contacted me regarding an unpaid medical bill related to a friend of ours who was under 18, and had to be signed in for Emergency Medical Care in July of 2023 at ****** ******* ******** ** ********* **. The person whom the care was for had insurance through Florida ********. For whatever reason, ****** will not bill out of state ******** agencies. As a consequence, they are forwarding the bill to me, since I signed to get the minor person admitted. I contacted Florida ********, and even mediated a call between them and ****** Hospital, but ****** won't bill them. ******** will not reimburse me if I pay the bill, nor will they allow me to submit the bill on behalf of the provider. The provider must directly submit the bill.

      So the issue here is NOT one of non-payment, but of NON-billing. (Florida ******** to date has NOT received a bill from ****** and WILL pay when it's submitted.

      RGL Associates, as a debt collector, doesn't understand nuance, and continues to contact me on behalf of ****** hospital rather than telling the hospital to simply submit the bill to Florida ********.

      Each time RGL calls me, I get a new agent who asks me "did you sign to admit the patient." And if the answer to that is Yes, then they assume I am accountable for the bill, irrespective of Insurance coverage for the patient, and ******'s billing practices. My point that they do not understand nuance.

      I am filing this request with the BBB in order to have RGL review this situation at a higher level and STOP calling me, and contact ****** to change their billing procedures.

      Customer Answer

      Date: 05/29/2024

      Please find the signed release form, attached.

      Business Response

      Date: 06/05/2024

      Thank you for your letter dated May 29, 2024 regarding the above styled complaint along with the signed disclosure authorization form from **** *******

       

      After I reviewed the account in question in our system, I reached out to ****** General Hospital and went over the account with them. ***** *******, the office manager reviewed their system, and she is assuming that the admission clerk with ****** General did not understand that the United Healthcare card was out of state ********. Had the clerk realized it was out of state ********, they would not have taken the card but explained to the guarantor that they did not accept out of state ********, and they would be responsible for the charges. But because the clerk did accept the card and they did attempt to file but it was rejected because ****** General Hospital does not accept out of state ********, ***** chose to write the account that we were attempting to collect off. The account now has a zero balance.

       

      SEE ATTACHED

      Customer Answer

      Date: 06/05/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


      Better Business Bureau:


      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 





      Regards,



      **** ******




       

    • Initial Complaint

      Date:04/05/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      RGL continues to call me about a past debt. I've thus far

      1. Spoken to the call taker and asked for a cease of calls.

      2. I advised I had filed chapter 13. I provided the attorney's number, filing number, and trustee

      3. Regardless calls continued. This is not legal

      4. Two weeks ago (around March 23rd) I filed a complaint with the state. I gave them the same information as above

      5. In addition I sent through the website an email stating to again cease calls. Mentioned chapter 13 and the state filing

      6. To date the calls continue. I've photographed the numerous calls.

      Again it's illegal to call and harass after being asked to stop. They are violating the ****. This violation allows my attorneys to sue them.

      Business Response

      Date: 04/24/2024

      see attached

      Customer Answer

      Date: 04/25/2024



      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]


       Complaint: ********


      I am rejecting this response because:

       

      Chapter 13 aside, I asked that all calls cease. Not specific to anything. Very simply stop calling and harassing 

      Mail as often as you like.

      Do I need an attorney to advise you on *****? Your response to a very clear cease calling is a joke 


      Regards,


      ****** ******






      Customer Answer

      Date: 05/02/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


      Better Business Bureau:


      They called today. The reason was as noted a “new” claim. However from 2023.





      This seems to be ridiculous that claims from 2023 are triggering “new contact@.

      The rep was very nice, I will just ignore all calls. The chapter was filed thanks to over $65,000 in hospital bills.

       

      Is what it is

       

      Close case thank you 

       

      Regards,



      ****** ******




       

    • Initial Complaint

      Date:05/22/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has DENIED payment from me several times, then send a threatening letter and denied payment again after speaking with them again.

    RGL Associates, Inc. is NOT a BBB Accredited Business.

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