Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from this company on June 1st 2025. It took over 2 weeks to get my order which total ****** dollars. When the order came one of the items were missing. I called them everyday asking what they were going to do about it. They kept giving me the run around so finally I ask for a refund which they don't do so then they said just go to the website and you have a store credit. Well, it won't let me order unless I pay again. I called them back again after about 15 calls. The representative then told me to order anyway and I will have to pay for shipping and handling which is ***** dollars. I told them you are crazy when you are the one that didn't put the product in my order so it's your fault so you should be responsible for the shipping and my product that I paid for already. She still said no!! So I'm tired of calling them and dealing with them about my money or the product. Very rude customer service and everybody should know how mink hair which now they have a new name. Natural Blessings are really like. Thank you!

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb ******* , Here it is April 1, 2025 no items came in , called four times talking to different people. send me tracking number, with in a couple of days was canceled out . No refund .

• Initial Complaint

  Date:03/03/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed another order on 2/27/25 for $90.92. order no ******. Advise salesperson had a discount card from CEO. She stated this would needvto be used online. I stated it had no specific that it was to be done. I reach out by email to the company. My email stated to contact **************** during business hours. On 2/28 call spoke to young lady who supposely customer service ********* stated that I should have to upper management and not place the order for discount. She then retracted her words and said therevwas nothing she could do and that I should use the discount on line. My discount card was send from my previous order taken by the CEO's Mother personally. I have send several emails all response stating to contact customer service. There salesperson are not professional in giving customer service. All discount card should be honor. If discounts are only by online it should state such on there cards. I feel that my discount should be honor. The company needs to actually have representatives give more quality service to their customers. A transparent and response to discount would be appreciate. Thanking you in advance

• Initial Complaint

  Date:03/03/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I read a few of the reviews here they are spot on. You would think the way she exhibits herself on her constant FB Lives she is a caring, forth right and a Godly person but not the way she operates her business with her rude a** workers. I ordered the package that was supposed to have 30 Patches + 24 tea bags. I counted both several times there were 29 patches & 25 tea bags. To try to shorten the story ************** returned my call and laughed because I counted everything then said I if I send the extra tea bag back she would send the patch. I told her if I had gotten what I ordered I wouldn't need to pay to ship it back she said she would have to pay to ship the patch. I told her I won't be doing it. If she was considerate and knew what **************** meant she would have apologized and send the patch. I paid for 30 patches not 29. GOD don't like ugly she should practice what she preaches.

• Initial Complaint

  Date:01/27/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased items the were advertised as 'free'. A watch I thought was Apple however it was no more than a watch labeled in a flimsy package that does not work. A VSR in yet a flimsy box that seems to not work. They advertised customer has to pay express shipping. They charged me 39.99 twice to ship in same package. They wrote my credit card information completely out on some scrap piece of paper. Every time I call the 'customer service' number - someone eventually answers who is rude and then it disconnects. They will not issue a refund because all sales final and after 24hr I'm told. These people are crooks to scam people out of their hard earn money. Neither product works and they should be ashamed. I am attaching this scrap piece of paper (covering my credit card information), flimsy packaging (which I was told was due to shipping). These products are lightweight and are extremely poor quality. They told me no refunds and I asked why. They said it's in the web site. Problem is I did not order anything from a website. When I said that - she just repeated the same thing again. I did not order from a website as these were not on a website. They may have added them since I called OR perhaps they are so use to ripping people off it doesn't matter to them.

  Customer Answer

  Date: 01/27/2025

  Attached are additional evidence of this company repeatedly sending customers to a number that no one will help or assist.

  Business Response

  Date: 02/17/2025

  Thank you for reaching out to Mink Hair. We do understand
  your frustrations, but unfortunately, we are not able to assist you. The
  products that you purchased were done through a live sale online that has
  nothing to do with our products. You would have to contact the office directly
  at 912-264-9242 for this matter to be handled.
  
  Kind Regards,
  Mink Hair

  Customer Answer

  Date: 02/18/2025

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because:  they sent BBB the same generic response sent to customers.  I sent this same to BBB.  When you call the number, you either get hung up on eventually with transfers OR they just repeat what's stated in automated message with no resolution.  How can a business mail products that are not what was expected.  As stated, I did not order a supposedly 'health watch' that DOES NOT even work.  Neither did I order a supposedly VR that doesn't work because other charges and programs are needed.  And they charged me TWICE for expediting $39.99 x2=$79.98 for same packages  absolutely not good business here and I expect them to refund me with returning both products that do not work at all.  I wasn't expecting to pay $80 for items that either not as advertised and/or doesn't work.  Ridiculous they sent even BBB the generic response that if you call - doesn't resolve anything.  Important to know - these product are NOT online and how do they reference online rules that do not apply??  Both of these products are the quality a 2 year old would play with.  Completely unacceptable.

  
  

  Regards,

  
  

  **** ******

  
  

  
  

  
  

  
  
  

  Business Response

  Date: 02/20/2025

  Hello Ms. ******,
  We do sincerely apologize; however, you purchased items from
  a Facebook Live event and those items are not available on our website. Any
  items that are sold at a live event are not associated with our products. To
  address this issue, you would have to call 912-264-9242 to speak with a
  supervisor that handles these issues directly, as we do not.

  
  Kind Regards,
  Mink Hair

  Customer Answer

  Date: 02/21/2025

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because:  It was stated that these products follow online notes and these products were not shown online but under the Mink umbrella.  Could you please contact who need to be contacted for refund of these 2 products.  I don't understand your response.

  
  

  Regards,

  
  

  **** ******

  
  

  
  

  
  

  
  
  

• Initial Complaint

  Date:12/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *Date of the transaction - (10/18/2024)
  *The amount of money you paid
  the business. $31.79
  *What the business committed
  to provide you. (Weight loss products )
  *What the nature of the dispute
  Is. (Never received products)
  *Whether or not the business
  has tried to resolve the problem (no they have not. I've called several times)
  *If the issue involves
  advertising, when and where the ad
  was seen or heard. (On ******** advised to call ************ to order express shipping)

• Initial Complaint

  Date:11/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Mink Hair for the $5 sneakers you advertised, which included free shipping. However, when I provided my card information, I was informed that I would be charged $15.00 for 3 pair ( blk, white, pink). Instead, I was charged $48.50. Upon calling back within an hour of ordering, the representative explained that the additional charge was for shipping and processing, which had not been mentioned previously. I asked to cancel the order, but the representative refused and responded rudely. This really could have been handled in a more professional manner.

  Business Response

  Date: 12/05/2024

  Hello, 

  Thank you for reaching out to Mink Hair. We were not offering free shipping during the time of your purchase. Can you please let us know where you would have received this information so we can further investigate your claim. 

  We will await your response. 

  Kind Regards, 

  Mink Hair 

• Initial Complaint

  Date:10/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bad product, product is so thick that you can not shake well before using the product, it's suppose to be made using Essential oils, there are no oils in the product at all. I have been using these expensive products for over a year and this is the first time the product is Bad, I had purchased smaller size bottles, I use them first not thinking that something would be wrong with the big bottles. I finished the small bottles first then I started using the big bottles and I noticed that something was wrong with the big bottle for one the products, it was thicker than normal, there was no oil in the bigger bottles the product would not rub in properly and was dry on the skin. So I called the company and tried to explain to them that something was wrong with the product but because I didn't start using the big bottles right away I finished the small bottles first they said I waited 6 months to call them which is not the truth, I recieved the big bottles August 31 2024 but I waited until I had used all of the small bottles first then I started on the big bottles they was not listening to what I was saying they just kept repeating that I should not have waited this long to start using the big bottles it only been 6 weeks not 6 months. I have been shopping with this company sense the day they first started more than 5 year ago or longer. I've been a top fan of this company for years and to be treated like this is crazy. At first I only want a replacement and I would have returned the big bottles so that they could see that something was really wrong. but they was not willing to work with me at all!!!! so now I want my 107.00 back and I will be done with them for ever!!!

  Business Response

  Date: 11/05/2024

  Hello **** ****, 

  Thank you for bringing this to our attention. In reviewing your account, I see that you spoke directly to **** ***** and during your conversation, she addressed the issues of your complaint and agreed to ship you another set of creams. Your tracking number that is in our system for USPS is **********************. We do appreciate you and we hope that we can better serve you in the future. 

  Kind Regards, 

  Mink Hair 

• Initial Complaint

  Date:10/15/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #******
  Confirmed October 1, 2024
  
  $100.00
  -$0.01
  $21.99
  $6.00
  USD $127.98
  
  Facial Glow w/Free Facial Brush and
  • ************.
  
  Did not receive Wig
  
  I called them, they claimed I didn’t request the Free Wig so there’s nothing they could do. I said well if I can’t get what I was promised and paid for, I’d like a refund. She said, we don’t give refunds and hung up.

  Business Response

  Date: 10/29/2024

  Hello **** ********, 

  
  Thank you for bringing your issue to our attention. We have
  reviewed your account, and your free wig was shipped out to you with the USPS
  tracking number *********************. Please view the link below to track
  your order.  Should you have any
  questions, please feel free to contact us directly.

  
  ***** *************************************************************************************************************

  
  Kind Regards,
  Mink Hair
  Ph: ************

  Customer Answer

  Date: 10/31/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I received the Wig Thursday.  Thank you for your assistance  

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  ****** ********

  
  

  
  

  
  

   

• Initial Complaint

  Date:09/30/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of order was 9/8/2024, Order# ******. I ordered by phone because of the sale on "SLIM PATCHES" my MAIN Focus. I'm about to see my husband in a month and it would take sometime to work, but I ordered a few other things on sale as well. The owners mom answered took my order and is very sweet, gave me to the representative and told her the order which what is on the invoice. She hastily got off the phone without giving me any order info or approx time of delivery. I called back she told me upto 5-12 business days. I understand the packing/shipping, but they are in ** & I'm in **. Time past I called back 9/16/2024 just for the tracking number and possible status, her nice mother said I should have received a text with the tracking. I advised her I hadn't and she said I should by Friday, she would have someone call me back. Finally the representative call back on Friday 9/20/24 confirmed my address, but kept stating PO Box, I advised her it's not a PO Box it's a ste-box number at the UPS store a physical address. She said that was the problem she had put the box number in the wrong spot. I was told I should have it by Monday. Thursday 9/26/24 it arrived and found the slim coffee was there (no problem) and the (2) small bottles of creams (travel size) okay no problem it was on sale anyway, but then went for My Main Focus "SLIM PATCHES" and they sent me pain/circulation patches. I called as soon as I opened the package, and the same voice of the rep, she told me to call this same number back tomorrow and speak with ** to get it corrected. I have been trying since morning and it rings once then goes to auto-operator the voicemail is not set up. I ******* and there shows no other phone numbers, and I msg the owner in her social media for the company, but haven't heard back. All I want is the replacement of the Slim Patches and please not 2-3 weeks later. If they cannot please give me a refund of product and shipping. ($19 is high as standard any item no matter size)

  Business Response

  Date: 09/30/2024

  Hello, 

  We do apologize about your missing items. We have created you a new order number (Order #****** was created to ship items). By now, you should have received an SMS providing you with your new order number. You should receive your package within a week, if not sooner. If you have any issues, please feel free to contact our office to speak with a supervisor. 

   

  Kind Regard, 
  Mink Hair
  ************

  Customer Answer

  Date: 10/01/2024

  I will like to update praise report. Even though I couldn’t gain communication via phone I finally found communication through social media and was able to get In touch with the owner on messenger very nice & prompt response. She asked me for the order info & I just received a text that she sent the missing items and it is on the way. Thank you so much!