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          HKB Hotel Group has 1 locations, listed below.

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            Business ProfileHKB Hotel Group

            Hotel Management

            Contact Information

            2970 Clairmont Rd NE Ste 945

            Brookhaven, GA 30329

            Visit Website
            (404) 500-9097

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            2970 Clairmont Rd NE Ste 945, Brookhaven, GA 30329
            BBB File Opened:
            3/8/2024
            Years in Business:
            5
            Business Started:
            9/19/2018
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Business Manager, Customer Contact
            Contact Information

            Principal

            • Business Manager, Customer Contact

            Customer Contact

            • Business Manager, Customer Contact
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            04/05/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            My wife and I booked a room at ************ Hotel ********** ********* (****************************************************************************) on 05/07/2023 to stay 2 nights in the hotel for the ******** Derby. We would be staying 5/3/24 and 5/4/24 and check out on 5/5/24. The price was $204.00/night with $53.04 for taxes which totaled $461.04. Today we received an email, which is one month before the ******** Derby, stating that our room has been canceled with no explanation provided. We then called the hotel for an explanation why they canceled our room and they stated, "there was a glitch in our system in December." Keep in mind that December is 7 months after we booked the hotel and also 4 months ago. So, they have had 4 months to let everyone know about the supposed "GLITCH" but have chosen only now to divulge the information. They would not go into further detail about the supposed "GLITCH" and stated it was corporates decision and that we must contact corporate. They then proceeded to say the only thing that they can do for us is rebook the hotel at the price it is now which is $700/night. We also tried calling Hotels.com, which is what we booked the hotel through, and they also stated that we have to contact to the hotel directly and can't do anything for us. THIS IS HIGHLY ILLEGAL TO CANCEL A HOTEL ROOM BECAUSE IT WAS CHEAPER AND NOW HIKE UP THE ***** WHEN THERE IS ONLY A MONTH LEFT BEFORE THE ******** DERBY. When contacting ******** Hotel's corporate office they stated they have nothing to do with this ******** as it is privately owned. We then called the hotel back to ask who owned it and they would not give us the information, seemed very secretive and only stated that "you can ****** it." When googling the owner of the hotel we found it was owned by HKB Hotels however they do not have a number to contact them. THIS IS NOT OK, THEY ARE CLEARLY ***** GOUGING. I have attached our booking information from when we originally booked the hotel and the cancelation letter they sent.

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Brian S

            03/20/2024

            If you are considering staying at Comfort ************ in **************, *******, or any of the more than 12 properties owned by HKB Hotel Group / HKB Investment Group under various brands throughout the Atlanta area and in several other states, you might want to reconsider.I recently stayed at the Comfort ************ in **************, *******, and unfortunately, my laptop was stolen from my room during my stay over Christmas 2023. While theft can occur anywhere, the response I received from both the hotel staff and corporate management was unacceptable.Throughout the process, communication has been slow and often delayed. After continuous attempts to correspond with the hotel and owners, it took 72 days to receive a meaningful response addressing the theft and resolution from the hotel owners. I am still waiting for follow up and resolution. This lack of promptness has made this stressful situation even worse. Furthermore, according to the police report, the hotel has not been cooperative with the police investigation, aligning with my experience of uncooperative behavior.I am continuing to pursue a resolution for this matter, which includes the recovery of my stolen property or compensation for its loss, and for those responsible to be held accountable.

            Local BBB

            BBB Atlanta & NE Georgia

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