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Business Profile

Boxing Gym

Rockbox Athens

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boxing Gym.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business Name:**************** D/B/A RockBox Fitness Owner: ***** ***** Nature of Complaint:Failure to provide services and refusal to issue refund after abrupt business closure.Complaint Details:On April 20, 2025, I received an email from RockBox Fitness (****************, owned by ***** and ***** *****) announcing the immediate and permanent closure of the business. I had paid in full for a membership, with a remaining unused value of approximately $961 at the time of closure.Since that announcement, I have made multiple attempts to contact the business and its owners to request a prorated refund. All phone calls have gone unanswered, and voicemails remain unreturned. I also sent a certified letter to the business address listed in the contract. The letter is expected to be returned to me, as there appears to be no mailbox at that location. This suggests there is no valid mailing address available for resolving contractual ********* date, I have received no communication from the owners or staff regarding refunds or next steps. This lack of response and inaccessibility constitutes a failure to honor the terms of the contract and a disregard for customer rights.Desired Resolution:I am requesting a full prorated refund of $961 for the unused portion of my prepaid membership. I also request formal written communication from the business addressing this issue and outlining refund procedures for affected members.

  • Initial Complaint

    Date:09/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I started my membership in November 28, 2023 paid $997 for 6 months up front. I went into emergency surgery January 19, 2024 and I contacted them same day to hold my membership. Went back in April 11th for approximately a week but was unable to continue ( felt extremely sick), found out I have to have another surgery contacted them July 2nd to let them know I was too sick to go back. They still charged my card July 28 for $179,July 29 for $199 and Aug 28 for $179. I have contacted them asking them to refund these charges and they are refusing to do so. Their response is they don't have indefinite freezes. The charges don't add up from the time I requested to have the account frozen (Jan 19 to April 11th) and I can't help getting sick and needing surgery. I just want to be refunded for the last 3 charges.

Rockbox Athens is NOT a BBB Accredited Business.

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