Reviews

Review Details

• Review fromKirsten L

  Date: 05/02/2024

  1 star
  My recent experience with Cabin Rentals of GA was nothing short of a nightmare, and I feel compelled to warn others considering their services. In my opinion, this company operates more like a scam than a legitimate business, and their reputation for such behavior seems to be well-founded, with several news articles corroborating similar experiences.
  One of the most deceptive practices of Cabin Rentals of GA is their manipulation of contracts. While they verbally assure you of certain terms and conditions, they conveniently omit or misrepresent crucial details in the written contract. This sets the stage for a trap, where guests unknowingly violate the undisclosed rules, only to be blindsided with exorbitant fees and threats of legal action.
  Throughout our stay, there was no indication that anything was amiss. However, upon check-out, we were hit with a barrage of unexpected charges, leaving us stunned and feeling cheated. It's worth noting that these fees were not communicated to us until the very end of our stay, suggesting a deliberate attempt to deceive customers until it's too late to dispute.
  The lack of transparency and integrity displayed by Cabin Rentals of GA is appalling. It's deeply concerning that they would exploit their guests' trust in such a manner, leaving them financially burdened and emotionally distressed.
  In conclusion, I urge prospective renters to steer clear of Cabin Rentals of GA. Don't be fooled by their picturesque cabins and charming promises; beneath the surface lies a dishonest operation that preys on unsuspecting customers. Save yourself the headache and avoid this company at all costs.

  Cabin Rentals Of Georgia, LLC

  Date: 05/07/2024

  Kirsten,
  We would like to address your review. First and foremost, we have never communicated with you before in any way, shape, or form. The reservation that you are referring to (after considerable research) was not in your name, occurred 6 months ago, and did not list you as a registered guest on the rental agreement. Perhaps you were one of the 25-30 trespassers on our property during Mr. ******** *********'s stay. Additionally, your reviews are violating the dismissal form that Mr. *********'s attorney wrote up in the recent settlement of this stay. Two days later after Mr. ********* agreed to this settlement, you slander and malign against our company.
  Mr. ********* reserved one of our homes for 9 guests and 2 dogs for a 10-night stay in October. We were told when he booked that this was a Bible study group; however, no additional visitors or pets were ever discussed. A week into Mr. *********'s stay, it was discovered that an additional 25-30 unauthorized people and 4 unauthorized dogs visited the property every day without our consent. These are extremely blatant, intentional, and clear policy violations of Mr. *********'s signed rental agreement. Had Mr. ********* ever mentioned this to us, we would never have given permission. Bluntly, who books a privately owned home for 9 guests (the maximum occupancy at any time is 12 guests), and then hosts an additional 25-30 unauthorized people trespassing every day?
  When we called Mr. ********* to discuss this during the stay, he expressly told us that there were only the number of guests on the rental agreement and the 2 dogs he booked for at the cabin.
  Upon Mr. *********'s departure, we contacted him to discuss the policy violations; however, he explicitly denied any wrongdoing or breach of contract. His signed rental agreement makes clear that violations of this naturally incur fees. In reality, we were the ones being cheated as we have a duty to our homeowners to protect their privately-owned homes and uphold the rental agreement. What good is a rental contract if the policies are not upheld?
  No "trap" has ever been set for our guests. We urge guests to read and review the rental agreement that they sign when booking one of our luxury properties in order that situations like this may be avoided. The 93 Yelp reviews you mention have been written from guests with a similar narrative to yours: a guest violates the signed rental agreement to cheat our company and then turns to the Internet to slander and defame our family and company, taking no responsibility for their wrongdoings.
  As a Christian family ourselves, we uphold honesty and integrity in all of our interactions with others. Our family business has provided thousands of guests memorable and enjoyable stays for the past 20 years because they were honest with us and true to the signed rental agreement.

• Review fromSommer L

  Date: 09/12/2023

  1 star
  This business needs to be shut down, or Gary M Knight and his family need to quit. They are scamming hard working people. We were in an evacuation zone for the hurricane that was projected to hit Tampa Bay, so we decided to go to Blueridge, GA. I have escaped to Blueridge for years with my family, and I have never had any issues until this trip. The high hopes cabin we booked had maintenance issues that could not be resolved which is a breach of contract. Instead of refunding our money, we were forced to go stay the night in a different cabin which was extremely uncomfortable. The cabin reeked of mold, it was unsafe for my dog because of the ledge, and the AC was not functioning. We did not sleep that night, so we got up and left at 7am the following morning. We found a cabin that was ready for guests and they were very welcoming. We asked for a refund for the rest of our stay and Gary refused. He owes us over two thousand dollars and I want my money back or I will be pursuing legal action against him and his breach of his OWN CONTRACT. Please help, BBB. There is a news segment on this guy, and he has been getting away with this for years.

  Cabin Rentals Of Georgia, LLC

  Date: 05/07/2024

  Sommer, we will address your false accusations and give the public the other side of the story. First of all, we have been in business successfully for 20 years with many, many repeat guests - some of whom have bought a cabin and put into our program because they appreciate the care we take of their cabin, our guests, as well as our rental policies protecting their investment. Second, shame on you for vilifying our family who work extremely hard in providing beautiful accommodations. We manage privately owned homes as well as several of our own. Because these are private homes, it is not uncommon for things to go wrong with them. In the case of High Hopes upon your checkin, it was discovered that the indoor coil had leaked Freon. When your boyfriend called (not one time did we speak to you) our office towards the end of the day, we immediately came out to see what was going on. Due to the Labor Day weekend, it was going to be difficult, if not impossible to get a technician out to fix it. Your boyfriend asked if we could move you to another cabin, and we offered to move you to either of the only two available cabins we had open. You chose the closest cabin (1 mile away). We sent directions and door code to which your boyfriend replied in a text that you easily found the cabin and it was “awesome”. This did not take half a day. You checked in - called us regarding the AC - we were immediately out there and immediately moved you to another cabin. A couple of hours later, your boyfriend texted again mentioning that the house was 76 degrees while the thermostat was set at 69 degrees. Because the cabin had not been prepped earlier in the day to set the temperature for arrival because it had not been booked, it takes a little while for things to cool down. We replied to the after-hours texts you sent - you confirmed that cool air was coming out of the vents. It was your choice to leave early the next morning. We came out there to check the AC, and the house was completely cooled. As to your German Shepherd, we do not allow large dogs in our cabins, but made an exception in your case. Not once did anyone say they did not like German Shepherds - that was a lie. We owned a German Shepherd for 12 years and love the breed. Because they are a protective breed, it was asked of you to put your dog on the back porch. In summation, we communicated with you at every phone call and text, came out to troubleshoot the AC issue in the first cabin, provided upgraded accommodations 1 mile away that you easily found (was not remote at all), and walked you through getting settled in the second cabin. This cabin is not “super remote” nor does it have any mildew, nor is it on a steep ledge. This cabin is one of our most popular cabins..in fact, a couple had just stayed there for an entire month, checking out a couple of days before your arrival. Everything was in working order. We upgraded you to a luxurious riverfront property that had zero issues. It was your choice to check out early. The Rental Agreement that you signed states there are no refunds for shortened stays. Finally, when we spoke to your boyfriend prior to arrival, he told us that you had been in Las Vegas for a week - not escaping a hurricane. Slander and vilification about our family’s character, as well as cyberbullying and harassment will not be tolerated as we offered everything we could to resolve the AC issue at High Hopes. Your screenshots of those various reviews do not give justice to a) our response explaining the individual situations, and b) the 20 years worth of 5-star reviews and loyal guests that return to our luxury cabins year after year. You, Sommer, were not even listed as a guest on the rental agreement, so shame on you for what you are doing. There are two sides to every story. Good day. ~The CRG Team