Business ProfileforBarry's Motor Works, LLC

I am very disappointed at the level of service received from ***** Motor Works. From the very beginning, its been a hectic situation working with this repair shop. My initial visit was because my car was making squeaky noises. I was first told by the owner (*****) that I needed ball joints for $526 days oral repair costs (quoted $526). After renting a car and leaving my car with ***** Motor Works, I called on the morning of the second day (car had not been touched)to check the status and that is when the manager *** advised that it was not the ball joints I needed, the control arms needed to be replaced (price jump from$526 to $969). Although I questioned this change, and it would be over $900, I obliged because I needed my car fixed properly . That Friday morning I was there when Barrys wife finally opened the shop at 9:15am (late). They at first could not find my key.at that point I had a sick feeling in my stomach. When they finally pulled my car around. It sounded worse than when I dropped it off. They said oh you need front brakes and rotors. That is the sound you are hearing. I got a mile down the street and pulled over because the sounds were so bad. I was afraid to drive it. I called the shop back twice and no one answered. I ended up taking my car elsewhere, and had to pay an additional $700 to have the ball joints replaced. The new mechanic located loose screws, which could have become a fatal accident. I followed up with ***** Motor Works and spoke with the manager (***) @ ***** Motor Works who advised that they replaced my ball joints as they are part of the control arms. There is no way. My car is now working in great condition with no squeaks after $1700 for a job that shouldve been done correctly the first time. I will never patronize this business again. They take advantage of consumers, and this is not how business should be done. I have attempted to give them the opportunity to make the situation right, but the manager *** was very ***** with me on the phone, and did not want to hear anything I had to say. I asked that *** have ***** or his wife please give me a call and that has not happened.