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Business Profile

Real Estate

Auben Realty, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Auben Realty, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Auben Realty, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/03/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired Auben Realty to manage my residential property in ********** **. Upon initial interacting, all seemed well. Shortly thereafter, they charged me illegitimate funds to inlcude: 1) cleaning of the property, after it was cleaned already 2) maintenance fees for tenant caused incident, which contractually states it is there financial responsibility, 3) have been charged tenant utilities as the owner, and have consistently battled this, 4) have been shorted my month's rental income from Auben as they seem to be skimming and stealing from rental income 5) cannot get in touch with anyone at the office for resolution, 6) due to this extremely poor customer service, I have lost my tenants from renewing with my for a future lease

      Amount paid to business = $225 / month plus illegitimate cleaning fee and maintenance fee, and monthly rent income shortage.

      Business Response

      Date: 02/04/2025

      Dear Mr. ********,
      Thank you for reaching out and sharing your concerns. We understand your frustration and appreciate the opportunity to address this matter.
      Upon reviewing your account, we want to assure you that we have taken the necessary steps to clarify any discrepancies. Below is a breakdown of your recent ledger activity:
      ******** Owner Payout (****): $1,997.16
      Total Rent for the Property: $2,450
      Utilities Deducted: $207.84
      Monthly Management Fee: 10% of the rent
      We acknowledge that several months of utilities were incorrectly removed from your account instead of being charged directly to the residents. To correct this, we have issued a credit of $1,150 to your account as a concession.
      Additionally, regarding the $225 cleaning charge, we have attached move-in photos for your review. These photos were taken after a vendor was hired to perform the move-in cleaning, and we hope they help clarify this matter.
      This notice also serves to confirm that Auben Realty will no longer be managing your property, effective ******** *** ****.
      We will be notifying the residents of this transition and would appreciate your guidance on what contact information you’d like us to provide them regarding future management.
      We apologize for any inconvenience and appreciate your patience as we work toward a resolution. If you have any further questions or require additional clarification, please don’t hesitate to reach out.

    • Initial Complaint

      Date:11/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Auben realty sent a maintenance crew out to the house that I rent to clear out trees. During the process the crew damaged several yard lights, tiki torches, and smashed a bonsai tree. All told the damage was approximately $100. When contacted the property manager ignored several emails and when finally replied refused to reimburse the damage. I then made a trip to the office to speak to someone in person, where I was also ignored.

      Business Response

      Date: 11/25/2024

      Dear Mr. *******,
      Thank you for reaching out to us regarding the concerns you've raised about property maintenance at your rental home. We sincerely apologize for the inconvenience and frustration this situation has caused you.
      We take matters like these very seriously, and I assure you that we are committed to addressing your concerns promptly and fairly. To better assist you, I would like to verify the details of the damage and your interactions with our team. Please allow us to investigate this matter further by:
      Reviewing the maintenance crew's records and actions taken during the tree-clearing process.
      Speaking with the property manager to understand the communication issues you've mentioned.
      To proceed efficiently, could you please provide any of the following:
      Photos or receipts documenting the damage to the yard lights, tiki torches, and bonsai tree.
      A copy or summary of the emails sent to our property manager.
      Once we have this information, our Market Director, Erica B******, will personally reach out to you within 3-5 business days to discuss the next steps and work toward a resolution.
      Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue.

      Business Response

      Date: 12/04/2024

      Dear Mr. *******,


      Thank you for taking the time to provide photos of the damaged items. I understand how important this matter is, and I want to assure you that your communication has been received and passed along to Erica B******, our Market Director, for review.


      I have attached the email Erica B****** sent to you directly, along with details of her attempt to contact you via phone on November 27, 2024. In the second paragraph of her email, Erica requested additional documentation, including before-and-after photos of the damaged property and the receipts of purchase for the items. This information is critical for us to move forward with our investigation.


      As you may know, many personal property claims have been submitted in the aftermath of Hurricane Helen. We are working diligently to investigate each claim thoroughly and fairly. Due to Fair Housing Laws, we must maintain consistency in our processes to ensure equitable treatment for all parties involved.


      Thank you for your understanding and patience as we work to address this matter.

    Auben Realty, LLC is BBB Accredited.

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