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      Country
          Country

          Find a Location

          Auben Realty, LLC has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Auben Realty, LLC

              909 Walker St Augusta, GA 30901-2328

              BBB Accredited Business
            • Auben Realty, LLC

              PO Box 1459 Augusta, GA 30903-1459

              BBB Accredited Business

            Business ProfileforAuben Realty, LLC

            Real Estate
            Multi Location Business
            BBB accredited business

            Current Alerts For This Business

            Advertising Review:
            It has come to BBB attention that the company continues to display the BBB accredited business logo on their website. BBB has made several attempts to reach the company in effort to have the logo removed as the company is not accredited by BBB.

            At-a-glance

            Customer Reviews

            1.17/5stars

            Average of 6 Customer Reviews

            Customer Complaints

            7 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 5/3/2018

            Years in Business: 19

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Products & Services

            This company offers property management services and real estate brokerage/sales. This company offers purchase, sale, and rental of homes.

            Business Details

            This is a multi-location business.

            Find a Location

            Auben Realty, LLC has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Auben Realty, LLC

                909 Walker St Augusta, GA 30901-2328

                BBB Accredited Business
              • Auben Realty, LLC

                PO Box 1459 Augusta, GA 30903-1459

                BBB Accredited Business
              BBB File Opened:
              12/22/2009
              Years in Business:
              19
              Business Started:
              9/1/2004
              Date of New Ownership:
              9/1/2009
              Business Incorporated:
              9/19/2009
              Accredited Since:
              5/3/2018
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Auben Homes
              Hours of Operation

              Primary

              M:
              9:00 AM - 5:00 PM
              T:
              9:00 AM - 5:00 PM
              W:
              9:00 AM - 5:00 PM
              Th:
              9:00 AM - 5:00 PM
              F:
              9:00 AM - 5:00 PM
              Business Management
              • Ms. Karen Stephens, Officer
              Contact Information

              Principal

              • Ms. Karen Stephens, Officer

              Customer Contact

              • Ms. Karen Stephens, Officer
              • Ms. Courtney Wilson, Property Manager
              Additional Contact Information

              Fax Numbers

              • (706) 945-1789
                Primary Fax

              Phone Numbers

              Industry Tip

              BBB Tip: How to choose a real estate agent

              Customer Complaints

              7 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/08/2021

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              I filled out an application for rental housing on Sunday 7/*/21 and that included a $50 application fee. Auben company began texting me on 7/*/21 asking for more information about my mortgage payment history. I replied and provided the required documents they asked for. They again asked me for more documentation on 7/*/21 at 7:58 am and asked me what my move in date would be. It was already filled out in the original application. I texted at 9:43 asking when would I know if I was approved or not. No reply. I received an email at 12:22PM stating I had been approve for the rental property and they would send a link to pay the deposit. At 1:53PM I receive another email explaining another renter had already rented the the property. They offered another property, but they do not have one that fits my timeframe. They kept my $50. They should have never sent the approval letter at 12:22pm. They were double booking the rental property. There should be a timeframe before they send other letters.
              Read More

              Customer Reviews

              6 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Shavon D

              02/06/2024

              Auben realty are scammers and they do not care about their tenants. Please do not lease with these people. They are very unprofessional and lacks accountability for their wrong doing and will not fix issues they created. It's because they are scammers. And they will make you pay for everything even when it's their fault.

              Auben Realty, LLC Response

              02/07/2024

              ******** ****** We are truly sorry to hear about your negative experience with Auben Realty. We take all feedback seriously and strive to provide the best possible service to our tenants. It deeply concerns us that you feel this way about our company, as customer satisfaction is our top priority.

              We assure you that we do not condone any behavior that could be perceived as scamming or lack of accountability. Our team is committed to addressing and resolving any issues promptly and fairly. It is disheartening to hear that you feel we have not lived up to these standards.

              We appreciate you bringing this matter to our attention, and we will be reaching out to you promptly to discuss your concerns further. Our Augusta Market Director, Erica B******, will personally oversee the resolution process to ensure that your grievances are addressed satisfactorily.

              Once again, we apologize for any inconvenience or distress this situation has caused you. Your feedback helps us to improve our services and ensure a better experience for all our tenants.

              Local BBB

              Better Business Bureau serving the Fall Line Corridor, Inc.

              BBB Reports On

              BBB reports on known marketplace practices.

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