Complaints

This profile includes complaints for Evans Imaging's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Evans Imaging

  PO Box 3845 Augusta, GA 30914-3845

• 

  Evans Imaging

  1125 Troupe St Augusta, GA 30904-4480

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/01/2023 I had an ultrasound of my ******* at this provider. I have ********, ****** ********** ********* and ********. I received a bill for this procedure at $75.88 stating that it was my deductible. I am not responsible for deductibles because ******** pays the remainder after ********/****** ********** pays. I have called ******** and they do not have a claim and told me to go through ****** ********** to submit claim. Apparently there is something wrong with the original claim. ****** ********** called Evans Imaging with me on the line for HIPPA privacy protocol. They never answer the phone so we have to leave messages and there is no direct line to reach a representative from ****** **********, so they cannot receive a direct call from Providers. We cannot reach them to resolve this claim. To keep them from turning me over to collections I paid $20.00 12/01/2023 toward this claim that is covered by my insurance. We (myself and a ****** ********** Representative called provider 3 times, with no answer). I had an identical situation in 2021 with the same provider. They turned me over to collections and reported it to the Credit Bureau and dropped my credit rating by 78 points. Eventually I complained enough to there answering service that they finally filed a claim with ********, they paid and reported it back to the Credit Bureau and it was resolved. This is ridiculous that they do not even answer the phone to resolve these issues and cause all sorts of problems for the patient to have to pay a claim. I am just a patient and am ignorant toward ICD codes, etc. So I cannot be the liason between my insurance companies and a medical provider. They must speak to a representative from ****** ********** to ensure proper coding for claim and they can't do that unless they answer the phone.

  Business Response

  Date: 12/20/2023

  This individual was seen on 09/01/2023 at Evans Imaging
  Center for a ******* ultrasound.  She has
  a ****** ********** ******** ********* policy, which replaces traditional ********
  and acts as her primary insurance carrier. 
  She also has a *** ******** policy as her secondary insurer.  The charges for the ultrasound were filed to
  her primary insurance on 09/**/23 and processed on 09/**/23 toward her annual
  deductible in the amount of $75.88.  The
  primary payor has processed the claim correctly, therefore there is no reason
  for our office to reach out to them regarding the claim.  The secondary claim to ******** was filed on
  10/**/23 and processed on 10/**/23 with no payment received from ********, and
  the $75.88 remaining balance listed as patient responsibility.  The *** ******** policy only covers the
  ******** **** * (outpatient service) premium. 
  It does not cover her primary insurance deductible or coinsurance.  She is responsible for this balance.  The statement cycle has been adjusted to
  allow this patient extra time to make payment on her account.

  Customer Answer

  Date: 12/26/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: ****** ********** claims that ******** is responsible for the $75.88 that *** did not pay.  They pay all my coinsurance and deductibles.  *** once again tried to contact this provider and left a message including ******** info.  We will await response from Evans Imaging.
  
  
  
  Sincerely,
  
  
  
  ***** *****

  Business Response

  Date: 01/02/2024

  We have called and spoken with Ashley at the *** Provider Services department.  She stated the claim processed
  correctly. The pt does have an annual $240.00 deductible, and the
  amount of $75.88 has been applied for this date of service.  She gave us a call reference number of ****. We also
  contacted ******** @************ and spoke with an agent named *****.  She stated that ******** has processed correctly based on the information from the primary carrier.  We have requested an appeal but that is not a guarantee that ******** will pay, as they are tracking the pt liability by the primary insurance.  Attached is the claim information from the ******** website showing the patient's responsibility of $75.88.