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Business Profile

Moving and Storage Companies

Appaloosa Moving & Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/31/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We used this company to move 9 months ago (April 2023), and we are still going back and forth with Appaloosa Moving Company regarding an insurance claim for over $1,500 worth of "missing" items that they are refusing to pay us for in full (including a brand new TV, its mount, and a smart watch). We have been given many excuses regarding the length of time it is taking to receive the check promised to us. They are only offering to give us $738, but are holding it above our heads that they do not even have to give us that much because they are only required to give us 60 cents per pound of missing/damaged items (we were told this was the only insurance available).
    First, we waited months for the claim to be processed, then once the claim was supposedly processed, they told us they were going to have to wait until the next month because the business had unexpected expenses. When the month went by and we still did not hear anything, we were told that the girl that handles the claims was no longer working there, and she filed the claim incorrectly, and they would need to resubmit the claim, and she said it would take approximately 4-8 weeks for it to process (this was on November 15, and it is now 10.5 weeks later). Every time I have called or reached out to them in the past 2 weeks, I have received a different excuse as to why the girl that handles the claims is not available.
    Today they informed me I should receive the money in March. When I asked why they would not be sending it until March, the girl that I spoke with said she does not know the specifics of my claim, but said she will get back with me about them.
    If possible, I would ideally like the full value of the items that they lost returned to me (~$1,500) plus a refund for the cost of the move itself due to the inconvenience and stress this entire situation has caused, but if not, I would at least like the amount they agreed to pay ($738) actually paid to me.

Appaloosa Moving & Storage is NOT a BBB Accredited Business.

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