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Business Profile

Granite

Georgia Granite

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/27/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Georgia Granite ********** to install a granite countertop over a small area. He quoted the final bill and I paid him a down payment of 150.00 two weeks ago. I later found that they withdrew the total amount owed from my account without my authorization. I was to pay them the remainder on completion of the job. They are Friday and complete and I want them to complete but I am concerned they will charge me even more at the end. I do not want them in my account. They were allowed to debit the down payment of 150.00 but not the total amount.

    I do not want any more money removed from my account as this is the total I owe. I do not want nor give permission for them to remove any more additional funds from my account.

    I just want them to complete as scheduled now at this time and provide me with paid in full receipt. I am concerned about how they accessed authority to remove funds from my account and what measures have they taken to secure the privacy of my account with no other funds to be removed.

    Business Response

    Date: 06/27/2023

    Certainly Mr. ******* authorized to charge $150. However, in order to complete the granite countertop installation, the full amount must be paid in full in advance, which Mr. ******* verbally authorized it over the phone. Then, he made up his mind, and called his bank to dispute the charge and get the funds back. After that GA Granite decided not to go forward with the job, we'll lose the money (material and labor), but we rather lose money than proceed with kind of situation. 

    Regards

    Raul A*******

    GA Granite

Georgia Granite is NOT a BBB Accredited Business.

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