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Business Profile

Dentist

CSRA Endodontics

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/19/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to Dr. O****’s office for **** ****** I had out of pocket expense, per insurance. Paid it. At visit Dr. O**** recommended I see Oral Surgeon. Was told once I get tooth removed, I can get refunded out of pocket expense back. Dr. O**** is great! Kind and has great customer service. However, his front staff is very rude and makes rude remarks. Once I got ** ***** *******, I called to let them know. The lady “West” was rude and saying they don’t have to give me my money back. It’s a courtesy. She hung up the phone in my face. She said that the dentist had ***** ** *** ****** and it would be after Jan **** I asked to speak to book keeper, she would not. I done everything they asked. Every time I call, it’s another step and the staff is rude. Except Dr O**** and *****

    Business Response

    Date: 01/03/2023

    We apologize for what feels like unnecessary and tedious steps in order to get your refund, however it is our policy to receive written confirmation from the treating dentist that the ***** ** ******* before dispersing reimbursement.  And yes, unfortunately, Dr. O**** was out of the office for *** ***** *** ** * ***** ** *** ****** which further delayed your refund.  The letter confirming the extraction has since arrived and this matter is now resolved.  

    Customer Answer

    Date: 01/03/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******** ******

CSRA Endodontics is NOT a BBB Accredited Business.

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