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Business Profile

Convenience Store

Super Express

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

This profile includes complaints for Super Express's headquarters and its corporate-owned locations. To view all corporate locations, see

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Super Express has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/10/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought two beers and $10 worth of gas. I got to the pump and it did not work. I went back inside the store and she (the Manager) said that pump number 4 does not work and to use pump number 2. While I was moving my car to pump number 2, she walked out to me to tell me that the charge will be credited to my account and that I need to come back inside again to pay for pump number 2. So I politely left and went down the street to another gas station and got gas.

      I got home and immediately checked my account. There was no credit and the amount Super Express charged me was still on my statement. Then I went back up there. Keep in mind that I visit this store everyday for the past 15 years or so. I also used to the their IT guy for the store and the liquor store.

      As soon as I started to tell her that my account is still being charged, she pulls out a brown paper bag with a $10 bill in it and hands it to me. I asked what's this for and she said the gas. I told her I already gotten gas from down the street and I just want my account credited back. I don't want the $10. She refused so I asked her for her brother who I see everyday bc he knows I wouldn't be lying. That is when she tells me that she is the manager, take this $10 and don't return to the store anymore. Umm, I'm from here. Moved here in **** and never had problems with any store. She is the same person that has over charged me for items not knowing that I buy the same thing everyday.

      Customer Answer

      Date: 04/23/2025

      The whole situation seems illegal and I just want her to know that all people are not ignorant.

      If I don't get a response about this within the next week, then I will approach legal actions as well as my Fraternity.

       

      Thanks!

      **

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