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Business Profile

Collections Agencies

Merchants Credit Bureau, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/25/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Account paid in full

    Customer Answer

    Date: 02/25/2025

    I would like to know if the payment update will be reported and removed from my credit report before 30 days. I paid another debt that was removed from my credit in one day. 

    Business Response

    Date: 02/25/2025

    Hello ********,

    Per the agreement when the payment was made, we will be submitting the record to be removed from your credit on our next scheduled submission date, which is currently ***** ** ****. Once that update has been submitted to the credit reporting agencies, the speed in which that removal is processed is entirely in their hands and out of our control. 

     

    Thank you,

    MCB 

    Customer Answer

    Date: 03/04/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******** ******

  • Initial Complaint

    Date:05/29/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has been harassing me for over a year about “debt” that has been paid.
    Unfortunately, over two years ago I was a tenant at a ****** property. They sent my “debt” to merchants credit bureau. I called the ****** property, paid my debt of $372, and they told me they’d have to refund my payment and that I’d actually need to pay it to merchants credit bureau. ****** properties never refunded me. I explained this to merchants credit bureau and even showed them the receipts and they refused to drop the debt. I managed to have the original debt collection of $372 removed from my credit reports. As of 2023 they are attempting to make another collection for a different total of $572 this is a brand new amount and I cannot find any validating contract where I am obliged to pay this and they haven’t told me where this total is coming from. Now I have a derogatory mark on my credit report that they have refused to remove, despite violating my rights as an active duty service member on *** orders who is protected from these kinds of actions under the SCRA law. My goal is to stop being harassed and to have this debt removed and forgiven because it is inaccurate and illegal and a gross negligence on their behalf. This is also affecting my wife as well who is protected under the same law and would like the same resolution as myself.

    Business Response

    Date: 05/30/2024

    Hi Mr. *********,

    Thank you for your inquiry regarding this matter. We contacted our client, ****** Property, and they have verified that you did come into their office and make a payment on this account, however once they realized the account had already been turned over to us for collection, they immediately voided the transaction. I have attached the voided receipt for your review. If you disagree with this information, please provide documentation from your bank or credit card company that indicated the payment was processed successfully.  If you require additional information concerning this account, please contact our office and speak with ****** ***** at ###-###-####. 

    Sincerely,

    Brian M******* 

     

  • Initial Complaint

    Date:07/20/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ***** ** ******** ********** **, I do not have a contract with Merchants Credit Burea, they did not provide me with the original contract as I requested.

    Business Response

    Date: 07/20/2023

    Hello Mr. ******,

    Our agency will be submitting a deletion request to the three national credit bureaus to have this item removed from your credit report. The process can take up to 30-days to complete. For security purposes I can send a copy of the executed agreement you signed with ***** ** ******** ********** via secure email. To do so, please message me directly to my email address below authorizing this delivery method. 

    Sincerely,

    Brian M******* 

    ******************* 

     

Merchants Credit Bureau, Inc. is BBB Accredited.

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