Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new Camper from Camping World on 4/26/2025. I was informed that if I had any issues with the camper, a service tech would be sent out to make repairs, or I could call the extended warranty insurance group. On 4/30/2025 the refrigerator stopped working. I called Camping World to dispatch a service tech. I explained that the extended warranty group had said since the camper was less than a week old, the dealer would be responsible. I purchased the camper in Augusta GA and it currently sits in Dublin GA at my job site. This is 97 miles away. Camping World told me that I am too far to have their service tech to travel and told me to contact the Bryon GA branch for service, which is 71 miles away. Bryon GA branch does not have service techs, but could dispatch a service group. They however, wanted someone to pay for this. The Augusta GA dealership stated they would not pay. I refused to pay for a service call on something that should have been a warranty repair. Camping World in both Pooler and Augusta told me that I would have to break my camper down and bring it into their dealership for repair. I would be required to stay until the troubleshooting was complete and if they did not have parts, which i was told they most likely would not, then I would have to return when the parts came in. If additional work was required, I would have to repeat this process again and again. I told them this was simply unacceptable. Breaking a camper down and traveling back and forth was an enormous task, let alone It conflicted with my work schedule. This issue was no fault of my own! Camping World told me my only recourse was to bring my camper to a dealership for repair. Not being able to bring my camper in for troubleshooting and repair, I had to make the repairs my self including buying the parts. Seeking restitution for money spent on something that should have been a warranty repair.

  Business Response

  Date: 05/19/2025

  We have a limit on how far we are able to send a mobile tech. while we want to take care of all of our customers the best we can, we do have some limitations on travel. This 100% should be covered under warranty by the manufacturer. The refrigerator was working and then stopped, obviously a mechanical failure. This is a brand-new unit, this should have been submitted to the manufacturer, not an extended warranty issue. I understand that it is frustrating to have to bring the camper in, but when unit is too far away, that is our only option. Customer is right in the fact that if we have to order a part, it can take some time to come in and would either have to leave the unit with us or bring the unit back in when part arrives. Only other option is for customer to find a mobile repair tech near him that is able to submit to the manufacturer. However, they will probably have to pay a mobile fee if they go that route. We would love nothing more to fix the issue, we just need the camper. 

  Customer Answer

  Date: 05/20/2025

  Complaint: ********
  
  
  
  I am rejecting this response because: Camping World failed to inform me of the limit on how far they could send their tech to make a repair when I purchased the camper. This is on them! They only told me if I had any issues the service tech would come out to make repairs. When I called Camping World about my refrigerator, they informed me to contact another Camping World Branch, not the manufacturer, to facilitate the repair and then refused to pay for this service. Furthermore, I should not have to call the Manufacturer for warranty claims, as this is the sole responsibility of the Dealership (Camping World) to provide this service for the Manufacture. In addition, it is a daunting task to break down a camper that is set for an issue that was not my fault, all to lessen the expense for the dealership. If I had brought my camper into Camping World, they would have made the repair and then back charged the manufacturer for monies spent. This should have been done regardless of if Camping World made the repair, or if they dispatched a service group.  Any way you slice it, Camping World failed to honor the basic requirements of a dealership for the manufacturer. I am asking for full restitution. Nothing less is unacceptable. 

  
  
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a NEW 2022 ********* ******* *** ***** on October 27, 2023. I have had issues since the purchase date. I had reached out to the ********* corporate office on October 7, 2024 because Camping World refused to acknowledge my warranty on the roof. I dropped of the camper on January 25, 2025 for repairs at Camping World of *******. A service advisor from the ********* Corporation had already reached out to the service department acknowledging that damages were done before the warranty expiration date. As of today, I am being told by Camping World that they have no update on my camper. It has been in their possession for 6 weeks. Brittney at Camping World is handling my service/warranty work. She is the most unprofessional, rude customer service rep. I have ever had to deal with! Dawn is the customer service rep. at ********* Corporation that is handling this issue. I need my camper fixed immediately or I want Camping World to buy it back for the payoff amount.

  Business Response

  Date: 03/18/2025

  It took us some to complete all write ups. After doing so we submitted to the manufacturer with all claims the customer brought to our attention. The manufacturer makes all decisions on warranty claims and has denied these detailed claims that we have submitted. 

  Customer Answer

  Date: 03/18/2025

  Complaint: ********
  
  
  
  I am rejecting this response because: as of March 19 the manufacturer accepts responsibility for repairs to the 3 slide outs. However, Camping World has still not given me a completion date on the repairs. The unit has been in their possession since January 25, 2025. I need a to be given a completion date of the repairs. I also want to point out, again, it took 6+ weeks for Camping World to send a list to the manufacturer.

  
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 03/27/2025

  It takes quite a bit to write up everything wrong with these units in general. Once we dig into an RV, there could be 10 other things we need to write up. At that time, if this requires any parts, we also have to do research on every part to get submitted to the manufacturer for approvals. It is nearly impossible to give an estimated time of completion on these types of repairs. Again, if it requires parts to be ordered, we have to wait on the manufacturer of the part in order to process the order to get any type of tracking. Once we have ALL of the necessary info, we can give the best time of completion possible. The last thing we want to do is over promise and under deliver on completion times. 

  Customer Answer

  Date: 04/01/2025

  Complaint: ********
  
  
  
  I am rejecting this response because: This Saturday, April 5 will mark 10 weeks that Camping World has had my camper in their possession. The customer service representative is by far one of the most unprofessional, rude, disrespectful, poor excuse of a "Customer Service" representative I have ever come in contact with. We were told two weeks ago that "our camper was in a bay, but there were 2 other campers being worked on and a new purchase was being handled". My unit that has been there since January 25 is the only one I am concerned with, and it should be their top priority!  Any business concerned with providing good customer service would be informing their customer at least weekly on the status/progress of their camper. If there were a Lemon Law on *** ***** campers, mine would most definitely have been bought back/replaced way before now! I am currently in contact with organizations and officials trying to get that changed. As a consumer, I have been lied to and taken full advantage of. The long list of issues with the camper I was sold "NEW" is proof Camping World intentionally & knowingly sold me a bad unit. We bought the camper because we CAMP...A LOT! We had reservations that had we lost our money due to not having the camper. Yet, Camping World wants to go on about how long it takes to write up the things wrong with the camper! I am currently in communication with the State Attorney General and others in efforts to get this handled because it is obvious Camping World is a business that is practicing unlawfully. The more individuals I come in contact with, the more I hear the same horror stories involving purchases from Camping World. The only satisfaction for me at this point, is for Camping World to pay off my loan and keep the "Lemon" of a *** ***** they knowingly sold me!
  
  
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The service department is the worst. We have had our camper for almost a year now and this facility has had it in their possession more than we have, only to not fix the issues that they have been working on since the first day we bought our camper. Do not purchase a camper from here or try to have any warranty work done here. They will only give you the runaround and waste your time. I would give 0 stars if I could.
  (Update: Not only has the warranty work not been completed by the service department but for some reason they unplugged our refrigerator (which had no work needed therefore there was not any reason to be touched) and plugged it back up backwards causing it to not work.)

  Business Response

  Date: 06/03/2024

  We were not able to complete the job line for the generator as we do not service generators at this location. We would have 0 issues addressing what needs to be done to refrigerator if the customer could get the unit back to us.

  Customer Answer

  Date: 06/05/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  The issue was not only with the generator nor the refrigerator.  The issue is the service I have not received.  Since owning this new camper at the end of June 2023, ******* ***** has had it in their possession for at least 19 weeks total and the warranty issues have still not been completed.  The warranty on the camper is about to expire and I cannot even get the original issues completed.  I have spoken with the corporate office and was assured that someone from the Augusta store management would be contacting me but it has been since this past Sunday and no management has contacted me to date.  My cell number is on file and they know how to contact me.
  
  
  
  Sincerely,
  
  
  
  ******* ******

  Business Response

  Date: 07/15/2024

  In order for us to fix the issues at hand, we will need the unit longer than just a few days to do everything that needs to be done. In order to address the cabinets  the fridge does have to be moved. We are prepared to get all of their issues addressed as soon as we can have the unit in the time needed. Our service advisor will be reaching out to customer today.

  Customer Answer

  Date: 07/23/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: These delays are no fault of ours. The delays have resulted in warranty expiring. We can give them until Aug. 7th at the latest as we are leaving on a ******* trip Aug.  the delays are unacceptable. We have been informed that the parts are in and I do not see why it should take any longer to repair.
  
  
  
  Sincerely,
  
  
  
  ******* ******

  Business Response

  Date: 07/25/2024

  Seeing as we do have all the parts and more than just a few days to address, we should be able to get all repairs complete in the timeframe the customer has given us. 

  Customer Answer

  Date: 07/25/2024

  I would like to accept the last response from ******* ***** as long as they do complete the work in the allotted time.  They currently have our camper and have agreed to have everything completed on or before August 7.  I will notify whether this is done or not.  Thank you.

  Customer Answer

  Date: 08/09/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******