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Business Profile

Weight Reduction Physician

Peachtree Bariatrics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Weight Reduction Physician.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2023

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Peachtree Bariatrics in the interest of getting a gastric sleeve. We met for a physical, they outlined the process and gave me a list of subsequent appointments. But they never sent me links to confirm or attend these other appointments. Repeated calls to get information about billing and appointments generally go straight to voicemail and on the rare occasion when I was able to talk to somebody, they would promise a call back that we NEVER received. We have since found a more reliable provider and cut ties with Peachtree, but are unable to get our medical records to prevent having to pay for examinations that were already done, nor can we get or access billing information to pay for co-pays that our insurance company says we owe or get receipts to submit to our HSA. We've called on 1/20, 1/26, 1/30, 2/6 and several other times before I started recording dates. 0 returned calls.

    Business Response

    Date: 03/07/2023

    Please see the attachment that was sent to the patient. If you have any questions, please call me at the number below.
     
     
    ***********************************
    Peachtree Surgical & Bariatrics
    4200 **********************************************************************. 30327
    ************

    Customer Answer

    Date: 03/11/2023

     
    Complaint: 19346189

    I am rejecting this response because: The claim is that I was sent this information prior to contacting BBB which I had not. The claim that attempts were made to contact me is false. My phone shows no messages nor my email. I did receive these files after contacting BBB but not before. These documents are sufficient for my needs. But the claims of having provided them prior to BBB involvement are dishonest.

    Sincerely,

    *****************************

Peachtree Bariatrics is NOT a BBB Accredited Business.

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