We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wedding Services

Anya Bridal Warehouse

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wedding Services.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/08/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: 06/02/23 Amount: $1,312.82 Invoice #******* The business committed to provide a wedding gown and head piece. The nature of dispute: The business abruptly closed and did not notify me. I purchased a wedding gown and head piece that was to be ordered and delivered to the store. I have not received the items although Ive paid for the head piece and half of the wedding gown. I am unable to contact anyone in the business with numbers listed. The business shows permanently closed online with news articles detailing its abrupt closure and bankruptcy.

  • Initial Complaint

    Date:08/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 07/22/2023 I put a deposit down in the amount of $1555.00 for a wedding dress. On 08/08/2023 I received a voicemail from my bridal consultation stating that she had received an email saying that they would not be getting paid that the business is closed, they no longer have a job, my dress would not be coming in and all monies are lost and if I could dispute the charges with my bank please do so immediately.

  • Initial Complaint

    Date:08/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am submitting this complaint on behalf of my daughter who is the bride. In addition, I made all the purchases with my credit card and therefore am looking to ensure we get my daughter's paid in full wedding gown back or a full refund. Details:Transaction dates: 8/5/23 paid alterations of $400, 6/22/22 paid final balance of dress $697.92 and paid initial down payment of dress on 3/9/22 $703.00 Amount of money I paid the business:$1800.92 What the business committed to provide to my daughter and I: A wedding dress that after it was fully paid off, which it had been since June 2022, we could get alterations scheduled 8 weeks before the wedding. Daughter came in on August 5, 2023 to get dressed prepped for alterations and paid for the charges with my credit card, I authorized it, I was on the telephone with representative and she processed.What is nature of dispute: Anya ********************** closed and shut down their store quickly without notice on 8/7/23. We have not been able to contact anyone from that company. Has business tried to resolve problem: We have tried contacting the company August ****, 2023 calling the store over 30 times and getting their voice mail. sending email on their website. contacting news anchor who broke the store, ***************** to see if he could offer more on how we could contact anyone, but still no luck.#******* found on receipt, doesn't say account number but it isn't any number I know of for anything else.Overall, Anya ********************** in Georgia has closed doors out of the blue and left many brides without options. My daughter gown is paid in full and we don't deserve to be left without a gown 4 weeks before a wedding when we know the gown is in the building there. Please help us out.

  • Initial Complaint

    Date:08/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased my wedding dress from Anya *********************** Initial Deposit transaction date, 02/26/2023 in the amount of $1,760.82.Two transactions were made to pay remaining balance on the date of 07/10/2023 in the amount of $1,685.85 and $660.00 This was full payment for my dress and alterations which also needed to be paid upfront. I have not received my dress. Ive called the store and left a voicemail , reached out to corporate via email, tried looking up any other numbers or information I could, went to the store and the lights were off with a note in the window saying they were permanently closed. No call backs, no answers to my email, No communication from Anya *********************** My wedding is on 9/9/2023, I have no dress and I want a refund.

  • Initial Complaint

    Date:08/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently ordered my wedding gown from Anya ********************** on 6/24/2023. I paid a down payment of over $800, and was told that my gown was ordered and had an expected arrival date of November 2023. Now it has come to light that the business has abruptly closed down and has not sent anything in regards of a refund or my gown, even though my wedding is in January of ****. I have attempted to contact the store via landline multiple times with negative contact. I want to report this now so that there is a record of this happening. I'd like a full refund for the money I paid so that I can purchase a gown elsewhere.

  • Initial Complaint

    Date:08/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Anya ********************** has abruptly closed ******** in Georgia. I paid for a veil almost $500 and never received it. The store still has this and Im requesting either a refund or the merchandise.We also had the groomsmen pay for their tuxes at Savvi formal. We need a refund for all charges made.

  • Initial Complaint

    Date:08/08/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a dress ******************************** on March 18th. The credit card charges were processed March 25th for almost $2,000. I am now reading an article stating that their business has shut down (included below) but I was not made aware by any of the staff that they were closing. My dress was scheduled to be shipped to their store location by mid August. I do not have my dress and my wedding is in two months.************************************************************************************************************************************************** ************************************************************************, **************.

Anya Bridal Warehouse is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.