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Business Profile

Voice Over Internet Protocol Sales and Services

Vonage Business Cloud

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Voice Over Internet Protocol Sales and Services.

Complaints

Customer Complaints Summary

  • 92 total complaints in the last 3 years.
  • 30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/23/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since Dec 19, 2021, when I open the Vonage account for my brand new business, the services have not been functional at all, I have been paid $63 and sometimes, even more, every month for close to a year now. I decided to modify some aspects of my business now, and we will open our restaurant within the next week, the two phone numbers I have from Vonage, are unreliable when people call, I can't hear, I don't get the notification for Voice Mail until few days have passed by, a complete disaster, as such I had enough, so this week of Nov 2022, I decided to cancel or transfer the phone # to Tmobile as for my personal # I use ********* and barely have any issues, I called Vonage finally after a week of trying a human answer the call and provided me with the Transfer PIN Tmobile required, after that I needed to Contact Vonage again for them to realized the numbers, I finally got someone on the phone, which said that they can't do anything I need to wait for 5 to 21 business days, waiting for almost a year is not enough?? OMG This is so frustrating, I wish that some businesses will not offer the services they promise and the customer is paying for them to get close down. I just want my numbers transferred to Tmobile

    Business Response

    Date: 03/28/2023

    To Whom It May ***************** am writing in response to the complaint received on behalf of *******************************. The complaint, logged on 11/23/2023, relates to ******************** looking to close out her account.

    Vonage has reviewed the details surrounding the complaint, and our records regarding ************************* account. ******************** has been in contact with out ****************** team and they were successful in closing out the account. The account was officially closed on 02/22/2023. Vonage considers this matter resolved.

    I am confident that this information will be helpful in resolving this matter.

    Sincerely,
    ***********************
    Executive Response Team

Vonage Business Cloud is NOT a BBB Accredited Business.

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