Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Co-enzyme Q10 from Research Verified as it states it is one of the best. When I received it, on the back of the bottle it states it contains MCT (**************************). I purchased for my high triglycerides and my physician said not to take this as it actually raises triglyceride levels. I have not opened the bottle. When I called ******, they said it is not a returnable item and to call the company. I Research Verified website, it states this product is 100% risk free and there is a 365 day money back guarantee. When I called, they said they actually do not give money back and I could not return it to them. I called ****** and told them and they told me to reach out to the actual 3rd party seller for Research Verified. I tried and they do not have a phone number that is answered and they are in **********. I have written them though ****** and ****** customer service has tried to help me but they said their hands are tied since it is not a returnable item because it is a vitamin. It was expensive so I want my money back but the customer service at ********************** is unprofessional, rude and not helpful in anyway. I would suggest no one buy from this company because they are running false advertisements and do not stand by their "risk free and money back guarantee ads). I would like this company to send me my money back. Thank you. ************* *****************************************

  Business Response

  Date: 05/14/2025

  We want to reassure you that we stand by our 365-day satisfaction guarantee and are always happy to honor it in line with our return policy. While our records show the return instructions were provided, it seems the process wasnt completed, possibly due to an error.

  As noted in our email, your refund has been issued. We sincerely apologize for any confusion or frustration and appreciate your understanding.

  The Research Verified Team

• Initial Complaint

  Date:03/19/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never received my PROSTA RELIEF, Ordered on Feb 17th 2025.

  Business Response

  Date: 03/20/2025

  We sincerely apologize for your experience. **** indicates that severe weather is affecting deliveries, causing your package to arrive later than anticipated. It is, however, still en route and currently in transit to the next facility. Please check your email for tracking details and weather updates. If you have any concerns, our customer service team is here to support you!
  
  

• Initial Complaint

  Date:01/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************************************************************************** January 26th, 2025 BBB ******************************************************************************************************************************* Dear Madam/Sir:I initially filed this complaint on December 27th, 2024. Since then, I have NOT received a refund or any response from BBB or the company.I have been seeking a refund of $142.00 with NO results since November 12th, 2024, from the following business:Research Verified, LLC **************************************************** My wife ***** sought relief from her nightly 3 to 8 painful leg and foot cramps per night that wake her up. She has to do all kinds of stretching and walking to relieve them. I researched on-line and found Research Verified LEG CRAMP RELIEF. Thinking that they might be the cure for her, I ordered six bottles. Order Information: Order number: RVLC5000796761M Date: Oct 28, 2024, 10:55:58 AM Shipping Cost: $9.95 Subtotal: $142.00 Total: $151.95 We received the pills on October 31st, 2024, and she started taking them. She took them for twelve days, but sadly, they did NOT work for her. She has since been diagnosed with spinal stenosis and disc issues, the real culprits. She has an appointment for surgery on February 11th, 2025, for the fusion of an additional four vertebrae. I would like to resolve this matter SOON, before her surgery, as I will shortly be her full-time caregiver - again. She required months of continual care after her first spinal fusion in 2021.I mailed all six bottles back on November 12th, 2024, to Research Verified s shipping and receiving center at P.O. *************************************** via **** Priority Mail Tracking Receipt # **** 5107 8727 4317 5855 22. I requested a full refund of $142.00 excluding the shipping charges, per their 100% Money Back Guarantee. The pills were received in ********, ** at 8:31 a.m. on November 14th, 2024 per that same **** Tracking Receipt Number. I have all the receipts. Very respectfully,******* Hose

  Business Response

  Date: 01/28/2025

  Please be advised that a full refund was issued on 10th January, 2025. Ref: RVLC5000796761M

  Warmest regards

  Research Verified Team

• Initial Complaint

  Date:07/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Suffering from foot and leg pain, caused by spinal stenosis, I responded to ads from Research Verified advertising some Nerve Support pills. For $48.00 I received a month's supply, which I took as directed. After 30 days I had experienced no pain relief. I had decided to try the product in view of the Research Verified refund offer in their ads:"If, within 365 days, you find that Nerve Support doesn't meet your expectations, return the bottles, empty or full, for your money back."I emailed Research Verified on 6/15/2004 using their "Contact Us" email service on their website, filling out all required information and requesting the promised refund and an address for return of the empty bottle as requested (I could find no company address on their website). I got no response, then followed up with emails on 6/23 an 6/30 - still no response! It seems clear that Research Verified has no intension of honoring their promised refund policy. I think that potential customers ought to know, and a resulting refund would be welcome!

  Business Response

  Date: 07/07/2024

  We are sorry to hear that you did not have a good experience with our services and product.
  
  We were made aware of an error that occurred on our website. Thankfully, our customers reached out to us after their messages had been left "unanswered." This was very concerning and we immediately investigated. We are deeply sorry for this error and we have since resolved this matter with our IT department.
  
  Your refund was processed on July 4, 2024, and you should see it reflected back on your credit card within 5 - 12 business days or within the next billing cycle. You should be receiving an email confirming that the refund was processed.  
  
  In addition, we are sorry to hear that our product did not meet your expectations.

  Research Verified **************** Team

  Customer Answer

  Date: 07/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:06/27/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Item #Description RVAPSRESEARCH VERIFIED - Appetite Supressant Order #RVAPS5000600733M I placed this order on Research Verified website on June 17th. I received the order on June 22nd. I tried the appetite suppressant pills that came in the bottle. One bottle was damaged and looked bent out of shape. I took the pills as directed which says 1 pill, 2 times daily. I noticed no improvement in my weight or cravings. I bought the product because it said on the website that they had a 365-day money back guarantee. I immediately contacted them on their website and never received a response or refund. I contacted them twice on the website with no reply. I am very disappointed by the lack of communication by the company and the false promises that they stand by the products they sale. I just want my money back for these false and misleading claims about this product. It gave me no weight loss and I still have cravings and it does not control my hunger. Completely bogus company with false products to consumers. I want my money back or the next step will be to file a dispute with my bank over this.

• Initial Complaint

  Date:03/21/2024

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We placed an order on 3/1924 for 3 bottles of Nerve Support for $98.00 and $6.95 shipping for total of $104.95. We were told when we ordered by ****** 3/19/24 @ 4:44 pm that ordered was placed, charged and will ship on 3/20/24 the next day. We have been calling, emailing, and getting nowhere. We are now being lied to, and told us that they don't know when it will ship?? I already was charged the $104.95. But still have no idea about our order? We are already disgusted with this company. Why do they have to lie to customers??

  Business Response

  Date: 03/24/2024

  We are so sorry that this was your experience with our company.

  Due to high demand, the product sold out however, we expect to shipments to resume shortly. 

  We have reviewed the communication and as we agreed, we will expedite shipping once we receive our new batch of our Nerve Support supplement.  The representative has also scheduled to give you a call again on Tuesday, March 26th for an update.

  Again, we are very sorry for this delay and we will get your product out as soon as possible.

   

  Customer Answer

  Date: 03/24/2024

   
  Complaint: 21467740
  
  I am rejecting this response because:  of what I have been put through so far. Until my order plus the free bottle and being shipped by Fed Ex per **** at NO charge to me is received by me, I cannot accept at this time. The day it was ordered 3/19/24 with ******, she told me order will ship out tomorrow 3/20/24. Well after numerous emails with no response and 4 phone calls I was told item is back ordered?? So this is why I have to reject at this time. Order needs to be in my hands before anything. They cannot lie and keep doing this to customers, they would not like it done to them so they have to understand how we feel. Stop lying, and make sure you know what you are telling the customer when their order is placed. 
  
  **********************************************

  Business Response

  Date: 04/01/2024

  Thanks for reaching out and letting us know about the issues you experienced with our services.
  

  I cant begin to convey my apologies for your experience. Thats not how we like to conduct our business as our customers are greatly valued.

  I was able to gather more information regarding your experience, and it does look like we dropped the ball and provided inaccurate information. We are deeply sorry that the product was on backorder and that you were not informed of this and thereby told that your order would ship the next day. We have spoken to the representative responsible and we are updating our processes in order to prevent this from occurring in the future. 

  Again, we apologize for the inconvenience this caused you.

  Customer Answer

  Date: 04/01/2024

   
  Complaint: 21467740
  
  I am rejecting this response because:  AGAIN I WAS LIED TO??  THE ***** THEY SAY SHIPPED WAS JUST RECEIVED, BUT THERE WERE ONLY 2 BOTTLES IN PKG??? WHERE IS THE REST OF MY *****??? ***** PLACED ON 3/19/24 WAS FOR 3 BOTTLES OF NERVE SUPPORT FOR $98.00 PLUS $6.95 SHIPPING FOR $104.95 ALREADY CHARGED ON 3/20/24??? PER ***** AND ************ THEY ALSO SAID THEY WERE ADDING AN EXTRA BOTTLE TO MY ***** SO TOTAL BOTTLES WOULD BE 4 INSTEAD OF THE 3.  i AM SO DISGUSTED WITH THESE PEOPLE!!!! I WANT MY OTHER 2 BOTTLES SENT FED EX NEXT DAY AND I AM NOT PAYING ANYTHING MORE BECAUSE THIS IS ALL THE COMPANIES FAULT. WHY SHOULD ANYONE BE SUBJECTED TO THIS STUPIDITY??? I WANT MY COMPLETE ***** NOW!!!!!!!!!!!!!!!!!!!!!!!!!
  
  **********************************************

• Initial Complaint

  Date:12/28/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order for Tinnitus product 12/4/23. As of 12/28/23 have not received delivery or information concerning status of order

  Business Response

  Date: 12/31/2023

  Hi *****, 

  We are so sorry for your experience. The matter has been investigated thoroughly and we completely understand your frustration. An email has been sent to the address we have on file and I hope the resolution is satisfactory to you. It pains our entire team to know that we failed in providing the kind of service that you deserve and a level of service that we can be proud of. Our customers matter and our service needs to reflect that in EVERY interaction. We hope that you will give us another chance. 

  Warm regards,

  Research Verified **************** Team

  Customer Answer

  Date: 12/31/2023

   
  Complaint: 21065622
  
  I am rejecting this response because:
  
  They failed to indicate what measures they were taking to either fill the purchase or immediately reimburse the funds to my credit card!
  
  

  Sincerely,
  
  ***********************

  Business Response

  Date: 01/01/2024

  The information you are requesting was sent via email. I will address your concerns here as well, we issued your refund for the remaining amount. You should see it reflected back to your credit card within 5 - 12 business days (depending on your bank). According to DHL, your order should be arriving shortly. No need to return the order. I hope this is satisfactory to you. 

  Customer Answer

  Date: 01/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placing an order the company accepting the order an notifying me of said order an than cancelling the order with no explanation accept that my bank cancelled the order Banks do not do this. It seems to me they are running a scam an trying to be careful not to get caught. this is a customer beware notice

  Business Response

  Date: 11/15/2023

  Hi *****,

  I am so sorry that you had a very unpleasant experience with our customer service department. I see that the information was not clearly stated to you and caused a lot of frustration. For that, I am sincerely sorry.  We strive to provide the best service possible and I am taking the necessary steps to make sure we do better. I will also be emailing you personally so we might resolve the matter to your satisfaction.

  I have reviewed the circumstances regarding your refund and I see that upon verifying your order there was an issue with your billing address and your credit card which prevented the order from being processed. Again, I apologize that the information was not conveyed to you in a clear and concise manner. 

  I hope that we can make this up to you. I will reach out to you shortly.

  Warm regards,

  Research Verified **************** Manager

• Initial Complaint

  Date:11/04/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Verified Blue is a scam they didnt provide me with the growth they promised, I had to remind them to do their job, they

  Business Response

  Date: 11/05/2023

  Hi Mica,

  It seems there has been some confusion.

  We are not Verified Blue. Our company is Research Verified. We provide consumers with high quality dietary supplements, feel free to visit our website here, *************************************.

  Upon looking further, just to be sure, we were also unable to locate you in our system. 

  If you feel this is a mistake, please contact customer service at ************.

  Have a wonderful day,

  Research Verified **************** Team

• Initial Complaint

  Date:09/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is no dispute that I purchased and returned the product in accordance with the guarantee. The dispute involves the amount that was refunded to me. The guarantee specifies a full refund less ****** ******* the company deducted 10% which is greater than the cost of the ****** I had several emails with a company rep pointing out the discrepancy. They simply refused to change the amount of refund. The money is not large but the issue is. They promised one thing but did not follow through on their promise. At this point, at the minimum, I would request a refund of the difference which is $4.25. I feel though, that since I have tried to resolve this and have had to resort to the BBB, that they should refund the entire 10% of the purchase price. I find it shameful that a company this large does not act responsibly.

  Business Response

  Date: 09/19/2023

  Hi,

  I am sorry for the confusion. Please allow for me to explain.

  I have reviewed the matter closely and I see that you were indeed refunded for the amount purchased $127.80. As per our refund policy, shipping and handling is non-refundable.

  The amount you paid for the product was $127.80, this price already reflects the DISCOUNTED amount. You purchased the 6 bottle promotion at the special price of $127.80 (plus shipping). As per our refund policy, shipping costs are non-refundable. You were refunded the FULL amount for the product you purchased, which was $127.80 (minus shipping). 

  I hope this clears things up and again, I apologize for the confusion. 

  Best regards,

  Research Verified **************** Team

  Customer Answer

  Date: 09/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************