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Business Profile

Upholsterer

Dunwoody Upholstery, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Dunwoody Upholstery, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dunwoody Upholstery, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/04/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *************** **************************, was hired to reupholster a sectional add a chaise and reupholster two storage ottomans. My furniture was picked up by *************** in September 2022, and as of June 4, 2023 I still do not have any furniture. The reupholster was paid for the fabric in full and 50% of the agreed contract price for upholstering and adding a chaise to the sectional and I have attempted to contact him numerous times with very few replies, and since April, I have not heard a word from him, *** sent emails, text messages, phone messages and was told that I was going to get my furniture back in April and then when I call him I am blocked from his number.

      Business Response

      Date: 06/12/2023

      No in Thank you so much for the information. I'm still have the project in the process to finish it up but due to the problems I was Facing as a business We had to stop operating. We are in the process of moving and make things better for customers. We're going to finish up the project for *******. We have everything in place. And we're going to get in touch with her  to let her know the delivery time. We have for furniture to be delivered to . Home The 1st week of July. We are getting in touch with her as soon as. Monday. Thank you so much for your help. Yes faithfully. Jonathan 

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