Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/13/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are billing me for a 12 violation.For another vehicle, they have admitted, they cannot see the last 2 numbers clearly And it is on a trailer. My vehicle is a box truck and does not operate anywhere near the toll. It is obviously a trailer in the picture. Its ridiculous to charge someone for something when you cant tell and are unsure.

• Initial Complaint

  Date:11/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received notice that my NC Quick Pass account was overdrawn and due for suspension. I had a positive $10 balance and have not used my transponder in months. I do not use it locally, only when I travel out of state. My account activity will reflect that. When I checked the transactions, they were for activity on 10/23/25 using the express lanes on I-77 near *********. I live in ******** and we did not travel outside of the area that day at all. I called NC Quick Pass and the *** told me my transponder was read in those lanes. I advised that is not possible because my transponder was in my car which was did not leave ******** that day. When I asked if maybe they misread a license plate close to mine, she insisted that it was the transponder that was read, not the license plate. I filed a dispute and they said they would pull the camera ********** the meantime, I looked through my account and noticed that a car that I rented in April was still listed under my transponder. I called back and advised them that maybe they picked up the license plate of that car, and if so, I can send the rental contract from Enterprise that shows the time I had the car. A different *** also ***eated it was the transponder, not the license ***********, I receive the case findings and it in fact was the rental car's plate, not the transponder, that was read. Their notice says the results are final and I must pay even though it wasn't my car nor my transponder. They put that I can file a petition, but the cost of the petition is more than the cost of the fees that don't belong to me. They didn't even give me the opportunity to provide the proof I have. No one called me or reached out with any questions. On top of that, their ***s didn't even give accurate information in the first place. I want the opportunity to prove that these charges were not mine without having to pay more money than the fees cost.

  Business Response

  Date: 11/20/2025

  NC Quick Pass has received the customer's dispute.  We are currently reviewing their complaint and will respond directly to the customer.

• Initial Complaint

  Date:11/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Each month NC Ezpass is trying to collect $6 on the invoice stating it is Processing Fee. However each month I call and talk to a service representative they say there is no Processing Fee and that I owe the $6 for toll. As you note on each invoice, there is a total of the tolls - ask a business I can only pay on the tolls, and each invoice is paid over the phone immediately upon receipt of the invoice (you will see each invoice dated, whom I talked with, :( and extremely aggitated conversation, and how much I did pay and the confirmation number provided - and with ***** I had to request several times for the confirmation number. I feel that NC Ezpass is thefting $6 out of each of their ezpass clients. I ask if I can receive an email instead, but again that $6 is not a processing fee - they keep stating it is a toll fee and it is not. Each month they bill thousands of customers and they pay the total invoice not questioning the extra $6 charge. So if they are in fact taking money that is not owed, it is THEFT. I cannot pay on an invoice that does not arrive, nor can I pay on an invoice that doesn't depict a toll charge.

  Business Response

  Date: 11/20/2025

  NC Quick Pass has received the customer's dispute.  We are currently reviewing their complaint and will respond directly to the customer.

  Customer Answer

  Date: 11/24/2025

   
  Complaint: 24098998
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:10/31/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding NC Quick Pass due to ongoing issues with billing, transparency, and customer service. The system appears to operate in a way that unfairly penalizes customers through unclear charges, delayed invoices, and difficulty reaching effective support. These practices make it feel less like a fair tolling service and more like a system designed to trap customers into paying excessive or unwarranted fees. I am requesting a clear review of my account and a resolution that ensures billing accuracy and accountability from NC Quick Pass.

  Business Response

  Date: 11/20/2025

  NC Quick Pass has received the customer's dispute.  We are currently reviewing their complaint and will respond directly to the customer.

• Initial Complaint

  Date:10/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Sep, 2024, I received a bill from NC Quick pass (NCQP), stating that my account was overdue. This seemed odd since my account was on autopay. I called NC Quick Pass to see what the problem was and realized that the credit card I had for autopay was expired. I updated my credit card information with **** . They told me everything was in good order.I just received another bill (10/6/25) from ****, stating that my account was overdue and suspended. Surprised, I called to see what the problem was. **** said the card that I gave them (a year ago) was declined. Not surprising considering the rampant fraud surrounding NCQP. This was the first time anyone had told me that the card was declined. It's been a year. This is the 1st bill I've seen since I called in Sep, 2024. **** said they emailed me about the card decline - I have not been able to find that email. I receive my **** bills in the mail so would never think to check my email. When I asked the representative ***************** they advised me to check my junk ******* is UNACCEPTABLE to expect me to check my junk email for a bill that I usually receive through the mail. Furthermore, with all of the fraud surrounding NCQP, I find it disturbing that the employees of **** are encouraging individuals to click on junk emails. This encourages the public to continue to be scammed. It should also be noted - there is NOTHING on the paper statement that indicates **** will reach out via email. I constantly get fraudulent texts, claiming to be ****. Why would I assume a junk email is any different? It should be further noted, I STILL CANNOT FIND THE ***** THEY'RE REFERRING TO. I have offered to pay the outstanding tolls that I owe but NOT the late charges. I called them as soon as I got a bill in the mail that said the account was late. Please help - I'm sure there are elderly people in this area that are taken advantage of through these deceptive bill collection methods. I just want to pay what I owe.

  Business Response

  Date: 10/22/2025

  NC Quick Pass has received and reviewed the correspondence regarding the customer's dispute.  ********** will contact the customer directly to address and resolve the matter.  We appreciate the opportunity to respond and will ensure the concern is handled in accordance with our policies and procedures.
  
  
  

  Customer Answer

  Date: 11/06/2025

   
  Complaint: 23979826
  
  I've already filed this complaint but the business never responded when BBB reached out... NC quick pass has sent me emails saying that they 'responded to my case and assigned a case number'. There is no message. They're acting like they're responding to me but sending blank messages. I called NC quick pass and they confirmed that there was no message sent, only blank message with the appearance of a response. At this point, i'm not even sure i'm dealing with NC quick pass... If they wont respond to me or the BBB, what recourse do I have? 
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:09/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received numerous bills regarding a fee that I owe when I did not drive in the quick pass lane. I have since tried to resolve this with them and they refuse to remove all late/ interest charges. I have not, nor abuse the quick pass lane and will not pay these fees!

  Business Response

  Date: 10/22/2025

  NC Quick Pass has received and reviewed the correspondence regarding the customer's dispute.  ********** will contact the customer directly to address and resolve the matter.  We appreciate the opportunity to respond and will ensure the concern is handled in accordance with our policies and procedures.
  

• Initial Complaint

  Date:09/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding the mishandling of my prepaid NC Quick Pass account.I had two transponders on my account. One was installed in my wifes 2018 Nissan Rogue, which became undriveable and was totaled in December 2024. I forgot the transponder remained in the vehicle. The other transponder was never ************ early 2025, my prepaid balance began being depleted without my knowledge, since NC Quick Pass only allows viewing 90 days of history online. I only discovered a problem when I received a mailed bill for $0.50, at which point my prepaid credits had been used up. The charges included multiple Florida tolls, even though the vehicle was no longer in my possession or drivable.I disputed the charges, explaining the situation. My dispute was denied, and I was told I was responsible for removing or disabling the transponder. When I called, I asked to speak with a supervisor and was told they could not assist. I also asked if NC Quick Pass had any photo or video evidence the vehicle had used the toll lanes. I was told there was no such evidence and I remained liable.I requested the transponders be deactivated. I may have received confirmation, but I am not certain. Since then, I received another invoice including a $25 late fee and two $6 fees for mailed noticeson top of my credits already being drained and an initial bill for $0.50.NC Quick Pass is unfairly holding me liable for charges on a totaled vehicle no longer in my possession. Their refusal to provide usage evidence, limited account transparency, and poor customer service have made this situation frustrating and unfair.I am requesting that NC Quick Pass:Remove all fees and charges related to this matter.Provide confirmation that both transponders are permanently deactivated.

  Business Response

  Date: 10/22/2025

  NC Quick Pass has received and reviewed the correspondence regarding the customer's dispute.  ********** will contact the customer directly to address and resolve the matter.  We appreciate the opportunity to respond and will ensure the concern is handled in accordance with our policies and procedures.
  

• Initial Complaint

  Date:09/14/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NC Quick Pass states since I incorrectly stated the wrong license plate on my transponder its still my responsibility to pay the tolls. Even though when I activated the transponder I told them I transferred my plates. So I paid for another individuals tolls related to license plate *******. The other individual is paying them as well. So they are double billing individuals instead of fixing the issues. Which then left me with a $49 balance on my plate which I thought was being taken care of. Instead of fixing the situation they stated it was my fault and I was responsible. This business is a scam. Two years ago they charged me over $300 in tolls I was unaware of because they were sending my toll bills to an old address in ** when my car is clearly registered in **.

  Business Response

  Date: 10/22/2025

  NC Quick Pass has received and reviewed the correspondence regarding the customer's dispute.  ********** will contact the customer directly to address and resolve the matter.  We appreciate the opportunity to respond and will ensure the concern is handled in accordance with our policies and procedures.
  
  
  

  Customer Answer

  Date: 10/23/2025

   
  Complaint: 23880566
  
  I am rejecting this response because: I do not trust that they will contact me and that when they do they will actually resolve it and it will be the same outcome. 
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:09/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were driving on I ******** in the local lane. We have a Ram 1500 and were pulling an enclosed utility trailer that is 5X8. We didnt want to go in the express lane thinking trailers were not allowed. Due to traffic and construction we were forced to get in the express lane, not being familiar with the area. We saw a sign saying one axle trailers allowed. So we stayed on the express lane a few exits. But got off soon. We received a toll bill for $46.50. Weve traveled through many tolls, this is ridiculously high. I called and was told we are an extended vehicle. There were no signs with pricing for an extended vehicle posted. I looked it up on their website, I found during peak hours its $3.75. I submitted a dispute. I never heard back from them. I made several calls to the ********** Authority and left messages, but no one got back to me. Now Im getting bills with fines. This amount is gouging the public. I want to know how they came to this charge.

  Business Response

  Date: 10/22/2025

  NC Quick Pass has received and reviewed the correspondence regarding the customer's dispute.  ********** will contact the customer directly to address and resolve the matter.  We appreciate the opportunity to respond and will ensure the concern is handled in accordance with our policies and procedures.

• Initial Complaint

  Date:09/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/13/25, we were traveling through ************** on our way to ********. We had four passengers in the car and used the *** lane with signage stating "*** 3+: Free". After that trip, we received a toll invoice stating that we did not have an NC Quick Pass, which they stated was required in order to use the *** lane at zero cost. This was not clear in any signage displayed and would be considered deceptive practice. We've called their customer service number several times and completed two online disputes without resolution. Very disappointed in the ********************************* and NC Quick Pass.

  Business Response

  Date: 10/22/2025

  NC Quick Pass has received and reviewed the correspondence regarding the customer's dispute.  ********** will contact the customer directly to address and resolve the matter.  We appreciate the opportunity to respond and will ensure the concern is handled in accordance with our policies and procedures.