Reviews

Review Details

• Review fromLuke T

  Date: 03/26/2025

  5 stars
  I started working with Mignon, and Untaxed Confidential, three years ago. Simply put, I have no intentions of taking my business elsewhere! In all three of the past years, my tax bill has been cut by thousands of dollars , and for the first time, this year, Mignon was able to get me a refund which I didnt think was possible! Mignon does an exceptional job keeping me updated about my taxes and financial situation, and she also helps me learn along the way! I cannot thank her enough! I HIGHLY recommend Untaxed Confidential to anyone who wants their taxes done right , and of course SAVE MONEY!! **** ***** Living Fit Family LLC

• Review fromSade B

  Date: 03/21/2025

  5 stars
  This is the absolute best *********** ever! Let me tell you guys, every year, i am never on time nor do I know what all i need to include in my tax documents! Untaxed Confidential are always on point with me to ensure I meet all deadlines, that my taxes are accurate and they teach me how to maximize my tax returns for the next year! Absolutely amazing!

• Review fromBrooke C

  Date: 03/06/2025

  5 stars
  Ive been a customer for a few years and my experience is always seamless and professional. The online portal allows for easy paperwork upload and the staff is always available to assist and provides timely updates with the filing process. I couldnt be happier with my service and will continue to use this business for filing my taxes.

• Review fromJhada W

  Date: 07/26/2024

  1 star
  I initially thought she would be a great CPA, but my experience was disappointing. We had to clean up my 2021 taxes, costing thousands, which was fine but then she charged me over $300 for a payroll account I already had, without crediting me back. After I informed her I didn't need payroll help and our 1st Zoom I told her I had these accounts and added her to them. She misspelled my business name on my taxes, causing issues, and blamed her team for not taking her monthly fee, leading to a lump sum payment. She was late filing my taxes despite having my documents since January.By ****, I had no profit and loss or monthly financial statements for 2024 and some of 2023, despite paying for bookkeeping. I received multiple *** and state notices for unfiled documents, and she failed to fix these issues. Resulting in late fees from the state, I terminated her services but still faced delays in receiving my documents. She made promises that never happened. Work that never got done. For Q1 2024 she claim QuickBooks was down and we couldn't meet about my numbers. She promised to record a video explaining the numbers and never did. She stay out of the office or on vacation. I had to hire a new CPA to correct her mistakes, after she didn't submit a my bank statements or video in mid June like she promised. Its now July 26, she submitted offboarding documents but the numbers are still wrong and its over a month later. She charged my account another $500 on July 26 despite not doing her job correctly. I would never recommend her due to poor communication, lack of accountability, and subpar service. How can I trust a CPA who consistently tells me to fix her errors with the *** or state? Unacceptable.

  Untaxed Confidential

  Date: 07/27/2024

  Im sorry that you had this experience. However there were several key facts that you left out in your review, including the fact that you had 4 failed auto payments on auto draft for your bookkeeping that were drawn from an account that was either in a deficit or closed. We fixed this issue by you signing a new auto draft agreement for the remaining 2 months of your bookkeeping. We gave you the choice to pay this without charging you an nsf or a late fee and after 1 month of the invoice being sent, you refused to pay. So by means of the auto draft that you signed, the fees were paid. You also failed to draw any kind of payroll for yourself aside from a $2000 payroll which was done at the end of the year in order to stay compliant with the **** That $300 set up fee for payroll is the payroll that you agreed to let us run for you in order to stay compliant. With that we set up your amount paid based on owners equity leftover after expenses . Again you agreed to us running payroll which is why the payroll set up fee was charged. You were informed that in order o to keep your S-Corp election, you must run consistent payroll and since December you have not because you do not have enough cash flow to do so. The video walkthrough was offered in lieu of us meeting over the zoom however since we did have our final meeting over the zoom a video walkthrough was not needed bc we went through your numbers line by line. You even agreed that the expenses were correct even when you questioned expeneses not included because they were considered loans payable. Once this was explained you agreed. When you came to us you already had a tax problem from a previous preparer who claimed fuel credits that you know you didnt qualify for yet you signed the return anyway and got hit with the penalty for claiming false credits. At that point I could have reported you and that preparer to the *** but I did not and decided to help you. Your entire year you have had a cash flow and business management problem, constantly changing your business name wanting to add sub companies under the company you have. It was very disorganized from the beginning and you admitted that. We have admitted that our team dropped the ball by not automatically sending emails for you to upload statements for bookkeeping which is why your 2024 bookkeeping was behind but that was triggered by your FIVE failed auto drafts and NSFs. It is clear that this is not a good business fit but what the boils down to is that you do not and did not have the cash flow to sustain your own business let alone pay for bookkeeping and business management. As a correction to your statement about your returns being filed late both your 1120S and your 1040 were filed on time. We would appreciate reviews that reflect the whole truth and not one side of the taxpayers story.

• Review fromBrian M

  Date: 04/23/2024

  5 stars
  Professional and responsive service. Easy to work with and team is focused on completing your tax returns in a quick and thorough timeline.

• Review fromLaQuesha C

  Date: 03/14/2024

  5 stars
  I have been a customer of ********************** for going on 3 years and its been very effortless working with my tax Specialist. Staff are extremely knowledgeable and go out of their way to assist with your every need. I would recommend Untaxed Services 100 percent! Thank you for everything!

• Review fromLamesha D

  Date: 02/05/2024

  5 stars
  Have been a customer for 2 going on 3 years now and wouldn't change for the world, very professional, family oriented, Empathetic and trustworthy. I refer as much as I can because I want my constituents to get the same level of respect and dedication that I get everytime I work with them!! Thank you!!

• Review fromKristie N

  Date: 09/21/2023

  5 stars
  Untaxed Confidential was extremely professional in preparing my taxes. I had personal and business taxes for 5 years and they were completed using every relevant detail. I will use them to prepare my taxes from this point on.

• Review fromNicole D

  Date: 06/19/2023

  5 stars
  I enjoy having ****** and her team complete my taxes each year. The Untaxed Confidential portal is easy to use and it takes the guesswork out of getting things done. My sessions with ****** have all been informative and educational. I'm learning what needs to be done throughout the year so that the process is way less daunting than it has been in the past as an entrepreneur.

• Review fromMaria V

  Date: 04/26/2023

  1 star
  This is my second year working with UnTaxed. The first year was perfect. However, this year was terrible. I did not have the same tax representative that I had last year. My representative this time is named *******. She filed my taxes before I even submitted my tax documents. Then, I brought it to her attention and she stated that she assumed my information was the same as last year. During our pre-filed tax phone call, I told her that I do not communicate ******** portal and that the representative that was helping me the previous year emailed me instead. She stated, "She will keep that in mind." When she filed my taxes, she still communicated via the portal. I paid $600 for tax services. With the lack of communication and unprofessionalism from the representative I was working with, I do not have the desire to work with this company in the future.

  Untaxed Confidential

  Date: 05/24/2023

  Hi Maria. Thank you for taking my call and taking the time to voice your concerns. As mentioned on the phone, we strive to provide superior service and I am so sorry to hear that your experience was less than that. That is certainly not the experience we want our valued clients like yourself to have. I have personally spoken to your tax advisor and she has been coached in a way that will hopefully yield a more positive experience for other clients. I was happy to hear on our call that despite your experience with one tax advisor this year, you are not opposed to returning to Untaxed Confidential to truly experience the superb filing and tax education that we are known to provide as a company, just like you experienced in 2022. Again, Maria our goal is to have open-honest, two way feedback with all of our clients in hopes of continuing to raise the bar of excellence and I truly appreciate your honesty and willingness to give us a second chance. I look forward to working with you personally next year.