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Business Profile

Social Security Services

Social Security Administration

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Social Security Services.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am deeply concerned about the sharing of my nonpublic information with credit bureaus and the resulting inaccuracies on my credit report. This situation has caused significant financial and emotional distress.Under 15 USC **** Section 602, I have the right to financial privacy, and I expect my information to remain confidential.Furthermore, 15 USC **** Section 604(a)(2) states that a consumer reporting agency cannot furnish account information without my written instructions, which I have not provided.I have identified inaccuracies on my credit report from SOC SEC ADMIN OFFICE O, impacting my financial well-being. I request these inaccuracies be corrected promptly.Lastly, please remember 15 USC 1666(b), which prohibits treating payments on a credit card account as late under certain circumstances.For reference, my account details are as follows:Account Number: ***********I request a thorough review of my account, prompt correction of credit report inaccuracies, and strict adherence to federal laws regarding my information.Failure to address these issues may compel further legal action. I anticipate your prompt response and resolution to these concerns.Thank you for your immediate attention to this matter.Sincerely,*****************

  • Initial Complaint

    Date:11/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *********************************************************************************************** Saturday, November 4th, 2023 V.I.P. Corporate Executive SOCIAL SECURITY ADMINISTRATION **** Security Boulevard *********, ******** ***** ************** Regarding: Very Serious Complaint Dear Social Security Administration Executive:Good morning or Good afternoon to You!How is your day today in sunny *********, ******** and/or wherever else You are in the World?My day could be going much better, thank you, except due to the Fact that I just checked on my Deposit for My Social Security Check and it is $329.80 Cents Less Due To An ********************* Premium That Was Taken Out Without My Knowledge And/Or Consent!In Fact: I have received No Notices and/or Emails About This Deduction as well!Moving Right Along: I have Never had such a Charge, Nor Deduction Taken Out Before and/or Ever and I personally do Not Appreciate It since I have to live off of my Very Small Check Of Only $1,033.00/Month.I therefore Need to have This Amount Of Money Reversed And To Have This ******************* Premium Cancelled Immediately!Enclosed, in the attachment, please find a copy of the proof that this amount was just deducted for your reference and further review. Thank you.If You would like to contact ME back directly in order to discuss my letter of Very Serious Complaint in further detail, then please call ME at: Voice/Messages/Text: **************.You may also email ME back at: ************************** or [email protected] am more than looking forward to hearing back from You with a Positive Response some time in the very near future.Thank you.Sincerely yours,****** ******************* Angry And Upset Social Security Recipient /HPS Enclosure: Please See The Attachment For The Proof That This Unauthorized $329.80 ******** Premium Deduction Was Just Made For Your Reference And Further Review. Thank You.

  • Initial Complaint

    Date:07/14/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7-14-23 I had an in-person appointment at the ****** Social Security Office on June 8th, 2023. The clerk sent updates to the payment center but it seems as if the messages was lost in transit.The total overpayment for ******* Rayne Bonds (SS#: ********* DOB: 11-23-2019) is $6500.30. I have paid $2617.12 as of July 12th, 2023. Which leaves a balance due of $3883.18.The payment center has it down as owing $4972.98 as of July 7th, 2023.Please advise on how to update this with the payment center. I have a 36-month payment plan of $172.00, which again that doesnt make any sense either.I would like an updated record sent to the payment center, and a confirmation sent to me please. See the attached overpayment letter, the most recent billing statement, and a worksheet of all payments Ive made.Thank You,*************************** ******************************************************************************* ********** SS#: ********* DOB 11-23-1989 Social SecurityOverpayment$6500.30Owe$3,883.18 DateCheck #AmountBNC #Remittance *****.Gov ******** ******* ******** #: 3/1/20221792$897.1222K2698F75900-0111/4/20221809$172.0022IO556A45736-0612/15/20221814$172.0022OG655G51763-061/15/20231817$172.0022MX463J67623-06BB64BX22HI2/15/20231819$172.0023E6365G22460-06BP311P04AP3/15/20231821$172.0023UV024K87603-06WW30HZ75HX4/15/20231877$172.0023RP934F71055-06EH05GU77XK5/15/20231880$172.0023GM618F31933-06NA23XW54FT5/13/2023Online$172.0023NP012K57168-06DQ88GI88WM275GLE1S764209571196/13/2023Online$172.0023Y8993E26241-06SS80HJ84UK2761LE1F764387698977/14/2023Online$172.0023U2024K87603-06RQ32RJ96WH276K8UG776458261000TOTAL$2,617.12Owe$3,883.18

  • Initial Complaint

    Date:05/13/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Extra Space Storage has placed a lock on storage unit A20, then added late charges to a bill that was already discharged. The company is now trying to confiscate the property and auction it off, even though there is not a late fee and the bill is currently for this month. The company accepted the coupon payment before and reversed the late fees added the month before.

  • Initial Complaint

    Date:01/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have stage 4 cancer and had brain surgery last summer. I hired an attorney to file SSD and have gotten nothing but run around. SSA has two programs that should identify expedited claims and I was very clear from the start that this is an expedited case. Not only did my claim SIT at quality review for almost 60 days (expedited) but it was sent back to *************** for a simple date they did not agree with. I spoke with *************** and was assured no big deal and he resubmitted it. I received a letter from SSA a few days ago stating they need tax documents from 2017 onward. This is purely absurd and if that was the case why was I not told this when it was filed???? They are a federal agency and know how much SS I paid over the years. This is NIT EXPEDITED and needs to be closed out ASAP. Its cut and dry. My lender wont even talk to me about a home loan without a letter from SSA.

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