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Business Profile

Retail Stores

Wish Atlanta

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/10/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchase items from wishatl.com for an order around $275 received a email confirmation for shipping but upon checking shipping the shipment was cancel yet Im still being charged! Ive sent multiple email to customer service and Ive havent heard a word from them and it has been about a month since podcasting. **************** is non existence in about to go to there store to find out what is going on which is 2 hrs away from me! This is why you cant support local businesses!!

    Business Response

    Date: 08/15/2024

    hello, 

    We would like to sincerely apologize for how your order was handled. After investigating what may have occurred, it seemed that our team delayed your order shipment by trying to locate the correct sizes of both items purchased. The timeliness and communication on the order status should have been addressed and communicated  to you. Upon review of this message, we have addressed it with the team and hopefully been able to resolve the issue and send out the product desired. This is not our standard business practice and we are making improvements to avoid such instances in the future. We genuinely thank you for your business and your patience and we hope to still have you remain as a customer. 

     

    sincerely,
    *******************

    Wish Atlanta

  • Initial Complaint

    Date:03/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company, they charged my account and never gave me any sort of information on the transaction after the initial payment. *** reached out to them multiple times and they still never sent any information in regards to my order. I never received the product that I ordered, and they already took payment from me. They have horrible customer service and lack communication.

    Business Response

    Date: 03/26/2024

    Hello, We would like to apologize for your order being cancelled. We understand how frustrating that can be. Upon learning of this, I did some more investigation and found that the reason for the cancellation was a result of an inventory error on our backend of our website which made the product/size available when in fact it was no longer in stock. I wish that you had received better communication from us regarding your order and have addressed my team to make sure if this does happen again, we communicate with the customer or find a similar style to suggest in its place. I further researched the pending refund and it was still pending, perhaps due to the claim with your bank? If you are able to reach out to your bank to make sure we can refund you properly, I believe the amount would be added back asap. If this is not the case, please email us back at ******************* Again our apologies for the mishap and hope you continue to shop with us.

     

    thank you,

    ********

  • Initial Complaint

    Date:03/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A wrong item was sent.I have not been responded by email.Or phone calls

    Business Response

    Date: 03/20/2024

    hi Jun, 

    we are sorry to hear from you regarding your order. We were not made aware of the incorrect item until seeing this complaint as we did not show an email or correspondence from you in our emails. We would certainly like to fix the mistake and send you the correct item. At your convenience can you email our customer service at orders@ wishatl.com and we will work to send you the correct item right away.

     

    thank you,

    ********

  • Initial Complaint

    Date:11/29/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Complaint against Wish Customer Support Dear Sir/*****,I am writing to file a formal complaint against Wish Customer Support regarding multiple unresolved issues with my orders. Despite my repeated attempts to contact them for assistance, I have not received any satisfactory resolution.I have been a loyal customer of Wish and have made several orders using the email address ********************* Unfortunately, over the past week, I have encountered persistent problems with my orders that have not been rectified.The main issue I am facing is the requirement to provide a picture of my ID. Despite complying with this request multiple times, I have not received any assistance or updates regarding the status of my orders. The lack of clarity and support has had a highly negative impact on my ability to provide a Christmas for my children.I urgently request that Wish Customer Support address and resolve the following matters:1. Fixing my cart: Due to technical errors, my cart is experiencing issues, and I am unable to complete my purchases.2. Resolving the wallet issue: I have a wallet in limbo, and I require immediate assistance in unlocking it and accessing my funds.The stress and frustration caused by these unresolved issues during the holiday season are unnecessary and disappointing. I expected better customer service from a reputable platform like Wish.I insist on a prompt, satisfactory resolution to these matters. If my concerns are not addressed in a timely and satisfactory manner, I am seriously considering not purchasing from your platform in the future.I trust that the Better Business Bureau and its commitment to consumer protection will prioritize my complaint, ensuring that appropriate action is taken against Wish Customer Support. I request your intervention to facilitate a fair resolution.Thank you for your prompt attention to this complaint. I hope for a swift resolution that will restore my faith in Wish's customer service.

    Business Response

    Date: 11/29/2023

    Hello, 

    I am writing in response to the complaint above. It appears that they have the wrong business. The screenshots indicate that the complaint is with Wish.com and not wishatl.com This is not our communication and we do not ask to upload any form of ID to our website. We are Wish Atlanta,LLC and specialize in sneakers and streetwear clothing. We have been confused for being Wish.com in the past and try our best to make sure we are not mistaken for them. I hope you can redirect this complaint to them and remove it from our business. Please contact me if you need further information. 

    thank you,

    *******************

    Partner/CEO

    Wish Atlanta

    Wishatl.com

    Customer Answer

    Date: 11/29/2023

    This was my error  I wanted to file the complaint for the wish owned by the parent company contextlogic, *** located in ************* 

    Business Response

    Date: 12/08/2023

    thank you. This system is still asking me to respond so I just wanted to clarify that you were directing your complaint to Wish.com and not Wish Atlanta LLC. You have responded to me stating that the complaint to us was an error and you would like to direct it to Wish.com

     

    thank you,

    *****

  • Initial Complaint

    Date:12/01/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order a pair of shoes from them on 11/27/2022 I paid ****** I received the order on 11/30/2022 when I received the shoes I checked them out one shoe look like it had been tried on the other shoe is missing stitching I contacted them they said they only receive the shoes never look at them and ********* them off they dont do returns refunds or exchanges that is crazy to me thats like they are just giving people whatever they want to and saying we took your money and you get whatever we give you and you cant do nothing about it. I work hard for my money I expect better from a business. So I just out of my money for something Im not going to wear they just robbing the hood smh ???????.

    Business Response

    Date: 12/02/2022

    Dear ***************************,

    We apologize that our response to your complaint did not satisfy your needs. We appreciate your business and are sorry you are unhappy with the product you received. As from the pictures, it looks like a manufacturing issue from the brand that sent them to us. We would like to correspond to them on your behalf. Can you mail us back the shoe and we will issue you a refund. We will need to send the product back to that brand to show them the issues. We hope that we are able to trust that product we receive from them in the future meets everyone's exceptions. Our mailing address is **************************************************************************. Please write it to Attention: RETURNS. you may contact us at ****************** if you have any further questions. We will issue a refund upon receipt of the damaged product. 

     

    thank you and we appreciate your business,

    ********

Wish Atlanta is NOT a BBB Accredited Business.

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