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Business Profile

Restaurants

Church's Texas Chicken

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for Church's Texas Chicken's headquarters and its corporate-owned locations. To view all corporate locations, see

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Church's Texas Chicken has 120 locations, listed below.

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    Customer Complaints Summary

    • 136 total complaints in the last 3 years.
    • 64 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/22/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I order online for delivery and my order got cancelled and never was refunded my money back. I called corporate and they told me I would hear something back in 10 days. Now its been two weeks and I still havent heard anything back. I called yesterday and the customer service *** told me there is nothing that he can do.

      Business Response

      Date: 07/29/2025

      Hello ***** ********,

      Thank you for providing the cancellation notice.  Would you please also provide the receipt it contains the necessary details we need to follow up on the situation and will give us the direction as to which manager to reach out to for help with this matter.

      Thank you,

      Customer Service

       

      Customer Answer

      Date: 07/29/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ********

    • Initial Complaint

      Date:07/18/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been calling since Jan 2025 to get employee discharged form I havent worked there since October 2024. Every time I call the customer service **** tell me it will be emailed and I still havent received it. I called all day on July 17, ********************************************************************** my email before the day is over and it wasnt. I called again on July 18 in the **** before my doc appointment and *** got smart and so did I wouldnt even let me talk kept interrupting

      Business Response

      Date: 07/29/2025

      Hello ******* ******,

      Please provide the full address of the restaurant location where you worked so that we can forward your request to correct management team.

      Thank you,

      Customer Service

      Customer Answer

      Date: 07/29/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:07/17/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an order from their website on July 8, 2025 that should have been delivered by ********, the order was cancelled for an unknown reason and I still have not received my money back and its been 10 days. I had to pay an ****

      Business Response

      Date: 07/29/2025

      Hello ***** *****,

      Thank you for loading the documentation we have forwarded your information to the digital department and asked them to review this matter for resolution.

      Customer Service


      Customer Answer

      Date: 07/29/2025

       
      Complaint: 23613847

      I am rejecting this response because:
       I have already reached out to customer service several times and they have not done anything.
      Sincerely,

      ***** *****

    • Initial Complaint

      Date:07/10/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to church chicken to the drive thus to order food in I was order did not what I want so I put to the window answer question about it so ****** got smart so I drive off after she say you need to make up your mine this my money

    • Initial Complaint

      Date:07/08/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      06/27/2025 2:38pm CHURCH'S TEXAS CHICKEN #****************************************************** ************ CASHIER MIKERRIA G I placed order here order was incorrect was giving spicy food but order was for original and was they cursed me out threw drink in my car because they wanted to argue instead of correcting my order so my money was never refunded they got the food back I called corporate no return call as of today and explained it they assured someone would reach out no one has attempted to call or refund my money im very upset cause all I asked was can they refund me since they gotten their order back the lobby was closed so I had to go back around the drive thru to be thrown drink on and cursed out and my car beaten with their fish banging mh windows

    • Initial Complaint

      Date:07/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There was a $6.99 8 pc *********** coupon that was emailed to me on the morning of 07/03/2025. I tried to redeem it and nothing came up on the app to redeem it. No QR code or anything, so the clerk could not discount it. I was there for almost an hour trying to redeem it with no success.

      Business Response

      Date: 07/07/2025

      This guest received an email about that $6.99 8 pc offer b/c her most frequented location is a location (#***, ******** AL) that was participating in that offer.  She tried to redeem the offer at a different location (#*****************, **).  The reason why the offer didnt show up in her app is b/c she selected #**** as her location while she was traveling and the app wouldnt show her the ** code that would have showed up if she were at her usual home location.  
      Weve gone ahead and deposited 250 points to her RR account to thank her for her loyalty and for bringing this to our attention. 

      These were the terms that were published as part of the promotion:

      Offer valid only on 7/3/25 7/5/25 at participating U.S. Churchs locations. Offer valid for one 8PC Legs & Thighs (Chicken only) for $6.99. Must be registered and signed into the Churchs Real Rewards program to redeem offer.Not valid with any other offer. Subject to cancellation at any time. Pricing may vary. Customer is responsible for applicable sales tax. Offer valid in the Churchs Texas Chicken mobile app, ************************** or in-restaurant at participating Churchs restaurants after checking in with in-app ** code.Offer is nontransferable. Not valid on catering or third-party delivery platforms. No cash value. Terms apply: ****************************************************************

    • Initial Complaint

      Date:06/29/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Give me my refund by order never came give me my s*** Before I call the cops and *** yall a**

    • Initial Complaint

      Date:06/27/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 4, 2024, I ordered chicken and okra from Church's Texas Chicken at ****************************************. I used their app to place the order for delivery. Shortly thereafter, I got a text from the delivery driver saying the order was canceled because the restaurant was out of both chicken and okra. The driver was from **** Eats. I tried responding to him, but I got an automated message. I called the restaurant and the lady who answered the phone told me she told the driver to contact me and ask if I would like a different side as they were out of okra, not chicken. Instead, he walked out. I did not receive my order and when I asked about a refund, I was told to contact *********. But my account was charged by Church's Texas Chicken. I have filled out the "contact us" form in the app several times and have not gotten any response except for a survey for me to rate their customer service. I am a senior and a disabled veteran. Every ***** is vital to my budget. I cannot afford to let this go and they should not be allowed to treat people this way. It had been a long day of doctor visits and tests and I didn't feel up to cooking. I had to find something for supper or starve because my order did not get delivered. I intend to do a complaint on *********, too. That driver should be held accountable to his part in this mess. At this point, with everything that's going on in this world, I expect to soon not have enough money to live. It's not right and I want my money back. Thank you for your time and attention to this matter.

    • Initial Complaint

      Date:06/25/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/22/2025, I placed a pickup order from Churchs Chicken at *************************************. The order included a 10-piece family meal and a paid add-on of a 6-piece Honey-Butter Biscuit ($5.99). When I got home, I discovered the extra biscuits were missing from the bag.I tried calling the number listed for the store *************), but it was disconnected. I had to search online to find a working number. When I finally reached someone, the employee was dismissive, offered no apology, and told me I could come back within 24 hours to pick up what was missing. I had to inconvenience myself to return to the store to get food I already paid for.That same day, I submitted a formal complaint through Churchs Chickens website and asked to be contacted by management. I never received a reply. Days later, I received a satisfaction survey asking if the issue had been resolved, despite never being contacted by anyone at the corporate or local level. This shows a clear lack of accountability and poor follow-through on Churchs ******* make matters worse, the food wasnt even good. The mashed potatoes tasted like instant mix, and the overall quality was underwhelming. My brother and I were both disappointed.This was my first time ever ordering from Churchs Chicken, and because of how I was treated by both the store and the management team, it will also be my last. Youve lost me as a *********** also requesting that all of my personal information be permanently removed from your system. I do not consent to it being stored, shared, or used for marketing. Please confirm that my information has been deleted.

    • Initial Complaint

      Date:06/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or about 12/15/2024 I placed an online order. One of the items was corn of the cob. Upon arrival at the ******, ** location I was told the restaurant no longer served corn on the cob and that I would have to get a refund through customer service. Since that time I have emailed at least 5 times with no reply. I have called at least 8 times and kept being told my complaint was being escalated and someone would respond back. I was told messages were being forwarded to the owner, area manager, and district manager to return my call. Over 6 months later I received no response. I called the area manager phone number on the business door and left 2 messages with no response. I called the store manager and asked why the area manager was not calling back. The store manager a ***** yoa Hispanic female whose name I reported in earlier customer service complaints was extremely rude and basically told me I complained all the time. I have had several issues with this location with chicken being very dry or the wrong pieces being put in my order. On one occasion the wrong pieces of chicken were put in my order. When I returned to the store to get it correct pieces the cashier took 2 pieces of chicken from one rack and the 3rd from another rack. The chicken was supposed to be spicy. When I questioned him he admitted giving me a regular piece of chicken without asking me. I questioned that same female manager who seemed unconcerned, but subsequently made an order of spicy chicken after I protested. I am requesting a refund and a callback from the district manage to discuss why my complaints have gone unanswered for over 6 months and the rotten attitude of the staff at this location. I eat at Churchs chicken the next town over at least 3 times as much and have never ever had a problem with the food or staff. *************,** location is top notch

      Business Response

      Date: 06/24/2025

      Dear ***** ******,

      We hope that this email finds you well. Thank you for bringing your concerns to our attention. We want to assure you that we have received your message and are taking it seriously.

      We will be reaching out to the Market Leader of the location in question to make them aware of your concerns. Furthermore, we will request that you are directly contacted to address this matter and provided with any necessary assistance.

      Customer Service

    Church's Texas Chicken is NOT a BBB Accredited Business.

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