Business ProfileforSterling Realty Management

We have experienced several issues with ************************** and have submitted several detailed written explanations and are requesting to be released from our lease early without penalty. Between May 2021 and now we have experienced; several major leaks throughout out unit resulting in mold, damage to our furniture, carpets and vinyl flooring; noise disturbances lasting months from one neighbor in particular in which we submitted audio evidence as requested; and smoke entering in our apartment despite being a smoke free community. With the most recent leak flooding our unit and causing water damage to our kitchen, dining room, living and bathroom, I have tried to work with both the property manager and resident relations to come up with a solution in which all were rejected. We are asking to either be moved to a new unit due to the heavy water damage and previous mold issues or be released of our lease without penalty so we can ensure a safe living environment for our two small children. The company does not want to assist with either. It is my understanding that the company has broken leases without penalties in the past for others with just noise disturbances and yet with all of our combined issues they will not assist us. My only two accepted outcomes at this point would be to be relocated to a new unit or be released from the lease without penalty.