Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Housing scalpers whose business model is buying low-income apartment complexes, forcing vulnerable people from their homes (often through illegal means, like unenforceable 30-day notices), and letting them sit vacant during an affordable housing crisis b/c no one can afford what they're charging.************************************************************************************************************************************************************************************************************************************************************************************************************************************* first thing they did when they took over my complex was shut down the laundry room. They then proceeded to start a bunch of noisy, pointless renovations that added nothing to drive people out (some of which they didn't even have permits for). They threw out all disabled residents on housing vouchers just because they legally can in **, even though there's very little voucher housing left in metro ******* and disabled people are at particularly high risk of homelessness.Squatters broke into vacant apartments numerous times, including right next door to me. I can't blame them since shelter is a basic necessity and it's not like anyone else was gonna be occupying it any time soon (as far as I know that apartment, along with most of the complex, is still sitting vacant over a year later).They funded it with a loan from ************** out of state investors and BlackRock competitors. I assume that's why Sabra is cool with making no money from the property as it sits vacant and refusing to lower what they're asking to what anyone can afford.If Sabra takes over your complex, make sure you know your legal rights and don't be afraid to contact local media about what they're doing. Companies like Sabra are the reason there's an affordable housing crisis in the first place, and they need to be held accountable for their frankly cartoonishly-evil actions.

  Business Response

  Date: 09/01/2023

  The information submitted by this consumer has inaccurate and blatantly false facts. The actions taken by us as a company were within our rights per the lease agreements signed by all residents of the complex. Many residents have complimented and thanked us for the improvements to the property and they appreciate the changes.  There are plenty of communities offering different rates and may accommodate those with different financial needs. On another note we are not the only complex in the area choosing to perform a full renovation of all apartments. 

• Initial Complaint

  Date:01/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have maintain a clean apartment a never received a report of tenant uncleanness as a cause to infestation during any inspection within 2022. Beginning around Oct 11, 2022 I began requesting Property Management to remediate the large number of new pests (specifically roaches). I notice that they had created entries coming from large holes in the wall behind the kitchen sink and underneath the rotted foundation of the kitchen and bathroom (photos attached). Everyday the amount of the insects would increases to such large numbers that when I would come home at night/wake up, turning on a light, I would see roaches in masses of all sizes running into the floor boards, light socket, and any poorly caulk crack leading behind the cabinetry. The property manager ***** would call a tech, however they stopped spraying pesticide (proof of no residue on floors/walls with photos). ***** stop tending to the issue and even approved for the pest tech to stop coming, knowing the risk to other residents. ***** was invited several times to attest to the now hundreds of roaches running around freely and declined. I asked for management to get involved because I had gotten sick from roaches hatching in my cooking flour, pancake mix, and rice that was in sealed tight lids. I was told that I had a "classic" and that the warped cabinet wouldn't be repaired. I could see lines of roaches traveling in/out of these large rotten holes going into another unit and outdoors. I could hear the neighbors conversation in their kitchen through the hole.They are now running across my bed, in my clothing, and throughout my furniture now costing me because I will have to have these items deep cleaned or thrown out. I asked to put in my notice to leave or to transfer to another unit on Nov 16, 2022. I was told that I would get a transfer fee waived or leave freely at the end of my contract, but no transfer info has been discussed even with my unit becoming uninhabitable. My lease is now over.

  Business Response

  Date: 02/01/2023

  Our corporate office to my knowledge has not received any communication regarding the complaints now listed by this resident to BBB. So upper management was not made aware this resident may be having an issue resolving his complaints. Pest control is offered on a regular basis at all of our properties on a weekly basis, all a resident has to do is make the request. Upon review of maintenance requests for this resident it shows the complaints regarding holes in cabinets and other maintenance needs were addressed. The issues were not ignored. I am unable to identify what is in the pictures the resident provided in this complaint. We will inspect the apartment home so we can verify what issues there may currently be in the apartment. As the resident mentioned their lease has expired so with proper notice the resident is free to move out if not satisfied with his apartment home. We will follow up and have the apartment inspected and take any necessary steps to resolve any remaining issues in the apartment. 

  Customer Answer

  Date: 02/03/2023

  The corporate office states that to their knowledge, they had not received ANY communication regarding the complaints now listed by this resident to BBB. Attached you will find email threads, phone bill call logs, and reply responses clearly indicating my struggle to get assistance. Communications with details specifically regards pest infestation and health risk started  October 11 2022 @ 12:21am when I woke up to a sea of roaches coming in from a hole in the wall under the sink leading to my neighbors unit next door. This communication go all the way up until late January **************************************** an accommodation of transfer to another unit without penalty immediate. The corporate office says that they were not made aware, however, *********************** (previous property manager) denied me the access to any documentation and told me that due to the reason for moving out and transferring, my concern had to be turn into a "case" and submitted to corporate for review and that I had to wait, and only speak with corporate whenever I get a call. I still to this day haven't received a call from corporate having a conversation.  On Nov 3, 2022, I sent an email to ***** asking for management number to expedite the situation, by this time the infestation had spread to my clothing and couch. **********; refused to provided a managers number to me. November 22, 2022 I reached out again, irritated that I hadn't received a non-renewal doc yet, a transfer document with unit information, nor a phone call/in-person meeting with corporate as told to "wait" Without ***** providing me access to these docs, I have not way of forcing corporate to answer their phone or emails.

  Pest control is offered on a weekly basis, however instead of demanding that pest control techs come in and work with me on a plan of action, ***** takes my words and calls off the pest control. This was a very unsanitary action because now, ***** has put not only my unit at a risk of a swifter increasing in infestation, but all make neighboring units susceptible without some type of treatment. The corporate office states that they are unable to identify what's in the picture. Everyone person who has seen these images can clearly see that these are roaches. The are red/brown, legs and and antennas are coming out of their bodies. Even if their weren't hatched roaches and other types of insects, they are apart of the decor I signed up for. That is the most deceptive comment coming from an experienced property management company with access to pest techs to ask "what is this". That comment alone is all the proof I need that this is becoming a battleground of ego and finance for SPM vs. a real and unsafe customer retention matter.

  It's now after Feb 1 and I have yet to be invited to the office to have a discussion, haven't been mailed or emailed any docs to review about this, was disrespected by ******* the leasing agent when I complained about being blocked on the company's phone. She stated" Maybe you got blocked because you act like this", giving justification for the company blocking my phone number when I called to discuss my matter. When I called from my supervisor's phone with him in the office, the call went through. 

  The deception of this matter must cease. I've been willing a waiting for a call or meeting. Now, I just need my security deposit  back asap for lease agreement that SPM had breached a long time ago.

   

   

  Business Response

  Date: 02/07/2023

  Dear Resident, after receiving your first complaint on the BBB website we researched your information and have verified that the onsite manager you referred to did in fact respond to you regarding your complaints and the steps required to transfer on site.  We have copies of the emails. It was also noted to you in one of the emails that our pest control company indicated that there were housekeeping issues in your home which was contributing to your pest issue which was also disclosed to you in an email. Corporate has reviewed pictures of your home from an inspection done of your home previously and did see multiple housekeeping issues and reasons that were contributing to the possible ***** complaint you had. Pest control did not indicate you had an "infestation" in your home, which they are required to do when they find such an occurrence. We will ensure the Area Manager for the property reaches out to you. We are aware the apartment is now vacant, it will be inspected again and charges or refund assessed according to the lease agreement you signed. You will have certain final bills that will be charged to your account. You are welcome to discuss any concerns or questions with the Area Manager when you are contacted by them.