Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved into my unit May 1, 2025. I was told I would receive a move in inspection list. I never received it. My unit had not been painted. The baseboard needs to be fixed. Most importantly, the washer and dryer had not been installed. I moved there because I wanted a washer and dryer in my unit. The washer was installed 3 weeks later; however, the dryer has yet to be installed. Today, June 10, I received a text stating no dryer would be installed. No accommodations have been made on their behalf.

• Initial Complaint

  Date:05/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** infestation that is not being resolved correctly

  

  Business Response

  Date: 07/22/2025

  Hi Pashana- 

  We have received your complaint. We understand that the pest issue at this property caused you to be uncomfortable in your home. However, as previously discussed with you, the issues from the pests were caused from the property next door to you and the lot next door being filled with trash - leading to pest issues that could not be controlled on our end. Looking at your work orders - we sent out a pest control vendor 11 separate times. We also worked with a code enforcement officer to try and determine the neighboring property's owner, so that they could force them to address the trashed lot next door. Additionally, we began managing this property before you moved in, so we had no knowledge of any pest control issues prior to move in. While we understand that pests can affect your quality of living, we can assure you that we tried everything to address your issues - working with the owner of the property, bringing in code enforcement, and sending out not only pest control, but other techs to make sure the house was completely sealed. 

• Initial Complaint

  Date:12/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by *** ***resentative by email regarding late rental payment for 12/1/2024 rent. In the email, the *** threatened to assess a late fee if rent was not paid by noon 12/5. I disregarded the email as my December rent payment was processed and paid on 11/27/2024. There was a late fee of $120.00 added to the account. After reviewing, my payment history it was found that a total of $840 has been assessed to my account . I am being told that they are unable to remove the charges. I attempted to move in June or July of 2024, paying application fees to other properties. The *** **** team WILL not respond to provide rental verification leaving me to continue to stay at the current property even though they are aware of my intentions to vacate the premises and not sign a new lease.

  

  Business Response

  Date: 12/12/2024

  
  Good morning,
  
  
  I wanted to share some good news! We've gone ahead and removed the late fees for ********* as a courtesy.
  
  We understand that things can get hectic at times, and it appears that the rent was not paid on time in the past. This may have led ********* to believe that the rent was not applied when, in fact, it was. The outstanding balance included late fees from previous months that had accumulated.
  
  The ledger was sent, and this was explained to *********.
  
  Were hopeful that, moving forward, we can ensure the payments are made on the first of each month.
  
  
  I am attaching the original ledger, which clearly shows the payment was recorded, and a breakdown of where the balance came from.
  
  We have not received a rental verification to fill out but are happy to do so please email it to *******************************************************************
  
  Thank you for understanding, and lets work together for a smoother process from here on out!
  

  Customer Answer

  Date: 12/12/2024

   
  Complaint: 22659224
  
  I am rejecting this response because: I have attached payment details via portal to prove otherwise. If the late fees are true and accurate why isnt PPS standing by these fees?
  
  Sincerely,
  
  ********* ******

  

  Business Response

  Date: 12/12/2024

  The payment was applied to the account on November 27, 2024. When a payment is made in Appfolio, it is automatically posted to your account. Please review the attached ledger and payment receipt for confirmation. The payment has always been recorded, and the current balance reflects several months of late fees that were not paid on time.
  
  As a courtesy, we have removed the late fees, which has brought your account to its current status.
  

• Initial Complaint

  Date:09/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived in the apartment unit at ****************************************************** from 07/21/2023 to 07/20/2024. While I fulfilled my obligations as a tenant when moving out (and leaving the unit in a cleaner than when we moved in) the rental property is deciding to keep some of my security deposit. They are wrongfully claiming that some furniture left on the side of the road was mine and have decided to keep $650.00 of the $1,650.00 security deposit. Not only is this claim false, it is also ILLEGAL under Georgia law for them to keep any amount of the security deposit as it had been over 30 days since the move out date. I have tried to resolve this situation in other ways but I have not been getting a response. I am now potentially going to need to deal with this issue in court. ****** ***** and ***** **** are the people that I have been in contact with and are ignoring my emails and calls. Please, please, please stay away from renting with this company.

  

  Business Response

  Date: 09/30/2024

  Tell us why here...
  
  
  Hi Nigel- ***** you for reaching out and sharing your experience. We're sorry to hear about the issues you noted while you lived at the property. Regarding the maintenance issues you mentioned, I assure you that we take such matters seriously and strive to resolve them promptly. As for the security deposit, any deductions made were based on documented evidence of property left behind. I understand this may be frustrating, but we aim to be transparent in our practices. If you would like to discuss this further, we are here to help. Our goal is to resolve any misunderstandings amicably. ***** you for your time, and we wish you the best in your new apartment. Best regards, Perimeter Property Services

  Customer Answer

  Date: 09/30/2024

   
  Complaint: 22298886
  
  I am rejecting this response because: the company is simply violating Georgia law. I will be going forward with the lawsuit. 
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:07/16/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a current tenant at one of the properties maintained by PPS. My current lease ends on July 31, 2024. On May 24, I first reached out to the leasing office with questions about signing a six-month lease. I communicated with *********************** until June 13, when he sent me a renewal for a 12-month lease. I requested he send a six-month renewal as originally discussed, but I received no response. Since then I have sent several follow-up emails to ******, called the leasing office and left voicemails, emailed the general leasing email address, and texted the helpline twice and have not received a response from anyone. PPS has no physical location for its leasing office and relies solely on phone, email, and text message to conduct business, so it is extremely unprofessional to repeatedly ignore the requests of current paying tenants. It is now nearly two months since I originally requested the renewal lease and my current lease is due to expire in two weeks.

  

  Business Response

  Date: 08/01/2024

  The issue has been resolved with *******************************. We have a fully executed lease for her.

  Customer Answer

  Date: 08/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:04/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No refund of $550 security deposit

  

  Business Response

  Date: 04/15/2024

  Hi *********,

  We sent you the check to the address you gave us, then it seems there was a problem and it was returned to **.

  We asked you again for your forward address and you blocked our number to call you and to send you messages so we were not able to contact you to confirm the address that you wanted to receive the check. We are attaching the information where you can see that we are giving you information about your check and we also told you that your check was returned and we are also asking you again about your forward address and you decided to Stop communication with us. 

  You can always send us a direct email to *************************************** and tell us what do you need so we can help you.

  Thank you

• Initial Complaint

  Date:03/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been renting for 16 months, and I reached out via email to renew/extend my lease in July of 2023. I was told to wait until the month before my lease was up. I've sent 3 emails at this point, and have yet to receive a response about renewing my lease, which ended 3/10/24. They insisted on doing a walkthrough in order to renew the lease, but they rescheduled, ghosted the walkthrough, then sent a boy to take photos of my home, not completing an actual walkthrough, which was the same thing that happened when I moved in (the ** I was working with then was let go, so I thought things had changed). It's been a business week since my previous lease expired, and I haven't heard from anyone about renewing or terminating. I have never been able to get anyone on the phone in the 16 months I've lived in the property; I have sat on hold for a *** of 1.5 hours and have called on 3 separate occasions, the third out of desperation to hear back, knowing my attempt would be futile.I'm not sure what to do at this point.

  

  Business Response

  Date: 03/20/2024

  Hi *********,

  We believe this was a miscommunication issue because we sent you information to renew your lease at the same rate for another year even before you submitted this complaint.

  I am attaching a text message that we also sent you to remind you to sign your lease renewal.

  We hope that helps.  Currently your new lease is signed.

  Thanks!

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May, 2, 2023, I moved into a room located in a PadSplit home located at ************************************************************************. This home is managed by Perimeter Property Services (***). There was supposed to be a key stored in a lock box located in the kitchen cabinet. There was a lock box, but no key inside. When I texted the management company, they told me that I could just use the keypad that was located on my door to enter the room, yet the number that was given to me did not open the door. When I communicated this information to the *** representative via text, I was told that it was after hours, so they would not address the issue until the morning. I explained that waiting until the morning was not an option since I had already paid my rent and needed a place to sleep that evening. I was then told to call a locksmith and have the lock removed and replaced. I was promised that any expenses associated with doing this would be reimbursed. When the locksmith arrived, he quoted a price of $250 which I communicated via text the the management company. They told me to proceed. I paid the $250 fee and had the lock work completed. Later that evening, a lady called me from *** and asked for pictures of the locks (new and old) as well as some pictures of the room from the doorway vantage point. I answered numerous questions and sent a copy of the locksmith receipt to the *** offices. I still have not been reimbursed for the $250 expense. I have contacted PadSplit numerous times, yet they claim to be unable to get a response from the property management company. I have also submitted a copy of the invoice to PadSplit as well. I would like to receive my $250 reimbursement from Perimeter Property Services now since it is way overdue.

  

  Business Response

  Date: 06/26/2023

  Hi

  We are very sorry to hear about this experience because we always look for our clients satisfaction. The refund you asked was previously approved but it seems that the communication between us and PadSplit to give you refund took more time than the usual. It should be on your way or maybe you already received. 

  Thank you

  Customer Answer

  Date: 06/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I rented a property managed by perimeter property services. We moved out May 1st and they reported $500 in damages and $75 fine for a total of $575. They sent a text asking for our new home address to return the deposit. They then sent an email stating that $575 would be deducted with no explanation. I refused to accept the deduction without documentation of why. I received no response. I emailed and called w/no response. I then threatens legal action and to report them to you. They then responded 3 days later stating that the carpet was damaged, sent pictures of a wire box, stated security cameras were removed, and that smoke detectors were taken down. They also reported that a maintenance call was missed.-the carpet was damaged and unattached to floor on our MOVE IN inspection with the owners realtor and was documented. I even told them that we did not require it to be fixed before move in -the smoke detectors were removed from the ceiling b/c they kept going off and the owner did not know why. They were provided undamaged on move out He provided a code that did not work. I provided text messages b/t myself and the owner discussing this. We had to purchase our on plug in detectors and CO detectors out of our own money.-we never used security cameras and we never even had an alarm system. We never accessed or used the owners Ring. I have no idea why they sent a picture of a wire box and we were unaware of any security camera system.-we never placed a maintenance call that was missed. I have been inquiring about proof and documentation of us missing a maintenance call for over 9 months and they have not provided any documentation at all. They are unable to provide who placed the call, when it was placed, what company came, when the appointment was placed? They cant provide any details. I had to threaten legal action for them to provide any explanation. This is fraudulent. I informed them that I will be placing a complaint with the BBB.

  

  Business Response

  Date: 06/01/2023

  Hi *****,

  We reviewed your case and the move in inspection and everything was solved on your favor and we sent you back the total of your security deposit as well as the refund of the maintenance call.

  Thank you

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told to get utilities started when I moved on which specifically included water. However in my lease I am billed for a water reimbursement which means I don't have to pay water separately. It took me a while to figure that out but in the process the **** in my name to the water company has gone over $1000. I called them and they said that if water is included in my lease I don't need to pay it but my leasing company needs to contact them to clear the bill. I emailed perimeter property service as well as called on multiple occasions to inform them . Nothing has been done, I continue to owe the water company more each month. The company is negligent to repairs as well. My house was shot into, they refuse to replace the window. I have injured myself in the process of trying to block bullet holes in the window

  

  Business Response

  Date: 03/22/2023

  Hi,

  He was our tenant from 8/11/2019 and he moved out on 11/19/2022 with a current balance of $1,114.00 He broke his lease early. 

  He only paid a flat fee for water, not the total cost of his water consumption because the owner took care of that. He agreed to that since he started his lease on 2019.

  I am attaching the communication we had with him regarding this and his ledger.

  Thank you

   

   

  Customer Answer

  Date: 03/22/2023

   
  Complaint: 18122494
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 05/12/2023

  Hi Kaleb,

  We don't manage this property since 11/19/2022 which makes difficult to answer properly because your lease started on 09/20/2019 and until recently is when you asked an answer about this. I don't have access to a lot of information from previous years.

  I can inform you that we researched about the water bill and the best way to solve this is, for you to contact the owner and request him to put the water **** under his name again. 

  Thank you

   

  Customer Answer

  Date: 05/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************