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Business Profile

Property Management

Perennial Properties

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Perennial Properties's headquarters and its corporate-owned locations. To view all corporate locations, see

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Perennial Properties has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/06/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 29th I submitted a notice in writing that I was not renewing my 13 month lease. When I spoke with the property manager *****************************, I asked what the final fees would be for the month of September. I moved out on Sept. 15. the prorated amount I wpaid was $1107.50. I left the property with no damages and in pristine shape. The complex charged me an extra $888.00 and kept my security deposit. I have attempted, via email and phone, to reach the regional manager ****************** and have even spoke with the office staff who stated they will have her call me. I have not heard back from her. I also have reached out to *****, the current office manager at **** Apartment. I have emails to concern my conversation with ****** and have a copy of all my utility bills. This has affected my ability to move into another apartment because of the derogatory state on Approve Shield. I have attempted to address this with the management company, Perennial Properties, but have not receive a resolution.

    • Initial Complaint

      Date:06/14/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved in as one of the very few residents. I lived there for 2 1/2 years. Never late on a payment. Always a $0 balance. Upon my lease term expiring. I decided to downsize and transfer units. I started communicating the transfer with the assistant manager ****. We started the lease transfer to begin on April 5th, 2023 for the new unit. I paid $2609.13 including the $400 deposit for the new unit along with the rental funds for the month of April. Everything transferred and paid with a $0 balance owed. Waited weeks for the previous units security deposit of $3619 from corporate which is Perennial Property located in the Arya building. I was still communicating with **** in that time about the mailbox key that was never given upon transferring as well as the concern regarding the previous unit deposit. I asked **** about the deposit he said there was a mix up with the office during the transfer and they would contact corporate for a mailed check. I was told to give them a few days. With no update I called to get the same response numerous times. **** finally stated the check would be held at the concierge front desk. It was not. I had to check with the front desk for many days following. **** rent was over charged with a unknown charge that which was brought to their attention. Approaching the second week in May. I retrieved the check from the new leasing agent *****. It was $3219. I asked him why it was that amount. He said it was correct. I asked **** why was I short handed. He said the missing $400 went towards the previous units last utility bill of $250. I asked where was the $150 balance. They could not tell me for weeks of calls and emails. I received a email requesting payment for the previous units utilities that **** said was Paid. Junes rent was then overcharged again along with fees that they had to fix. It was paid to $0. *** the ** went into the account and added fees to the new unit that was stated to be paid with that $400 they held.

    • Initial Complaint

      Date:05/03/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Loved the property at Arya at Peachtree, but was told on two occasions by ***************************, that a portion of my application fee would be refunded in the event my application was denied. Once denied, I contacted him and spoke to him on 04/04 and was told to allow 30 days for the refund. 30 days later he is now stating the fee is non-refundable. And it may be a miscommunication. I have this in writing that I would be refunded from another leasing agent *************************** as well. Very unprofessional and misleading behavior.

    • Initial Complaint

      Date:02/20/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company continues to report that I owe ***** to them when I dont. The property manager allowed me to break the lease because the unit was infested with bugs. Please reach out to them do the they can begin to report a zero balance.

    • Initial Complaint

      Date:08/11/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Monroe Place apartments has not edited my account to a zero balance. The property manager advised that they would do the claim through Liberty rent. I am not responsible for the charges and would like a receipt showing a zero balance for my account.

    Perennial Properties is NOT a BBB Accredited Business.

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