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Business Profile

Property Management

JMG Realty, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for JMG Realty, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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JMG Realty, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/14/2025

      Type:Order Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im a current resident at The ***************** in ******, **, managed by JMG Realty. Since moving in during 2023, *** experienced constant, disruptive noise from neighboring units. Ive submitted multiple complaints, provided proof, and contacted the police but nothing has ever been resolved.Ive done everything management has asked of me. Ive sent detailed emails, submitted reports, and followed all steps they laid out. Every time, Im told something will be done and every time, nothing happens. Ive followed through on my end. Ive been patient, respectful, and cooperative. Yet Ive received no real ********** make things worse, my mother recently passed away. Instead of having a peaceful space to grieve, Ive been stuck trying to manage my emotions while surrounded by constant noise and being ignored. Its made everything more stressful. Im still working, paying my rent on time, handling responsibilities and doing it all while trying to stay afloat emotionally in an environment thats anything but supportive.The property is poorly maintained. Trash is left outside. A rug has sat in the same place for weeks. Theres little effort to improve anything. And after seeing other BBB complaints, I realize this isnt just my experience , its a repeated pattern with this company.*** made the decision not to renew my lease. Im mentally and emotionally drained. This complaint is not just for me, but for future tenants who may walk into this same situation unaware. I just want peace and I havent gotten that once since moving in.

    • Initial Complaint

      Date:10/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The complex does NOT have enough parking for its residents. By the time my son gets off work all parking is gone. Anyone NOT parking in a spot is towed. I called and spoke with **** in the front office and she sold me a RESERVED SPOT for a charge of $30 a month. Come to find out, they do not have enough spots my sons car has been hit 3 times in 2 months due to their negligence and mismanagement of this parking lot.

    • Initial Complaint

      Date:06/13/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son viewed the townhome at ****************** and decided to submit an application and make an intial deposit. I provided him with the funds to complete same. He was accepted for the townhome, however at the time we were told that the turnover would take over 30 days. As such, he did not complete the lease agreement and decided to sign with another complex. I have called countless times and left messages requesting refund of my deposit, as well as, left various inquiries utilizing their website's contact form. Whenever you call this complex NO ONE ever answers the phone it doesn't matter what time of day it is. I am on the verge of contacting the Secretary of State and involving the municipal court to seek damages.

    • Initial Complaint

      Date:05/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We moved out of *********************** which is under JMG ************** ********** in March and received our deposit total of $1575 in the form of a check. When we attempted to deposit our check it bounced saying insufficient funds. We attempted to reach out multiple times with no response. We just want our money

    • Initial Complaint

      Date:08/17/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***************** put a statement into collections under MY name instead of the appropriate person, the roommate who accumulated the bill AFTER I MOVED OUT. The manager has not called me back to resolve this error. I will take matters into my own hands. This is beyond disgusting and unprofessional.

    • Initial Complaint

      Date:09/05/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was promised in writing, via email, that I would receive my deposit back since I decided to not take the apartment because they took too long to approve me - basically attempting to scam me. When I asked to speak directly to a manager, they promised to return my deposit, and asked for an address to return the $1,000 deposit check back to. This was in May. It is now September, and I still have not received my $1,000. This is complete fraud. I just want my deposit back. I am so grateful I did not move into one oof their buildings. If they are this bad with prospective tenants, I can only imagine how they treat actual tenants. Horrible business ethics and a fraudulent company all around. So sad. I want my deposit back that was promised to me in writing. by a property manager.

    • Initial Complaint

      Date:08/18/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I am a resident at The ******************* Retreat a JMG realty Company. My first issue is, Moved in 7/1/2021 and I have not been able to use any of the amenities offered here and it is now 8/18/2022 ( heading into a new renewal) the only reason I am renewing here is because I have no other options, market it crazy right now and very over saturated. There has to be away to request funds for the time frame that the amenities have not been in operation. Also, my animal is an emotional support ******* who can not be denied living anywhere no matter the breed , the apartment has not been abiding by the *** guidelines at all they are asking us to vacate for those reasons. The biggest issue of all my aunt came to my home on 7/31 to pick up her grandchildren and on her way out she suffered from a concussion, she was running away from a dog that has been lose in the apartment for months, I have complained before the incident, I have complained the day after the incident, I have called animal control, I have unfortunately had to defend myself from the dog biting me and my 5 lb ******, I have had it with this complex and something needs to be done, please help me.

    • Initial Complaint

      Date:08/17/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have signed a lease through a jmg managed property - city plaza apartments. We had a pipe problem that caused several of inches of water to accumulate on the bathroom floor and soak into the carpet. We were told no more than 3-5 business since the incident on august 1st. Our carpet has not been replaced and when we asked city plaza about a timeline they said theyve been busy and it would be several weeks and then hung up. Both city plaza and jmg have been unresponsive despite repeated contact attempts. Our apartment definitely has mildew and is most certainly growing mold and this issue is becoming a life threatening one which requires an immediate solution.

    JMG Realty, Inc. is NOT a BBB Accredited Business.

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