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Find a Location

Greystar has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Greystar

      Atlanta, GA 30328-3495

    • Greystar

      658 Lindbergh Dr NE Atlanta, GA 30324

    • Greystar

      1490 Ernest W Barrett Pkwy NW Kennesaw, GA 30152-5012

    Business ProfileforGreystar

    Property Management
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 22 Customer Reviews

    Customer Complaints

    96 complaints closed in last 3 years

    34 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Greystar has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Greystar

        Atlanta, GA 30328-3495

      • Greystar

        658 Lindbergh Dr NE Atlanta, GA 30324

      • Greystar

        1490 Ernest W Barrett Pkwy NW Kennesaw, GA 30152-5012

      Location of This Business
      Atlanta, GA 30328-3495
      BBB File Opened:
      3/30/2010
      Years in Business:
      21
      Business Started:
      3/3/2003
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Greystar - Overture Buckhead South
      • Greystar - Overture Barrett
      • Greystar Management
      Business Management
      • Robin Willey, Coordinator
      Contact Information

      Principal

      • Robin Willey, Coordinator
      Additional Contact Information

      Fax Numbers

      • (770) 512-4001
        Primary Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Property management

      Customer Complaints

      96 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/18/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      BBB unable to locate business
      IF you value your life, please do not move here.Pros:Move in process is very easy. Hardly much screening is done, so you can get approved within 24hr of screening.Cons:1. No proper inspection is done prior to apt move in.2. Got into a fire accident the other day where the oven caught on fire within a minute of turning it on for the first time. Even when there was nothing inside it. Fire originated from below the bottom panel and shows clear signs of negligence from management.Management is pretty rude and are self centered. Attaching one of the videos, which shows soot from under the bottom panel where the fire started from.3. Extremely dirty house was given with cobwebs hanging from ceiling and dirt streaks in toilet, dirty water dispenser and with most appliances in repair.When I showed pics of water dispenser to management, I got a pretty rude response asking me to adjust to how things are. Rather than cleaning it.4. Witnessed couple of bugs as well.5. Also after moving in, it took me 4 weeks of chasing after them to have the dryer fixed, cleaning, kitchen repairs, fire alarm repairs and other repairs done.6. Insurance management is a mess. Even after providing proper insurance details, still received multiple mails and emails for more details of insurance from Assurant.7. Maintenance is mentioned as 24/7 on website which is a lie. It is only available between 9am and 6pm. But that is only if staff is available. Otherwise, emergency maintenance such as in case of gas/water leakage etc kind of incidents - apparently is available.8. Deliveries are often left at wrong place as drivers get confused due to the multiple doors. Packages are mishandled.I have attached few pics and videos out of the many I have, so people can be careful when they visit this place.

      Customer Reviews

      22 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Bianca P

      1 star

      04/18/2024

      I've been dealing with so many issues at *************** that have made my living situation a nightmare. Where do I even begin?The parking garage door was also left broken for weeks, leaving the area insecure. I was very concerned about the safety of myself and my property. There is also only 1 hour guest parking, so if you ever want to have a guest over longer than an hour, then you have to park across the street and pay.Then, my car parked IN the garage had its wiring harness chewed up by rats. The complex needs to address this rodent problem to protect residents' vehicles. This is most likely due to the uncleanliness of this place due to the constant sticky floors and the reeky smell of trash and weed. You can see in the images attached the ***** on the stairs (it was recently power washed due to some recent reviews to cover their tracks).There was also a 3-day water outage due to a burst pipe, and the complex only provided 2 water bottles per resident per day. I had to go elsewhere just to shower and use the restroom. And the elevator was out of service for more than 2 months, making it a huge hassle for me and other residents to access our homes. It also may be an ADA ************ top it all off, a resident's laundry key card mistakenly gave someone access to enter my apartment. This was a major violation of my privacy and safety. The $200 rent credit they offered as compensation is completely unacceptable.I've had to seek legal counsel due to all these issues, which I believe constitute premise liability and negligence on the complex's part. The apartment management **** ensured to do her part to slow the legal process by refusing to connect my lawyer with Greystar's legal department until I contacted ***** the regional manager. I strongly advise anyone considering living here to reconsider. This has been an absolutely terrible experience.

      Local BBB

      BBB Atlanta & NE Georgia

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