Complaints

This profile includes complaints for Gables Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Gables Residential

  3399 Peachtree Rd NE STE 600 Atlanta, GA 30326-2832

• 

  Gables Residential

  225 NE Mizner Blvd Suite 400 Boca Raton, FL 33432

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2025

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I toured multiple units at ******** Gables located in ********, **. We decided to sign a lease for a unit we were not able to see as it was the only unit with that floor plan and a resident was occupying the space then we were told renovations would be happening. However, these renovations never happened. We were told on May 9th, 2025 by the leasing agent we were working with, ******* **********, that renovations were "still a go and on schedule for the 15th" which was our move-in date. We got the keys on move-in date after paying our security deposit and pro-rated first month's rent and nothing had been done to the unit. Renovations were not a go or on schedule because they never started. I went and spoke to Quincee about this noting renovations were not done and there was a structural/foundational issue with the floor as it was bumpy and uneven. After ******* shared this complaint, the sales manager **** ***** replied offering for them to do renovations (that were supposed to have already been done) while we occupied the space but we needed to sign a waiver as it would be "very dusty" which my wife and I were not willing to do. There were many other things wrong with the unit such as the smell of smoke and/or pet odor and some electrical issues that were also noted to the Gables team We never moved into the unit and decided after this that we did not want to live at an apartment complex that would blatantly lie to us and not perform the renovations promised or communicate that renovations would be paused. They had us sign this lease and pay our deposit and first month's rent in bad faith and are only offering to give us our security deposit back. The costs we have incurred with our application, security deposit, first month's rent for the Gables unit, turning power on and shutting it off, and extending our current lease first for them to perform renovations and then to search for another place amount to $3,869.65 which we expect to be compensated for.

  Business Response

  Date: 05/30/2025

  Mr. ***** ********* refund request has been successfully submitted and is currently being processed. He should receive his payment once the processing is complete.
  

  Customer Answer

  Date: 06/05/2025

   
  Complaint: 23357821
  
  I am rejecting this response because:

  This is not a total rejection, however I have requested to know the refund amount that was approved and have not received a direct answer to this question. I was told May 27th that I should receive an email as well as a letter from our ******************** soon. This letter and email will have the total amount of your refund. - I advised on June 2nd at 2:39 pm I had still not received an email or letter yet and have yet to get a response with today being June 5th and it being nearly a full 72 hours later at the time I am submitting this.

  I will not know if I accept the response until I know what refund amount was approved as this could be just the security deposit which is what was initially offered to us or this could be the amount that we requested.

  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gables sent me a billing notice of $513.05 for late rent. My rent was paid twice once May 1 and again (due to an error on my part) May 3. Upon realizing the error of the duplicate payment I reached out to gables customer service to let them know to avoid an NSF. I received NO response from Gables. The payment made on May 3 was processed successfully despite my attempt to reach out. My leasing agreement reads "If you dont pay all rent on or before the day of the month, youll pay a late charge. Your late charge will be (check one): ? a flat rate of $ or ? % of your total monthly rent payment. Regardless of the calculation method chosen above, the total amount of your late charges shall not exceed ten percent (10%) of your monthly rent ********** rent was paid before and on May 3 so according to the lease no late fee should be assessed. I would like this charge removed from my account immediately.

  Business Response

  Date: 06/03/2025

  Hello,

  Miss ********* has received the requested billing adjustment due to the second rent payment being applied before the rent is considered late. The late amount was removed from her account on May 21st, 2025.

• Initial Complaint

  Date:04/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this formal complaint regarding improper lease notice handling and the imposition of an early termination fee by the management at Gables CityWalk (Unit #****).On April 22, 2025, I submitted a written notice to vacate my apartment on June 30, 2025. The property manager, ********** *******, confirmed receipt of this notice the same day, without any mention of penalties or lease restrictions for my intended move-out date.Two days later, I received a follow-up email from ********** which incorrectly recorded my move-out date as July 9, 2025without my consentand still failed to mention any early termination fee or rent liability if I moved out earlier than July 9.Based on these communications and the absence of any timely objection or disclosure of penalties, I reasonably proceeded with scheduling my move and making financial arrangements.On April 25, 2025, just days before my planned move, the property manager informed me for the first time that a $2,710 early termination fee would apply if I moved out before July 9, despite prior confirmations and no timely notification of this consequence.I believe this constitutes serious management oversight and improper lease enforcement, resulting in financial and logistical hardship.I respectfully request:1. Full waiver of the $2,710 early termination fee 2. Removal of any pro-rated rent charge for July 19, 2025 3. Correction of my lease record to reflect June 30, 2025 as my official move-out date.Attached to this complaint are email records evidencing my notice submission, their confirmation, and the sequence of communication.If unresolved, I reserve the right to pursue this matter in small claims court.

  Business Response

  Date: 05/15/2025

  All fees assessed, including the required notice, are per the lease agreement. We had discussed this via email (attached) previously. The charges will stand per the lease agreement.

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live at Gables Post Oak. This property purports itself as a non smoking property but it is not true. I lived on the 1st floor moved from the 1st floor to the 6th floor over a year ago due to rent increases only to realize that that people smoke on this floor. The person in the apartment next to me smokes and the fumes seep through the walls. The hallways are also constantly smoky. I have complained several times. Previous leasing agents posted notices, sent out emails and I believe they contacted the resident. But, there has been no resolution. i recently spoke to the current leasing agent and her response was that they can't prove it. She also asked me what they should do. I explained that it's very simple to enter the hallway smell and see the cigarette smoke, that the person's apartment is certainly smoky which is against leasing rules. Nothing has been done at this point.After moving up here, I started having allergy issues and have to take ******* and two nasal sprays. Now, I am finding myself getting sick frequently with respiratory issues. If I had known that people smoked in this building, I would have never moved here. It is causing me health issues and there seems to be no real interest in managing the issue. I need for this apartment complex to enforce the no smoking policy so that I can be healthy again.

  Business Response

  Date: 02/10/2025

  As you noted, our community is a non-smoking property, and we take reports of policy violations seriously. We appreciate your previous efforts in bringing this to our attention, and we understand how frustrating it must be to feel that your concerns have not been fully addressed. While identifying specific sources of smoke can be challenging without clear evidence, we are committed to taking appropriate steps to reinforce our no-smoking policy.
  Moving forward, we will:

  
  -Increase monitoring of common areas to identify and address potential policy violations.
  -Issue further reminders to all residents about our non-smoking policy and the importance of compliance.
  -Evaluate additional measures to enhance enforcement while respecting resident privacy.

  
  If you continue to experience smoke-related issues, please notify us immediately so we can further investigate and take action. Your well-being is important to us, and we appreciate your patience as we work toward a resolution.
  Please feel free to reach out to our management team directly at ********************************** to discuss this matter further.

• Initial Complaint

  Date:02/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a resident at ************************* (a Gables residential property) since July *******. My car was towed from the garage on Dec14,2024 when I was out of the country. I came back to ****** on Jan22,2025 only to find out the news about my car through a notice sent by the towing company. On enquiring with the leasing office staff ( ******** ************, the property manager), I got to know that they were supposed to give me 2 parking stickers. Out of the two I only got one sticker while signing the lease. I signed the lease on 7/16/2024. Additionally, I didnt receive a mail saying that I am supposed to pick up another parking sticker. She also said that the leasing personnel that dealt with our lease is no longer working at ************************* and therefore she cannot help in anyway. But that is not true because she signed my lease document. And I have emails that she sent to me saying my application is approved. I also sent her my renters insurance. In short, she was involved in my leasing process. I had to pay a hefty fee of $1273.88 to retrieve my car without having done anything wrong. I feel this is injustice towards the current residents who have not received any communication regarding the two sticker policy. Ill be much obliged if the leasing office staff takes responsibility in this matter and reimburse the fee. Any help regarding this would be much appreciated.

  Business Response

  Date: 02/11/2025

  We appreciate the opportunity to address the complaint. Unfortunately, the resident was added to the lease in July, which was for a lease that started in May. According to the lease addendum signed by the original resident and the new resident, it is clearly stated that the previous resident is responsible for providing the new resident with keys and access, including parking stickers.
  However, the new resident claims that they were not provided with the parking stickers upon moving in. We would like to clarify that, as per the agreement, the transfer of stickers should have been handled between the previous resident and the new resident. These stickers are required for parking access and to show residency to prevent any towing.
  Additionally, we have received reviews from the same resident regarding compensation from the towing company, which we want to clarify. We do not have any revenue share or financial arrangement with the towing company. They get onsite to check for illegal parking, and parking violations. However, we do not receive any payments for their services.
  While we understand the situation, we cannot take responsibility for any miscommunication between residents regarding this matter. We must be fair to all of our residents and adhere to the community's policies, which are in place to maintain order and consistency.
  Please let us know if there is anything further, we can do to assist, while staying within the boundaries of our policies.

  Thanks

  ******** *.

  General Manager

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against The Berkshire Apartments (managed by Gables Residential) because I feel as if they are refusing to fully resolve an ongoing issue. I moved into my apartment unit on October 12th (2024) and unbeknownst to me, my unit was in-between two other units with cockroach infestations. Since my move-in day, I have seen cockroaches at least once a day, primarily in the kitchen and bathroom areas. The property management team sent exterminators to treat my unit just once, while the infested units were treated 3 times (that I am aware of) in the span of a month, which certainly helped the issue, but did not fully resolve it. I still find cockroaches primarily in my kitchen, crawling into the appliances and all over my utensils, plates, stored food, etc. - which worries and upsets me. I feel as if it is the property managers duty to provide a habitable dwelling - which it is not in its current state. I would like for them to continue to send their exterminators to treat my unit and all other surrounding units with the same problem until there are no more cockroaches. I find it upsetting that when I reached out to them about this continued problem, they did not offer to send out their exterminators again.

  Business Response

  Date: 12/17/2024

  Hello,

  While we understand the frustration that the resident is currently experiencing with pests in their home, we have offered a number of different solutions to bring this case to a close. We offered her to relocate to an apartment home that has historically not had any pest issues or surrounding units that have the issue either. The resident has not responded to our emails or attempts to let her out of her lease. We have treated her individual apartment home 5 times (2 times before she moved in and 3 times after she moved in). In addition, we have continued to treat the surrounding units to no avail. At this juncture, we think it best for either the resident to relocate or break her lease with no penalty. The lease break with no penalty is approved as of today by myself, ******* ******* - Senior General Manager. 

  Customer Answer

  Date: 12/17/2024

   
  Complaint: 22649342
  
  I am rejecting this response because: It is not feasible for me to break my lease and/or move to a new apartment within the building at a higher monthly rate. I would like for you (management) to continue to send pest control to the surrounding units until the problem is solved. 
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an agent of a former tenant ****** ********* who contacted the property owner, Gables *************************************** **************************** *************** ***************************, regarding the improper withholding of her security deposit and has requested the return of the deposit. Instead of providing assistance, they created unnecessary roadblocks to prevent meaningful communication. Acting in bad faith, they falsely claimed there was damage to the carpet after the fact, even though no such damage existed. They also charged the tenant for the estimate quoted for carpet replacement rather than the actual expense, further indicating a lack of transparency and dishonesty.

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Attached the email string of *************************** request to have $108.00, rental obligation billing adjustment that move-out tenant left on the account unpaid at knowledge of General Manager, ***** and $60.00 renewal fee billing adjustment due to lack of good ********************** ****** had with dealings of a college student remaining tenant that has paid her rent timely so that they could appease a move-out tenant and their parent. This lack of customer service and treatment is unacceptable and deceptive. As ********* parent, I ask BBB to help get this fair resolve for her.-I also attached my response to the regional manager, *********************, with simple reasoning. No deposit is given to a tenant until they have satisfied all rental obligations. ***** knew the move-out tenant was not going to pay their share of pro-rated rent and acted with deceptive tactics to still give them the deposit money order and tell my college student daughter that she can take the move-out tenant to smalls claim court, smh. If ***** would have mediated fairly for all parties and per their Gables rental procedures, this situation would not have gotten to this point where my daughter, *******, is left paying someone else's share of rent in amount of $108.00.-There are also holes in the new tenant's bedroom that have not been filled and/or painted yet even though notified ***** about this item that she then deducted $100. from the move-out tenant money order deposit that was given to them by her. We appreciate and thank you for your help!

• Initial Complaint

  Date:06/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The enclave, a Gables Residence, charged us over $1,100 for a new carpet.My roommate and i, as the tenants, replied:1. The lease and rental agreements do not define what normal wear and tear is and what community standards are. Those documents do not define requirements for what will be charged and for what reasons.2. On 4.1.2024 a work order was put in to repair the electricity/faulty breaker. The electricity was not working in one bedroom, the living room, and a light in the kitchen. The smoke alarms also stopped working when the electricity went out. The request was not filled until 4.18.2024. Electricity is considered an emergency maintenance request. Gables and The enclave stated they no longer have records of maintenance requests after a tenant moves out which doesnt seem accurate. b. Here are the statutes according to the Florida Residential Landlord and Tenant Act (Florida Statutes ***** - ******) i. Implied Warranty of Habitability ( *****). ii.Essential Services: ( *****). iii. Repair and Deduct: ( *****). iv.Tenant's Remedies: ( 83.64).c. **************** not being provided in more than half of the house, this would qualify us for a rent abatement for the time the electricity was out. We lost our $750 security deposit and ended up owing $480 to Gables/The enclave. Considering there are no clear requirements for moving out, returning the unit to community standards, not to mention they left us without electricity in half the house, it is only fair that the carpet charge be dropped and they owe us a rent abatement for half a month.

• Initial Complaint

  Date:10/01/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing today regarding an ongoing, unresolved issue at the ******** Gables property (**** ************) in ********, *******. The issue began on Tues. 9/26/23. The Gables Residential employees involved are ***************************, Sales Manager at the ******** Gables, and *******************************, whose title at the ******** Gables office is unknown. On Sat. 9/30/23, ******** confirmed via email that I (a first-time applicant w/ Gables Residential) was due a refund in the amount of $670.04 for fees associated w/ wrongfully issued lease applications. In short (1) the first application provided was for the wrong unit and never re-assigned and (2) the second application provided was for a unit that was not available. Neither application was ever processed, administered or reviewed. The first application charge to be refunded regards a 9/27/23 charge from Vero in the amount of $335.02 for the unit #**** application.The second application charge to be refunded regards a 9/28/23 charge from Vero in the amount of $335.02 for the unit #**** application. ******** has already acknowledged via email that their actions (******** Gables management) were highly unprofessional despite this, *** stated multiple times that I need the $670.04 refunded to the original payment method used with ****, but ******** continues to demand a forwarding address so that a check can be mailed in the amount of $670.04. She has not cited any policy or procedure that would prohibit a refund to the original payment method; she hasnt offered any other solutions or alternative payment methods that would be more agreeable nothing. Further, it seems odd to me that in 2023 a refund cannot be issued to the original credit card payment method. I wish to speak to ***************************** office (or a similar regional manager that oversees ******** Gables) to try and reach an amenable refund resolution. I would also like to speak to the customer experience executive that oversees the ** region for ******** Gables.